Jobs at IT Horizons Limited

Job Description

• The Research Officer is to play a key role in supporting the research team to foster innovation through research and development activities.
• This position focuses on promoting structured innovation by identifying emerging technologies, validating new opportunities, and translating research findings into tangible outcomes such as prototypes, pilot projects, and improvements to products.
• The Research Officer is responsible for managing a repeatable innovation pipeline that consistently delivers measurable value across the organization's products and services.
• This approach ensures high standards of product and service quality, and strategically positions ITH Holdings and its subsidiaries in the industry in view of the evolving change in the technology space, in alignment with the organization's vision and mission.

Key Roles and Responsibilities

• Continuously monitor and analyze industry trends in IT and SAAS industries, emerging technologies, and innovative practices relevant to the organization’s goals.
• Develop and maintain an Innovation Radar and periodic trend reports for leadership.
• Conduct in-depth competitive analysis and market research using primary and secondary data sources to identify opportunities for growth and differentiation.
• Design and execute research studies to explore new ideas, concepts, and solutions, including defining problem statements, hypotheses, and success metrics.
• Perform feasibility assessments on new and existing products that lead to product positioning and go-to-market strategy.
• Perform various business research that leads to innovation, existing product development, and market expansion.
• Maintain a structured repository of research findings, results, and reusable frameworks for future initiatives.
• Translate research insights into actionable recommendations for new products, services, or process improvements.
• Collaborate with cross-functional teams to prototype and test innovative solutions with stakeholders and end-users.
• Research on various industries’ IT needs and potential opportunities across various sectors
• Maintain an Innovation Pipeline that tracks initiatives from ideation through research, prototyping, and scaling.
• Contribute to intellectual property development through whitepapers, patents, and publications where applicable.
• Manage the department data room

Key Qualifications
Education:

• Bachelor’s degree in Business, Technology, Engineering, or related field (Master’s preferred).

Experience:

• 5-10years in research, innovation, or R&D roles within technology-driven organizations.

Skills:

• Strong analytical and research capabilities.
• Ability to design and execute experiments and feasibility studies.
• Excellent communication and stakeholder management skills.

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Job Summary

• The VP, Growth & Partnerships will spearhead user acquisition, engagement, and revenue growth for our B2B, B2C, and third-party products.
• As a critical member of the leadership team, this role encompasses the development and execution of end-to-end growth strategies spanning acquisition, retention, and loyalty.
• The VP will lead all commercial activities, focusing on new opportunities and markets while achieving customer acquisition, revenue, and strategic business goals.
• Working closely with product, engineering, BMC (Brand, Marketing, and Communications), Business Assurance (Compliance and Risk), and Strategy & Transformation teams, the VP will build, measure, and optimize growth efforts.
• This position will also drive innovative partnerships, market expansion, and strategic collaborations, ensuring measurable outcomes that strengthen our ecosystem and market leadership.

Key Roles & Responsibilities
Partnership Development & Management:

• Establish Strategic Alliances: Forge collaborations with local and international technology providers and businesses across key industries such as finance, hospitality, logistics, healthcare, insurance, and entertainment to diversify and enhance product offerings.
• Sustain Relationships: Develop and maintain meaningful, long-term partnerships with top vendors and partners to support business growth opportunities.
• Negotiate Agreements: Drive favorable terms and agreements aligned with product objectives, ensuring value delivery for users.

Growth Strategy & Market Expansion:

• Innovative Solutions: Design optimized, diverse service packages to drive user acquisition, retention, and loyalty.
• Market Penetration: Identify emerging markets and anticipate industry shifts to create strategies for expanded market engagement and penetration.
• Data-Driven Insights: Analyze customer feedback and user data to identify growth opportunities and inform actionable strategies.

Product & Business Alignment:

• Cross-Functional Collaboration: Partner with product, engineering, and Strategy & Transformation teams to prioritize features and innovations that fuel growth.
• Customer-Centric Insights: Develop a deep understanding of target customer segments and the competitive landscape to influence product and marketing decisions.

Leadership & Advocacy:

• Team Development: Build, lead, and inspire a high-performing Growth and Partnerships team with a culture of accountability and innovation.
• Brand Advocacy: Serve as a trusted ambassador for Zojapay and Zojatech, promoting the brands as innovative and reliable fintech leaders.

Metrics & Performance Optimization:

• Impact Assessment: Track partnership and growth success through metrics such as user satisfaction, retention, and revenue growth.
• Operational Excellence: Continuously optimize customer journeys and growth processes across all stages, from acquisition to loyalty.

External Awareness & Risk Management:

• Market Monitoring: Stay ahead of competitors, market conditions, and regulatory developments to proactively adjust strategies.
• Proactive Communication: Share critical external insights with the organization to navigate changes effectively.

Business Reporting & Continuous Improvement:

• Performance Reporting: Deliver data-driven reports on business performance to the Chief Business Officer (CBO).
• Process Enhancements: Recommend and implement improvements to enhance efficiency, scalability, and overall outcomes.

Key Impact Areas

• Establishing and scaling partnerships to enhance product offerings and market reach.
• Driving user acquisition and retention through innovative strategies and data-driven insights.
• Delivering measurable growth and achieving the company’s revenue goals while fostering a robust ecosystem.

Job Specifications
Academic Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Master’s degree in Business Administration, Economics, Finance, Information Technology, or related fields from a recognized university will be an advantage.

Professional Qualifications:

• Certification in Sales, Business Process, and Business Development.
• Membership of professional management associations will be an added advantage.

Experience:

• Minimum of 12 years in an IT operating environment with hands-on experience in Sales, Business Development, Partnerships, and executive management, and at least 6 years in senior management positions.
• Experience in the fintech industry.
• Core strength and verifiable experience in scaling startups.
• Strong understanding of customer acquisition and retention strategies.

Skills & Competencies:
The competence proficiency levels required for the position are defined using the following key terms:

• Analytical Thinking – Mastery
• Communication & Presentation – Mastery
• Leadership – Mastery
• Business Development – Mastery
• Commercial Activities – Mastery
• Partnership – Mastery
• Customer Acquisition – Mastery
• ICT Industry Knowledge – Skill
• Technical Skills – Knowledge
• Credibility – Mastery
• Adaptability – Mastery
• Teamwork – Mastery
• Self-Motivation – Mastery
• Interpersonal Skills – Mastery
• Innovation – Mastery
• Strategy & Planning – Mastery

Definition of Competence Levels:
Awareness:

• A good understanding of what is involved in an area of expertise and its relevance to the business.
• Ability to describe the main elements of the area of expertise and their importance to the business.
• Ability to recognize how and where competences in expertise are relevant to their own job.

Knowledge:

• Ability to interpret and evaluate information and advice from experts in an area of expertise.
• Knowledge and ability to correctly use the terminology of the area of expertise.
• Ability to hold an informed debate with experts in the area of expertise.
• Ability to ask questions that test the viability of proposals in an area of expertise.

Skill:

• Ability to consistently carry out the activities of an area of expertise to the required standard.
• Ability to perform satisfactorily the majority of activities of the area of expertise.
• Ability to translate guidelines and standards for the area of expertise into practical actions.
• Ability to solve common technical or operational problems in the area of expertise.
• Ability to guide and advise others in operational or technical aspects of the area of expertise.

Mastery:

• Ability to diagnose and resolve significant, unusual problems and to successfully adapt aspects of an area of expertise.
• Ability to creatively solve complex, non-routine problems in the area of expertise.
• Ability to adapt practices from other markets or countries for use in the area of expertise.
• Ability to generate substantial improvements to local practices and procedures for the area of expertise.