Job Roles at VisionSpring

Job Description

• VisionSpring is a pioneering social enterprise that recently surpassed the billion-dollar impact mark by correcting the vision of over 6 million people. With backing from leading foundations, governments, and corporate partners—and a fast-growing footprint—we are expanding our reach to bring affordable eyewear to more people globally.
• We’re looking for a highly motivated, dynamic, and self-driven individual to join our team as a Salesforce Administrator Assistant. This is a unique opportunity for someone passionate about IT support and data systems to contribute to meaningful social impact through technology.
• In this role, you’ll support the daily operations, maintenance, and optimization of our Salesforce platform. Reporting directly to the Salesforce Manager, you’ll be a key member of our lean, agile IT team—ensuring our systems run smoothly and empowering teams across the organization to do their best work.

About You

• You're curious about Salesforce and excited to grow your knowledge of CRM systems and how they can drive mission-driven work.
• You’re highly organized and detail-oriented, with a knack for follow-through and ensuring nothing slips through the cracks.
• A true team player, you find satisfaction in supporting others and contributing to shared goals.
• You thrive in fast-paced, evolving environments and adapt easily as priorities shift.
• You take pride in delivering high-quality work, whether it’s entering data accurately, updating reports, or troubleshooting user issues.
• You're a natural problem solver—you enjoy digging into challenges, researching solutions, and making things work better.
• You bring a strong service mindset, always looking for ways to help teams work more efficiently through smarter systems and tools.
• You’re eager to learn on the job, grow your technical skills, and play a key role in keeping systems running smoothly.

About Us

• VisionSpring increases lifelong earning, learning, safety, and well-being through eyeglasses for people vulnerable to poverty. We believe in the wonder of clear vision for everybody.
• We sell and deliver radically affordable optical products and services and develop markets for eyeglasses—a 700-year-old technology that has failed to reach 1 billion people in need of vision correction, most of whom live on less than $4 a day.
• We serve low-income consumers, not as beneficiaries but as customers. Our customers expect quality, affordable products and eyecare services, and will spend limited discretionary income for the immediate and tangible benefits of vision correction.
• As a social enterprise, we are purpose first. We blend philanthropic and earned revenue, draw on non-profit and business practices, and use sales and efficiency metrics and social impact measures to bring vision correction to ever more people.
• We catalyze collaborative action in an expansive, multisector partner network and use our evidence and experience to influence systems change and close the global clear vision gap.
• We believe in scaling our impact, not our organization. We are a lean team of doers.
• Our big goal: Everyone who needs eyeglasses will have them by 2050.
• We run our operations on metrics and social impact measures. We leverage a range of processes and practices to get the work done.
• We believe in scaling our impact, not our organisation. We are a lean team of doers.

Job Requirements

• A degree in Computer Science or a related field (preferred)
• Salesforce Administrator Certification (required)
• Hands-on experience with Salesforce, ideally in a support or junior admin role
• Familiarity with core Salesforce objects: Accounts, Contacts, Leads, Opportunities, Reports, Dashboards, Campaigns, Products, Pricebooks, Quotes, etc.
• Proficiency in user management and permissions (roles, profiles, sharing rules)
• Strong understanding of workflows, validation rules, formula fields, flows, and page layouts
• Experience using Data Loader for importing, exporting, and updating data
• Basic to intermediate Excel skills (e.g., VLOOKUP, pivot tables)
• Excellent communication skills and responsiveness to user needs

Job Responsibilities

As a Salesforce Administrator Assistant, you’ll support the day-to-day operations of our Salesforce platform and help ensure it runs smoothly for teams across the organization. Your responsibilities will include:

• Assisting the Salesforce Administrator with daily system tasks and platform enhancements
• Supporting users with account setup, permission management, and access requests
• Making configuration changes such as workflows, flows, fields, page layouts, and dashboards
• Tracking and helping implement Salesforce release updates
• Monitoring and coordinating regular data backups
• Maintaining and refreshing Salesforce Sandboxes
• Delivering end-user training and developing user guides and documentation
• Helping build a knowledge base for common issues and processes
• Responding to Salesforce-related IT service desk tickets and email queries, ensuring timely resolution or escalation
• Assisting with data validation and migration using tools like Excel and Data Loader
• Participating in team stand-ups to review tasks, progress, and priorities
• Collaborating with the DigitEYES development team as needed

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Job Responsibilities

As our IT Support & Infrastructure Associate, you’ll play a key role in ensuring the smooth operation of DigitEYES—our in-house platform that powers thousands of eye screening camps across remote areas.

You’ll be responsible for:

• Providing responsive, in-house IT support to staff and field teams
• Managing and maintaining infrastructure operations for the DigitEYES platform
• Troubleshooting hardware, software, and network issues, and escalating when needed
• Supporting the setup and maintenance of devices and IT assets
• Creating clear documentation and improving IT processes for efficiency and scalability.

About DigitEYES

DigitEYES is the Vision Access Program’s custom-built platform designed to digitize and streamline eye screening camps. These camps often rely on manual processes and paper forms, leading to stock mismatches, data errors, and delays in delivering prescription glasses. DigitEYES solves these challenges by:

• Digitizing customer data collection
• Automating record-keeping
• Simplifying reporting and logistics

The result? Faster, more accurate, and more efficient camp operations that help us reach more people with the care they need.

Areas of Responsibilities

• Provide first-line technical support for DigitEYES users via phone, email, chat, and in-person, addressing hardware, software, and network issues.
• Assist in resolving issues escalated by Level 1 (L1) technicians, ensuring timely and effective solutions.
• Learn and apply best practices in incident management, remote desktop support, and device management.
• Log, prioritize, and track IT incidents and service requests using the organization’s ticketing system.
• Assess hardware needs and coordinate with procurement for device purchases.
• Administer and troubleshoot Windows PCs and resolve basic connectivity issues (e.g., Wi-Fi, LAN).
• Support the rollout and implementation of new IT tools and applications.
• Deliver basic training and guidance to users on IT best practices, software usage, and standard procedures.
• Participate in employee onboarding and offboarding, including provisioning and recovering IT resources.
• Maintain accurate tracking and management of IT fixed assets.
• Assist with the setup, configuration, and deployment of hardware (e.g., laptops, desktops, routers, tablets) and software.
• Escalate unresolved or complex issues to Level 2/3 support teams with clear documentation.
• Create and maintain up-to-date technical documentation, manuals, and standard operating procedures.