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  • Posted: Aug 11, 2023
    Deadline: Not specified
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    We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company

     

    Reconciliation and Settlement Officer

    Job Purpose

    • The Reconciliation and Settlement officer is responsible for resolving all issues arising from electronic transactions.
    • Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
    • Engage aggregators and business partners on improved service delivery

    Responsibilities

    • Attend to customer and merchant disputes and ensure prompt resolution.
    • Liaise with banks and aggregators on settlement discrepancies.
    • Liaising with switching companies and card schemes on Settlement issues
    • Reconciliation of transactions routed through various payments platforms including POS.
    • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
    • Ensures timely reconciliation of all transactions done on the terminals.
    • Ensure daily validation of transaction posting on system.

    Specifications & Requirements

    • Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
    • A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
    • Passionate about solving problems and is focused on customer experience and outcomes.

    Requirements

    • A Bachelor's Degree or its equivalent
    • At least 4 years’ in Digital Financial Services or banking industry experience
    • Experience with electronic payment systems
    • In-depth knowledge of payment processing- gateways
    • Leadership and team work skills,
    • Organization and Time management skills
    • Proficiency in the use of Ms office suites.
    • Excellent communication skills and interpersonal skills.
    • Attention to details and accuracy
    • Strong analytical and problem-solving skills.
    • At least 2 years’ experience in reconciliation and settlement of POS.

    go to method of application »

    Business Development Manager (ATM Card Services)

    We are seeking a highly motivated and results-driven Business Development Manager to lead and drive our ATM Card Services division's growth and expansion. As a Business Development Manager, you will play a crucial role in identifying new business opportunities, developing strategic partnerships, and implementing innovative strategies to increase market share and revenue for our ATM card services. This role requires a deep understanding of the financial services industry, exceptional communication skills, and a proven track record in driving business growth.

    Market Analysis and Opportunity Identification:

    • Conduct comprehensive market research to identify trends, opportunities, and potential areas for growth within the ATM card services sector.
    • Analyze competitive landscape and industry developments to formulate effective strategies.

    Business Strategy and Planning:

    • Develop and execute a clear business development strategy for the ATM card services division, aligned with the company's overall goals and objectives.
    • Collaborate with senior management to define short-term and long-term goals, and create action plans to achieve them.

    New Business Development:

    • Identify and establish new partnerships, collaborations, and business relationships with financial institutions, banks, retailers, and other relevant stakeholders.
    • Generate leads and engage potential clients through effective networking and relationship-building activities.

    Client Relationship Management:

    • Build and maintain strong relationships with existing clients to ensure high levels of customer satisfaction and loyalty.
    • Address client inquiries, concerns, and requests in a timely and professional manner.

    Product and Service Promotion:

    • Create and present compelling sales presentations, proposals, and product demonstrations to potential clients.
    • Highlight the unique features and benefits of our ATM card services and position them as solutions tailored to clients' needs.

    Financial Analysis and Reporting:

    • Monitor and analyze key performance indicators (KPIs), sales metrics, and financial data to assess the effectiveness of business development strategies.
    • Prepare regular reports and presentations for management showcasing progress, challenges, and recommendations.

    Cross-Functional Collaboration:

    • Collaborate closely with the marketing, operations, and product development teams to align strategies and ensure seamless execution.
    • Provide valuable insights from the field to contribute to product enhancements and service improvements.

    Negotiations and Contracts:

    • Lead negotiations for partnership agreements, contracts, and pricing terms with potential clients.
    • Ensure that all agreements are mutually beneficial and aligned with company policies

    go to method of application »

    Business Developer (ATM Card Services)

    Position Overview:

    We are seeking a motivated and enthusiastic Business Developer to join our ATM Card Services team. As a Business Developer, you will play a crucial role in supporting the expansion of our ATM card services by identifying new business prospects, nurturing client relationships, and contributing to the achievement of sales targets.

    Key Responsibilities:

    Lead Generation and Prospecting:

    • Assist in researching and identifying potential clients and partners within the ATM card services market.
    • Support senior team members in generating leads through market research and outreach efforts.

    Client Relationship Management:

    • Collaborate with the team to establish and maintain relationships with existing clients, ensuring their needs are met and concerns are addressed.
    • Provide excellent customer service to build rapport and foster loyalty.

    Sales Support:

    • Contribute to the development and execution of sales strategies to achieve sales goals.
    • Assist in preparing sales presentations, proposals, and product information for client meetings.

    Market Research and Insights:

    • Stay updated on industry trends, competitive landscape, and emerging opportunities related to ATM card services.
    • Provide insights and recommendations to senior team members based on research findings.

    Collaboration and Communication:

    • Coordinate with internal teams, including marketing and operations, to ensure the smooth execution of business development initiatives.
    • Communicate effectively with team members and clients to relay information and updates.

    Learning and Development:

    • Take part in training sessions and workshops to enhance your understanding of ATM card services, sales techniques, and the financial industry.

    Administrative Tasks:

    • Assist in maintaining accurate records of client interactions, sales activities, and progress towards goals.
    • Prepare reports and updates for senior team members as required.

    Qualifications and Requirements:

    • Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
    • Strong passion for learning and a keen interest in the financial services industry.
    • Excellent communication skills, both written and verbal.
    • Basic understanding of financial products and services.
    • Proactive attitude with the ability to work collaboratively in a team environment.
    • Strong organizational skills and attention to detail.
    • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.
    • Adaptability to a fast-paced and evolving work environment.
    • Strong ethical and professional conduct.

    Method of Application

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