Jobs at C & I Leasing Plc

Roles and Responsibilities

• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Manage various salesforce projects, including gathering information, planning, and executing projects.
• Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
• Works with the design team to ensure that the most significant business operations are addressed.
• Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
• Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions.

‍Requirements and Skills

• Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
• Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
• Collaborate with cross-functional teams to build sustainable applications.
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
• Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
• Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).

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Responsibilities

• Stock management: Physical and system stock receipt and issuance; and stock taking.
• Housekeeping: Cleaning the shop and following 5s standards to keep the shop neat.
• Customer service: Log and resolve all customer issues and assist customers in their inquiry
• Branding: Ensure that all posters, demos, and marketing materials are visible; and present themselves diligently as the face of the client.
• Issuing and allocating stock and sales material to sales team.
• Offer any support that the sales team requires
• Performing reverse logistics on behalf of the sales team Stock management.
• Receiving stock Issuance of stock to the customers and sales team working in the shop.
• Tracking inventory movement and issuance, ensuring it is up to date Customer service and diagnostics.
• Supporting customer Phone repairs through client-elected repair partners.
• Giving client standard customer experience to all customers who walk into the shop, attending to all their requests.
• Performing device swaps and cancellations.
• Tracking all pending customer issues and ensuring quick turnaround time.
• Other tasks are assigned to them by the supervisor.

Experience / Skills & Competencies / Education Required

• HND / BSc in any field or tertiary training in customer service.
• At least 2 years experience in customer care.
• Basic Excel knowledge.