Job Vacancies at Layer3

About the job

Job Description:

The Sales Specialist or Account Manager is responsible for managing accounts (customers), establishing and maintaining a long-term relationship with accounts and maximizing sales opportunities within them. He/she will need a high level of an innovative and eager mind in order to research, propose, and sell services and respond effectively to clients’ queries.

The Sales Specialist will hold an end to end process ownership of all Layer3 client’s life cycle from Prospecting, Acquiring, Conversion (closing the deal), Retention and Loyalty. He/she must be energetic, detailed, and customer focused person with the ability to prioritize work, liaise with team members, and work as an individual to achieve targets and complete goals. The primary objective is to develop strategic partnerships with key account decision makers to drive revenue and position Layer3 for larger wins in the future.

Duties:

• Focusing on growing and developing existing clients, together with generating new business.
• Develop, penetrate and maintain relationships with key decision makers at existing key accounts through regular planned contact
• Meet and exceed yearly sales target.
• Develop a solid understanding of all unique purchasing/sourcing processes, procedures and decision criteria to formulate a strategic account penetration plan detailing the actions necessary to effectively and profitably close orders with each account.
• Analyze customer needs and identify product solutions to fit needs, desires and budget.
• Search for new clients and create database of prospects that will benefit from company products or services and maximize customer potential in designated regions.
• Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Write business plans for all current and opportunity tender business.
• Develop long-term relationships with customers
• Manage and interpret customer requirements - speaking with clients to understand, anticipate and meet their needs;
• Calculate and issue client quotations;
• Negotiate tender and contract terms to meet both client and company needs;
• Administer client accounts;
• Analyzing costs and sales
• Record and maintain client contact data
• You will act as the key interface between the customer and all relevant divisions

Skills:

• Strong account management and relationship building skills.
• Experience of managing major national accounts.
• Entrepreneurial mindset
• Highly self-motivated.
• A solid sales background;
• Ability to research and quickly disseminate information
• Excellent customer service skills
• Excellent skills in business and report writing
• Excellent communicator
• Sound judgment and good business sense
• Team working ability
• The ability to build relationships with clients quickly
• Analytical and problem-solving skills
• Resilience and tenacity
• Independence

Qualifications:

• University Degree or its equivalent, preferably in Business Management, Computer/Electrical/Electronics Engineering or Computer Science is required.
• Three or more-year(s) field sales and account management professional experience with an ICT Solutions Provider.
• Relevant experience in sale of IT services with knowledge of solutions from Juniper Networks, Cisco and VMware will be an added advantage.

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About the job

JOB SUMMARY:

The Network Operations Engineer is a position of relevant technical experience responsible for providing the technical expertise necessary to install/activate, manage, upgrade, and validate Layer3's complex IP network and to ensure optimal services to customers.

The Network Operations Engineer is accountable for:

• Provisioning, Managing and Troubleshooting: TCP/IP Networking, Routing and Switching, MPLS Layer 2 (VLAN) and Layer 3 Networking

• Working with outsourced field technicians remotely to activate and troubleshoot customer premise equipment including: Routers, Switches, SD-WAN appliances, Firewalls, Paging Equipment, and other customer premise equipment as required

• Repairing necessary moves, adds, changes, and deletions that have been escalated as they could not be handled by Customer Support staff

• Verifying that basic troubleshooting steps were followed, according to documented processes, before escalation

• Assisting Customer Support staff in handling escalations and ensuring that they retain ownership and remain involved until the problem is fully resolved

• Providing support and education to Customer Support staff following to facilitate direct resolution without escalation for future events

• Helping provide ongoing training for Customer Support staff to ensure that proper troubleshooting steps are followed prior to escalation

• Updating diagrams and documentation following changes made as a result of a repair or moves, adds, changes, and deletions and all documentation remains current and accurate

• Relaying escalations to other members of the engineering team following process

• Taking ownership of the customer issues to ensure satisfactory resolution of the problem

• Ensuring that changes requested by the customer during implementation are given to sales and addendums signed before any services are changed.

• Supporting the activation of products and services in cooperation with Implementation Managers when services are “turned up”.

• Implementing change requests for customers including working with the following technologies: TCP/IP Networking, Routing and Switching, MPLS, Layer 2 (VLAN) and Layer 3 Networking, IPS, Single Sign-On, 802.1x, VPN.

• Administering, supporting, and maintaining infrastructure components and document procedures to guide resolution process.

• Researching technology related products and makes recommendations based on business or operational requirements

• Working with third party service providers to resolve operational issues

Education and Experience:

• Associates Degree in Computer Science, MIS, Engineering, Networking, (or related major) with minimum of 4 years experience in Telecommunications, Engineering, or a similar industry - required

• Minimum of JNCIP or CCNP certification a must...JNCIE or CCIE will be an added advantage

• Advanced understanding of networking concepts such as TCP/IP, VOIP, QOS, SIP, RTP, BGP and OSPF - required

• Understanding of IP routing and switching - required

• Understanding of IPv4, IPv6, & QOS - required

• Knowledge of IP Telephony and Telecom Technology - required

• Understanding of Network Security design, concept and product knowledge including firewall, IPS, Single Sign-On, VPN, IPSEC, as well as other network security risks and compensating controls - preferred

• Experience with Firewall administration - preferred

• Knowledge of configuring the following equipment: Juniper, Pulse Secure, Cisco - preferred

• Experience with MPLS/VPN technologies - preferred

• Experience in server based technology, such as Microsoft and Linux - preferred

• Working knowledge and troubleshooting experience with firewalls - preferred

• Understanding of transport layer including Fiber, and Ethernet delivery methods – preferred