Jobs at Swift Consulting

Summary

• We are seeking an experienced, creative, and detail-oriented Senior Architect to join our client’s architectural firm. The successful candidate will be responsible for leading architectural projects from concept development through construction, coordinating project teams, and ensuring that designs meet client requirements, quality standards, and regulatory requirements.
• The desired candidate must have strong experience in architectural design, project management, construction documentation, and team coordination.

Key Responsibilities

• Lead and manage architectural projects from concept development through completion.
• Develop innovative and functional architectural designs based on client requirements.
• Prepare and review architectural drawings, plans, specifications, and construction documents.
• Coordinate with clients, consultants, engineers, contractors, and other project stakeholders.
• Supervise and guide junior architects and other members of the design team.
• Conduct site visits and monitor project progress to ensure compliance with approved designs.
• Review construction drawings and ensure accuracy and adherence to project specifications.
• Ensure projects comply with relevant building codes, planning regulations, and industry standards.
• Manage project timelines and contribute to effective project delivery.
• Participate in client meetings, presentations, design reviews, and project discussions.
• Identify and resolve design and construction-related issues in collaboration with relevant stakeholders.
• Stay updated on current architectural trends, materials, technologies, and industry best practices.
• Prepare project reports and maintain accurate project documentation.

Requirements

• Minimum of BSc/BA in Architecture; MArch is an added advantage.
• Minimum of 5 years of relevant experience in architectural design and project delivery.
• Professional registration with ARCON is an added advantage.
• Proven experience managing architectural projects and leading design teams.
• Strong knowledge of architectural design principles, building regulations, and construction processes.
• Proficiency in AutoCAD, Revit, SketchUp, 3D visualization software, and other relevant design tools.
• Excellent design, technical drawing, and project management skills.
• Strong communication, presentation, and interpersonal skills.
• Ability to interpret and develop architectural drawings and construction documents.
• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple projects and meet deadlines.
• Must be creative, organized, proactive, and team-oriented.

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Job Summary

• We are seeking a professional, friendly, and customer-focused Customer Service Officer to join our client’s IT firm.
• The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience.
• The desired candidate must have experience in customer service, client support, help desk, or a related role, preferably within an IT or technology environment.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chats, and other communication channels.
• Provide accurate information about the company’s products, services, and solutions.
• Resolve customer complaints and concerns promptly and professionally.
• Follow up with customers to ensure issues are properly resolved.
• Escalate technical or complex issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Build and maintain positive relationships with customers.
• Assist customers with basic product or service-related issues.
• Gather customer feedback and communicate recurring concerns to the relevant team.
• Prepare regular reports on customer inquiries, complaints, and service activities.
• Maintain a professional and customer-friendly approach at all times.

Requirements

• Minimum of HND / BSC in Business Administration, Marketing, Communications, or a related field.
• 2-3 years of experience in customer service, client support, help desk, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Good knowledge of customer service principles and practices.
• Ability to handle difficult customers professionally and patiently.
• Proficiency in Microsoft Office and digital communication tools.
• Ability to learn and explain technology products or services effectively.
• Must be organized, proactive, patient, and customer-focused.
• Ability to work independently and as part of a team.