Job Vacancies at Qatar Airways

Job Description

• We are currently looking to recruit the role of Sales Operations Coordinator, which will be based in Lagos
• Responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines.
• Deliver five star service for internal sales teams and external trade partners, which will facilitate QR revenue generating sales activities.
• Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders

Operational Accountabilities:

• Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
• Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes and fare revisions.
• Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
• Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.

Be part of an extraordinary story:

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.

Qualifications
The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification
• Minimum 3 years of job-related experience
• Excellent communication skills with fluency in the English language
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
• Excellent relationship building and communication skills
• Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes)
• Good knowledge of airline processes (e.g. Pricing/distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
• Problem-solving skills, efficiency oriented mindset.

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Job Description

• We are pleased to announce an incredibly exciting opportunity to join our International HR team based in Lagos, Nigeria as HR Coordinator for Western Africa Region.
• Reporting to the HR Manager - Western Africa, you will be responsible for providing HR support for the countries in the region including Nigeria, Ghana and Cote D'Ivoire
• You will add immediate value by providing support to line managers in Ground Services, Commercial, Global Business Services and Cargo in the areas of employee relations, compensation and benefits, leadership development, performance management, and talent management.
• This represents a fantastic opportunity to join a fast-paced environment in a leading Aviation group to contribute to our continued development and evolution.

Accountabilities

• Provide a range of HR services to employees from joining to expiry of contract and assisting in all matters relating to employment matters.
• Provide a range of HR services to support the end to end employee experience in all departments including Commercial, Ground Services, Global Business Services and Cargo
• Deal with HR queries from Head Office and Regional Office in coordination with Local Managers.
• Prepare HR documentation for recruitment, promotions, appointments and salary reviews.
• Ensure the local legal requirements are strictly adhered to
• Follow-up of recruitment procedure in coordination with Local Managers.
• Ensure appropriate induction and onboarding of new staff.
• Supports with performance management and disciplinary processes
• Prepare HR reports required by Regional HR Management
• Follow up and coordination of employee Annual Leave Balances, sick leave, updates in Oracle, and maintain Personal Files.
• Ensures smooth implementation of HR and Administration policies
• Perform various administrative duties to support HR records and administration requirements in line with compliance and record keeping requirements
• Coordinate travel, hotel bookings for HR Management. Answering correspondence, setting up conferences/workshops, travel, budget, payroll, explaining policies, coordinating support services, etc.
• Collect monthly payroll data in coordination with accountant consultant.

Be part of an extraordinary story:

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

Qualifications

• Bachelor's Degree
• 4 years relevant experience in HR Coordinator role in fast paced, multisite environment
• Experience in supporting recruitment activities, investigations, grievance and disciplinary matters and providing HR advice to Line Managers on company policies and procedures
• Comprehensive knowledge of employment law and other government compliance regulations e.g. health and safety.
• Exposure to HRMS such as Oracle
• Airline experience will be an added advantage
• This role may require regular travel across the Region.