Job Offers at Equinix Nigeria

Job Summary

• Entry to mid level experience as an End User Technology Services professional with experience in applications, systems and hardware.

Responsibilities

Data Center/Office Expansion Support

• Executes against documented plan
• Orders and installs new equipment
• Resolves issues and/or escalates issues to manager or Data Center construction/project manager
• Travels to sites, as necessary

System Audits

• Audit remediation, per instructions
• Escalates issues for resolution with vendor

End User Support (outside of Tickets, often individual)

• Ad hoc, real-time, EA and employee support to troubleshoot a wide range of issues including but not limited to, hardware and software issues

Software Installations, Packaging and Deployment

• Responsible for single or individual package deployment and software installations, confirming successful deployment/installation with user
• Partners with Sr Staff to test pre-mass deployment software packages, identifying issues and escalating up to Sr Staff

Ticket Triage and Resolution (event, incident, request)

• Tier 2 ticket triage
• Resolves majority of more complex issues and requests within Tier 2 scope (per list of pre-defined work categories), escalating as necessary
• Responsible for following equipment legal hold procedures
• Meets or exceeds 90%+ SLA compliance for ALL user requests
• Meets or exceeds 90%+ customer satisfaction for ALL user requests or issues

Application Administration
Internal GTS Staff Training

• Responsible for training more junior Associates
• Hardware Deployment, Installation and Certification
• Responsible for PC and Mac imaging, installation of desktop monitors, phone and docking station, and/or other peripherals

Qualifications

• 2-4 years' relevant experience
• BSC/BEng/HND in Related field
• A+ and MCDST certification preferred

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Job Summary

• The Sales Operations Advisor provides analysis and case support on sub-territories.

Responsibilities

Sales Strategy

• Executes specific pieces of an overall strategy analysis with finite deliverables

Program Support/Implementation

• Participates in cross-functional projects by taking notes, tracking action items, and following up on deliverables

Reporting and Analytics

• Collects data and supports standard reporting cycles in standard formats on daily, weekly, or monthly basis
• Executes ad-hoc analysis as needed with close supervision or support from others

Process Improvement

• Executes department, sub-territory, or smaller territories, or Rep process improvements
• Supports team members and other internal departments (sales, marketing, finance, IT, customer support) on basic system integration/upgrade projects

Sales Operations Support

• Handles standard cases submitted by sales ops or sales reps in an efficient manner

Qualifications

• 1-3 years' relevant experience preferred
• Bachelor's degree required