Jobs at Palmpay Limited

About the Role

• Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team.
• In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
• Assist customers with onboarding, application submission, and required documentation.
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
• Track daily leads, applications, conversions, and other assigned sales metrics.
• Follow up with pending customers to ensure completion of applications and final approvals.
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.

Requirements

• Minimum of OND, NCE, or equivalent qualification.
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Ability to work in a fast-paced retail environment with daily customer interaction.
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
• Computer literacy and ability to use smartphones or digital onboarding tools effectively.
• Result-driven mindset with a focus on meeting and exceeding sales targets.

Key Competencies:

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through.

Compensation & Benefits

• Competitive guaranteed monthly basic salary of N70,000
• Transportation Allowance of N20,000
• Unlimited bonuses based on phone installment sales (N1,000 per phone sold)
• Training, coaching, and growth opportunities
• Performance incentives and rewards.

go to method of application »

Role Overview

• We are looking for an experienced Data Product Specialist to support the monitoring, maintenance, and continuous improvement of our data dashboards across multiple African markets.
• This role requires strong SQL and BI tool experience, the ability to monitor real-time data and identify anomalies, and a good understanding of data products and data pipelines in order to effectively communicate with product and engineering teams. 

Key Responsibilities
Dashboard Management & Maintenance:

• Historical Data: Manage and update editable BI dashboards across multiple African markets, ensuring high visualization standards and logic accuracy.
• Real-time Data: Oversee real-time monitoring systems; identify improvements and functional gaps to guide product iterations.

Business Enablement & Training:

• Act as the primary point of contact for front-line business teams across Africa.
• Provide manual instuction and support to business teams on how to use dashboards effectively.

Vigilant Monitoring & Anomaly Detection:

• Proactively monitor all dashboards and identify abnormal data patterns.
• Investigate data anomalies, determine possible root causes, and lead the "issue-to-resolution" cycle.
• Escalate data issues and provide clear feedback to product or engineering teams when necessary.

Requirements

• Technical Proficiency: Expert-level SQL skills and extensive experience with BI Platforms (e.g., Power BI, Tableau).
• Experience: 3–5+ years of experience in Data Product Operations, Data Analysis, or a related field. Experience with customer service business is a major plus.
• Analytical Mindset: Proven ability to monitor high-frequency real-time data and a "product-first" approach to solving systemic data issues.
• Communication Mastery: Exceptional ability to explain technical concepts to non-technical stakeholders and influence R&D priorities.
• Adaptability: Comfortable working across multiple time zones and cultures.

go to method of application »

Description

• We’re looking for an Administrative Specialist who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate for this role should have a good understanding of business functions, good communication skills, good interpersonal skills and good organizational skills.

Duties & Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
• Manage schedules and deadlines.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
• Monitor costs and expenses to assist in budget preparation.
• Oversee facilities services, maintenance activities and tradespersons (e.g., electricians).
• Organize and take charge of other office activities (recycling, renovations, event planning etc.).
• Ensure operations adhere to policies and regulations.
• Keep abreast of all organizational changes and business developments.
• Provide Chinese / mandarin translation services between expats when needed

Requirements

• Minimum of HND in business administration or related field.
• 3-5 years administrative experience.
• Familiarity with financial and facilities management principles.
• Familiarity with creating administrative policies and procedures.
• Very good understanding of office management processes.
• Experience with financial and facilities management principles.
• Proficiency in Microsoft Office (Especially Excel & PowerPoint).
• Critical thinking and problem-solving skills and an excellent team player.
• Good time-management skills.
• Great interpersonal and communication skills.
• Experience of FINTECH will be an added advantage.