Latest Jobs at Total Data Limited

Job Summary:

• As a Sales Engineer, you will play a pivotal role in bridging the gap between the technical aspects of products or solutions and the needs of potential customers.
• You will work closely with the sales team, providing technical expertise and support during the sales process.
• Your primary responsibility will be to understand customer requirements, demonstrate product capabilities, and address technical inquiries to help secure successful sales transactions.

Responsibilities:

• Collaborate with the sales team to identify potential customers and understand their technical needs and requirements.
• Conduct in-depth discussions with customers to assess their technical challenges and offer suitable solutions using the companys products or services.
• Prepare and deliver compelling product demonstrations, showcasing the features, functionalities, and benefits to potential customers.
• Tailor demonstrations to address specific customer use cases and highlight how the product can meet their unique needs.
• Collaborate with the sales team to create technically accurate and persuasive proposals and quotations.
• Ensure proposals align with the customers technical requirements and address any potential concerns.
• Provide technical assistance to the sales team throughout the sales cycle, from initial customer engagement to post-sale support.
• Address customer inquiries and concerns related to the products technical aspects and capabilities.
• Build and maintain strong relationships with customers, understanding their evolving needs and technical challenges.
• Act as a trusted advisor to customers, offering insights and solutions that align with their business objectives.
• Stay up to date with industry trends, market conditions, and competitors offerings.
• Continuously enhance technical knowledge of the companys products and solutions.
• Work closely with the product development and engineering teams to provide customer feedback, contribute to product improvement, and communicate technical requirements.
• Assist the sales team in lead generation and qualification by providing technical input during customer interactions.
• Participate in sales meetings, presentations, and trade shows to promote the companys products and services.

Requirements

Competency/Skill/Requirement

• Bachelor’s degree in engineering, Computer Science, or a related technical field.
• Proven experience (typically 2+ years) in a sales engineering or technical sales support role.
• Strong technical acumen and the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
• Excellent presentation and communication skills, both written and verbal.
• Customer-focused with the ability to build and maintain positive relationships with clients.
• Proficiency in using sales and CRM tools to manage customer interactions and opportunities.
• Problem-solving skills and the ability to think critically to address customer challenges with appropriate solutions.
• Willingness to travel to customer sites and attend industry events as needed.

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Job Summary;

• As a Sales Admin Engineer, you will play a crucial role in supporting the sales team and ensuring the smooth functioning of sales operations.
• Your primary responsibility will be to assist in managing administrative tasks, providing technical support, and coordinating with various internal teams to facilitate the sales process.

Responsibilities:

• Assist in preparing and maintaining sales documentation, including proposals, quotations, contracts, and customer records.
• Organize and manage sales-related databases, ensuring accuracy and timely updates.
• Coordinate with other administrative staff to streamline processes and improve overall efficiency.
• Provide technical assistance to the sales team and customers regarding product specifications, features, and capabilities.
• Collaborate with engineers and technical experts to address customer inquiries and provide appropriate solutions.
• Assist in processing sales orders, ensuring accuracy and completeness of order details.
• Coordinate with various departments, such as inventory and logistics, to ensure timely order fulfillment.
• Respond to customer inquiries promptly and professionally, addressing technical questions and concerns.
• Serve as a liaison between customers and the sales team to provide timely updates and resolutions.
• Generate regular sales reports and analytics to track sales performance and identify areas for improvement.
• Assist in preparing sales forecasts and contribute to sales planning initiatives.
• Support sales team members in coordinating meetings, customer visits, and sales events.
• Maintain sales calendars and schedules, ensuring efficient time management for the sales team.
• Maintain and update customer and prospect databases with accurate and relevant information.
• Help identify and qualify leads for the sales team.
• Stay informed about the company's products and services, keeping up to date with technical specifications and developments.
• Communicate product updates and changes to the sales team and customers as necessary.
• Assist in managing customer relationships by ensuring prompt and professional communication.
• Support efforts to build and maintain strong, positive relationships with clients.

Requirements

Competency/Skill/Requirement

• Bachelor’s degree in engineering, Business Administration, or a related field.
• Proven experience (typically 3+ years) in sales support, administrative support, or a related role.
• Technical aptitude and the ability to understand and communicate technical concepts effectively.
• Strong organizational and time management skills to manage multiple tasks and deadlines.
• Proficiency in using MS Office applications, particularly Excel, for data management and reporting.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Customer-focused mindset with the ability to provide exceptional support to customers and the sales team.
• Familiarity with CRM software or sales management tools is a plus.