Latest Jobs at Fibrehub Internetworking Limited

Responsibilities

• Sell telecommunications products and services to both individuals and corporate bodies
• Identify and contact potential customers for business opportunities.
• Schedule daily customer appointments and make product presentations.
• Update customer database with contact details and interest information from prospective customers.
• Perform daily tasks based on the assigned work plan.
• Maintain profitable and productive relationships with customers.
• Maintain up-to-date knowledge about product information and promotions.
• Attend sales training and educational programs for professional development.
• Communicate with customers through phone, e-mails, chats and personal visits.
• Respond to customer queries promptly and professionally.
• Work independently or in a team to achieve monthly sales quota.
• Provide excellent services and ensure customer satisfaction.
• Make inbound and outbound calls to sell company products.
• Develop sales strategies and determine sales forecasts and projections.
• Stay abreast with online marketing trends and competitors.
• Consult with client after sales to resolve problems and to provide ongoing support.

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Responsibilities

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain clients’ accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Go the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.

Requirements

• Candidates should possess an HND / NCE / OND / B.Sc qualification with 2 - 5 years experience.