Jobs at Halogen Group

Role Description

• The Security Operations and Service Manager manages the delivery of security services and operations including guarding operations in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.
• Security Operations & Service Delivery
• Manage security operations and services including manned guarding operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery
• Coordinate the delivery of customer-eccentric guarding services that position Halogen as a top choice for physical security solutions
• Drive and manage operational performance in assigned area for achievement of defined operational and financial performance goals and metrics
• Enforce and ensure adherence to with standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery
• Manage, administer and optimize assigned resources; manage and control costs
• Prepare and present periodic and ad hoc operations reports as required
• Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion
• Promptly resolve operational issues or escalate for support where appropriate
• Drive and ensure conformance to QMS ISO9001:2015 requirements
• Provide technical sales support for business development

Security Risk Management

• Provide expertise on security risk management and related areas
• Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property
• Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients
• Prevent or minimize claims in assigned area through regular customer risk assessments and advisory

Client Management

• Manage client relationships in assigned area for best business outcomes including retention and revenue expansion
• Facilitate prompt response to client needs, and resolution of issues, queries and complaints
• Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfill contract requirements
• Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements

Team Leadership & Management

• Manage and supervise the team for high performance; drive and manage performance
• Drive learning and facilitate development; coach; motivate
• Foster team spirit and positive employee experience

Qualifications

• Minimum of a first degree or equivalent from any reputable tertiary institution
• Professional certification in security management, operations and project management e.g., CPP, CSSM, PSP, PMP, Six Sigma etc.
• Relevant post graduate qualification would be added advantage

Experience

• Minimum of 7 years’ security and related operations experience including supervisory, managerial capacity

Competencies

• Security Risk Management, with good understanding of the operating environment, global trends etc. including ·Security Planning and Management; Risk Assessment; Intelligence; Incidence Response etc. 
• Operations Management
• Project Management
• Client & Stakeholder Relationship Management
• Commercial Awareness
• Critical Thinking, Analytical & Problem-Solving Skills
• Communication – sound verbal, written, reporting, facilitation, presentation
• Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
• Teamwork & Interpersonal Skills
• Managerial & Leadership Skills

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Job Summary:

• The Billing Specialist is responsible for managing the organization's billing processes, ensuring accurate and timely invoicing, and maintaining financial records related to accounts receivable. This role involves preparing invoices, reconciling billing discrepancies, and collaborating with clients and internal teams to resolve issues and ensure smooth payment processes.
• The ideal candidate will have strong attention to detail, excellent organizational skills, and a good understanding of accounting principles. They will be key in maintaining the company’s financial health by ensuring accurate and efficient billing practices.

Key Responsibilities

• Generate and issue accurate invoices to clients based on contracts, services, or products provided.
• Please monitor accounts receivable and follow up on outstanding payments to make sure they are taken care of.
• Reconcile billing discrepancies, addressing client inquiries or disputes promptly.
• Maintain accurate records of all billing transactions in the company’s financial systems.
• Collaborate with internal teams (e.g., sales, customer service) to ensure proper billing procedures and resolve issues.
• Prepare regular billing and revenue reports for management.
• Ensure compliance with relevant laws, regulations, and company policies in billing practices.
• Assist in audits by providing necessary billing documentation and data.

Qualifications

• First degree or equivalent in Accounting, Economics, Finance or a related course from a reputable institution
• Professional accounting qualification (or in view; final stage)
• Relevant postgraduate qualifications would be an added advantage

Skills

• Proven experience as a Billing Specialist or in a similar role.
• Strong understanding of billing processes and accounts receivable.
• Proficiency in accounting software and Microsoft Office Suite (especially Excel).
• Excellent attention to detail and accuracy in data entry and reporting.
• Strong organizational and time-management skills.
• Effective communication and problem-solving abilities.
• Knowledge of relevant regulations and compliance standards (e.g., tax laws, invoicing guidelines).