Rooms Division Manager at Bolton White Group

Key Responsibilities

• Lead and manage all Rooms Division operations, including Front Office, Housekeeping, Reservations, Guest Relations, Concierge, Bell Desk, and Laundry.
• Ensure the delivery of exceptional guest service and consistently high levels of guest satisfaction throughout the guest journey.
• Coordinate seamless communication and collaboration between Front Office, Housekeeping, Engineering, and other operational departments.
• Maximize room revenue by optimizing occupancy, Average Daily Rate (ADR), RevPAR, and room inventory management.
• Oversee the reservation process to ensure accuracy, efficiency, and optimal room allocation.
• Ensure efficient and professional guest check-in, check-out, and billing processes.
• Monitor guest feedback, online reviews, and complaints, ensuring prompt resolution and effective service recovery.
• Develop, implement, and maintain Rooms Division Standard Operating Procedures (SOPs) and service standards.
• Ensure all guest rooms, public areas, and back-of-house areas meet the hotel's cleanliness and presentation standards.
• Supervise housekeeping operations to ensure room readiness and adherence to quality standards.
• Monitor preventive maintenance of guest rooms and coordinate timely repairs with the Engineering Department.
• Conduct regular inspections of guest rooms, corridors, public areas, and operational facilities to ensure compliance with quality standards.
• Prepare departmental budgets and effectively manage operating expenses within approved limits.
• Analyze operational reports and key performance indicators (KPIs) to drive continuous improvement.
• Recruit, train, coach, mentor, and evaluate Rooms Division employees to build a high-performing team.
• Ensure all employees comply with the hotel's grooming standards, appearance policy, and code of conduct.
• Prepare duty rosters and manage staffing levels to ensure efficient operations and productivity.
• Ensure compliance with health, safety, security, hygiene, and statutory regulations.
• Monitor inventory levels for linen, guest supplies, amenities, uniforms, and housekeeping equipment.
• Implement effective cost-control measures to minimize waste and maximize departmental profitability.
• Drive employee engagement, motivation, and teamwork within the Rooms Division.
• Conduct regular departmental meetings, shift briefings, and performance review sessions.
• Collaborate with the Sales & Marketing Department to support occupancy growth and enhance the guest experience.
• Support VIP arrivals, group check-ins, special events, and other high-profile guest requirements.
• Prepare and submit daily, weekly, and monthly operational and performance reports to the General Manager.
• Monitor compliance with Bolton White Group brand standards and quality assurance requirements.
• Identify operational risks and implement corrective and preventive actions to maintain service excellence.
• Promote innovation and continuous improvement in Rooms Division operations through technology, best practices, and process enhancements.
• Foster a culture of ownership, accountability, professionalism, and service excellence across all Rooms Division teams.
• Perform any other duties assigned by the General Manager in support of the hotel's strategic objectives.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 10 - 15 years experience.