Jobs at Hello Products

Key Responsibilities

• Develop and expand sustainable B2B sales channels by identifying new business opportunities across local and international markets.
• Identify, acquire, and manage relationships with distributors, wholesalers, retail partners, and corporate customers.
• Develop and implement sales strategies to drive revenue growth and increase market penetration.
• Conduct market research and analyze customer needs, competitor activities, and industry trends to identify growth opportunities.
• Build and maintain strong relationships with key accounts to ensure customer retention and long-term business growth.
• Represent the company during business meetings, trade exhibitions, and customer visits.
• Coordinate order processing, customer support, logistics follow-up, and timely delivery with internal teams.
• Work closely with Finance, Customer Service, and Logistics teams to ensure smooth execution of customer orders and payment follow-up.
• Support management with sales forecasting, reporting, and performance tracking against agreed KPIs.
• Support export business activities and international customer management where applicable.
• Timely order fulfillment and delivery performance

Requirements

• Bachelor’s Degree in Business Administration, Marketing, International Business, or a related field.
• 4–5 years of experience in B2B sales, key account management, or market development, preferably within FMCG or manufacturing.
• Experience managing distributor, wholesale, or corporate customer relationships.
• Export sales or international business exposure is an added advantage.
• Strong communication, negotiation, and relationship management skills.
• Ability to identify business opportunities and drive revenue growth.
• Good understanding of sales operations, order management, and customer service processes.

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Responsibilities

• Manage and process sales orders on ERP systems, ensuring accuracy and timely invoice generation.
• Coordinate order fulfillment with warehouse and logistics teams to ensure prompt delivery.
• Provide timely and effective responses to customer and distributor inquiries, complaints, and service requests.
• Maintain strong relationships with key distributors (KDs) to support business growth and retention.
• Resolve discrepancies related to orders, invoicing, deliveries, and inventory across multiple warehouse locations.
• Monitor inventory levels and collaborate with relevant teams to ensure product availability.
• Support sales operations by tracking order status, sales performance, and distribution activities.
• Prepare analyze daily, weekly, and monthly sales and operational reports.
• Plan and coordinate SKU distribution across warehouses nationwide to ensure optimal stock levels.
• Support promotional activities, including incentive processing, promo invoice preparation, and distributor programs.
• Maintain accurate documentation for customers, distributors, and transactions.

Requirements

• HND/B.Sc. in any relevant discipline.
• 1– 2 years post NYSC experience in customer service Operations preferably in an FMCG environment.
• Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.
• Good analytical skills.