Sales Admin Engineer at Total Data Limited

Job Summary;

• As a Sales Admin Engineer, you will play a crucial role in supporting the sales team and ensuring the smooth functioning of sales operations.
• Your primary responsibility will be to assist in managing administrative tasks, providing technical support, and coordinating with various internal teams to facilitate the sales process.

Responsibilities:

• Assist in preparing and maintaining sales documentation, including proposals, quotations, contracts, and customer records.
• Organize and manage sales-related databases, ensuring accuracy and timely updates.
• Coordinate with other administrative staff to streamline processes and improve overall efficiency.
• Provide technical assistance to the sales team and customers regarding product specifications, features, and capabilities.
• Collaborate with engineers and technical experts to address customer inquiries and provide appropriate solutions.
• Assist in processing sales orders, ensuring accuracy and completeness of order details.
• Coordinate with various departments, such as inventory and logistics, to ensure timely order fulfillment.
• Respond to customer inquiries promptly and professionally, addressing technical questions and concerns.
• Serve as a liaison between customers and the sales team to provide timely updates and resolutions.
• Generate regular sales reports and analytics to track sales performance and identify areas for improvement.
• Assist in preparing sales forecasts and contribute to sales planning initiatives.
• Support sales team members in coordinating meetings, customer visits, and sales events.
• Maintain sales calendars and schedules, ensuring efficient time management for the sales team.
• Maintain and update customer and prospect databases with accurate and relevant information.
• Help identify and qualify leads for the sales team.
• Stay informed about the company's products and services, keeping up to date with technical specifications and developments.
• Communicate product updates and changes to the sales team and customers as necessary.
• Assist in managing customer relationships by ensuring prompt and professional communication.
• Support efforts to build and maintain strong, positive relationships with clients.

Requirements

Competency/Skill/Requirement

• Bachelor’s degree in engineering, Business Administration, or a related field.
• Proven experience (typically 3+ years) in sales support, administrative support, or a related role.
• Technical aptitude and the ability to understand and communicate technical concepts effectively.
• Strong organizational and time management skills to manage multiple tasks and deadlines.
• Proficiency in using MS Office applications, particularly Excel, for data management and reporting.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Customer-focused mindset with the ability to provide exceptional support to customers and the sales team.
• Familiarity with CRM software or sales management tools is a plus.