Retail Store Manager (FMCG) at CADSync Consults

Job Summary

• The Supply Chain Stores Manager oversees the operations of retail stores within the supply chain network, ensuring efficient inventory management, customer satisfaction, and seamless coordination with suppliers.
• This role demands a strategic thinker with strong organizational, leadership, and problem-solving skills to manage day-to-day store operations while driving profitability.

Duties and Responsibilities
Operations Management:

• Oversee the daily operations of multiple stores, ensuring smooth workflows and operational efficiency.
• Develop and implement standard operating procedures (SOPs) to optimize store performance.
• Ensure compliance with company policies, safety standards, and industry regulations.

Inventory and Stock Control:

• Monitor stock levels to ensure availability while minimizing overstock and wastage.
• Coordinate with the procurement team to place timely orders and manage deliveries.
• Conduct regular stock audits and resolve discrepancies promptly.

Customer Relationship Management:

• Ensure high levels of customer satisfaction by addressing inquiries, complaints, and feedback professionally.
• Implement strategies to improve customer loyalty and retention.

Team Leadership and Development:

• Recruit, train, and mentor staff members to achieve individual and team goals.
• Conduct performance reviews and develop improvement plans for underperforming team members.
• Foster a collaborative and motivated work environment.

Financial Management:

• Prepare and manage budgets for the stores, monitoring expenses and revenues to achieve financial targets.
• Analyze sales trends and develop strategies to enhance profitability.
• Prepare regular financial and operational reports for senior management.

Supply Chain Coordination:

• Collaborate with supply chain and logistics teams to ensure timely delivery of goods to stores.
• Identify and mitigate risks that may disrupt the supply chain.
• Analyze and streamline processes to reduce costs and improve efficiency.

Market Analysis and Strategy:

• Stay updated on market trends, competitor activities, and customer preferences.
• Develop promotional and marketing strategies to attract and retain customers.
• Identify opportunities to expand the store network or enhance service offerings.

Key Competency Requirement

• Strong leadership and team management capabilities.
• Proficiency in inventory management systems and MS Office Suite.
• Analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and interpersonal skills.
• Strong financial acumen with experience in budgeting and financial analysis.

Attributes:

• Ability to work under pressure and manage multiple priorities.
• Proactive, detail-oriented, and results-driven.
• Strong customer-focused mindset.