Data Product Specialist at PalmPay

Role Overview

• We are looking for an experienced Data Product Specialist to support the monitoring, maintenance, and continuous improvement of our data dashboards across multiple African markets.
• This role requires strong SQL and BI tool experience, the ability to monitor real-time data and identify anomalies, and a good understanding of data products and data pipelines in order to effectively communicate with product and engineering teams. 

Key Responsibilities
Dashboard Management & Maintenance:

• Historical Data: Manage and update editable BI dashboards across multiple African markets, ensuring high visualization standards and logic accuracy.
• Real-time Data: Oversee real-time monitoring systems; identify improvements and functional gaps to guide product iterations.

Business Enablement & Training:

• Act as the primary point of contact for front-line business teams across Africa.
• Provide manual instuction and support to business teams on how to use dashboards effectively.

Vigilant Monitoring & Anomaly Detection:

• Proactively monitor all dashboards and identify abnormal data patterns.
• Investigate data anomalies, determine possible root causes, and lead the "issue-to-resolution" cycle.
• Escalate data issues and provide clear feedback to product or engineering teams when necessary.

Requirements

• Technical Proficiency: Expert-level SQL skills and extensive experience with BI Platforms (e.g., Power BI, Tableau).
• Experience: 3–5+ years of experience in Data Product Operations, Data Analysis, or a related field. Experience with customer service business is a major plus.
• Analytical Mindset: Proven ability to monitor high-frequency real-time data and a "product-first" approach to solving systemic data issues.
• Communication Mastery: Exceptional ability to explain technical concepts to non-technical stakeholders and influence R&D priorities.
• Adaptability: Comfortable working across multiple time zones and cultures.