Latest Jobs at Hugo Technologies

WHAT YOU'LL BE DOING

• We're seeking a highly analytical Project Delivery Manager, CX Operations to co-lead a 500+ person data annotation team for a Fortune 100 client. You'll play a pivotal role in ensuring optimal client results.
• As a Project Delivery Manager, CX Operations at Hugo, your main responsibility is to align our team with clients' evolving needs and serve as the primary point of contact for feedback. You'll collaboratively identify and resolve issues impacting user experiences, maintaining positive client relationships. Your dynamic role includes overseeing critical operational aspects like Project Delivery, Workforce Management, Quality Control, and Stakeholder Management.

This Involves

Project Delivery:

• Design and structure team operations for complex projects and SLA adherence.
• Identify opportunities to improve operational efficiencies and implement scalable solutions.
• Manage project workflows and performance metrics.
• Provide insights and actionable strategies to achieve the best possible outcomes on projects

Workforce Management

• Ensure proper staffing and schedule adherence, with contingency plans when needed

Quality Control

• Analyze error trends and guide quality control efforts.
• Develop process documentation for consistency across projects.

Stakeholder Management

• Oversee day-to-day client communications
• Foster team collaboration, motivation, and skill development.
• Establish and communicate team goals, strategies, and behaviors
• Coordinate with stakeholders for resource allocation

What You'll Need To Apply

• Demonstrated success in project management within start-up/scaleup environments, coupled with a keen understanding of operational excellence in mature, high-caliber organizations.
• Proven track record as a Client Service Manager, consistently aligning teams with client needs.
• Exceptional analytical and communication skills, with meticulous attention to detail.
• Strong leadership abilities in optimizing team efficiency and ensuring schedule adherence.
• Experience in workforce management, surpassing client expectations, and driving performance improvement.
• Collaborative mindset for implementing performance enhancement programs and overseeing client reporting.

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Key Responsibilities
WHAT YOU'LL BE DOING

• Support the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and aligning insights with business needs.
• Support the design and validation of high-impact assessments that benchmark cognitive potential, academic aptitude, and workflow readiness, partnering with domain experts to ensure relevance and rigor.
• Support the coordination of workforce assessments and training cycles, including scheduling, communications, and logistics.
• Conduct research on industry benchmarks, assessment methodologies, and skill-building strategies to inform team initiatives.
• Maintain organized documentation of assessment tools, project plans, and status updates using project management tools.

Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Organization & Planning: Strong organizational skills and attention to detail; able to manage multiple tasks and timelines efficiently.
• Communication: Clear verbal and written communication; able to work across teams and share updates effectively.
• Team Collaboration: Works well with others, provides support where needed, and is eager to learn.
• Initiative: Takes ownership of assigned tasks and follows through without close supervision.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities.
• Digital Literacy: Confident using digital tools and willing to learn new platforms quickly.
• Creativity: Able to ideate and prototype quickly; good at spotting capability gaps and improvising workable, scalable solutions.

Preferred Background

• Should have 4+ years of experience in an analyst or operations role.
• Prior exposure to project coordination or workforce training programs is a plus
• Experience working with cross-functional teams is an added advantage.

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Key Responsibilities
WHAT YOU'LL BE DOING

• Monitor and evaluate IT service performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and reporting same to the business.
• Drive root-cause analysis and ensure prompt resolution of incidents and problems, reducing service downtime and improving user experience.
• Oversee the evaluation, selection, implementation and/or optimization of Hugo’s ITSM technology platform to improve process orchestration, automation, reporting, and service/approval workflows.
• Collaborate with IT teams and business stakeholders to ensure ITSM platform meets the evolving needs of the business and clients.
• Ensure accurate documentation of IT service assets and configuration items (CIs) in the Configuration Management Database (CMDB).
• Collaborate with vendors to ensure third-party services meet internal and client requirements, focusing on service quality and compliance.
• Drive key suppliers’ periodic performance review meetings to ensure benefit/value realization in line with agreed SLAs.
• Ensure IT service management practices comply with relevant regulatory frameworks and certifications, including PCI-DSS, ISO 27001, HITRUST and other data protection standards (e.g., GDPR, NDPR).
• Oversee and enforce service management policies, procedures, and standards across the IT function.

Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Experience in a business process outsourcing (BPO) organization is highly desirable.
• Effective communication and interpersonal skills to work with technical and non-technical stakeholders.
• Understanding of compliance requirements, including PCI-DSS, ISO 27001, GDPR, and NDPR.
• ITIL v4 Certification (Foundation or higher); COBIT, PMP, or Six Sigma certification is a plus.

Preferred Background

• Minimum 7 years of experience in IT service management or a related role, with at least 3 years in a senior capacity.
• Proven experience in improving ITSM maturity and delivering measurable service improvements.
• Strong knowledge of ITSM tools such as ServiceNow, Fresh Service, SysAid, SolarWinds etc.

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WHAT YOU'LL BE DOING
Key Responsibilities

• Data Infrastructure & Ingestion: Architect and maintain robust, scalable data pipelines that automate ingestion from both structured and unstructured sources. Leverage Python and SQL to ensure reliable, secure, and traceable data flow across platforms.
• Transformation Layer Management: Implement and manage transformation workflows using dbt, ensuring data models are modular, version-controlled (via Git), and optimized for maintainability and performance.
• Pipeline Orchestration: Orchestrate and schedule data workflows using tools such as Airflow or Prefect, ensuring reliable, timely, and automated data delivery across systems.
• Cloud Warehouse Architecture: Design and oversee the data warehouse environment in platforms such as BigQuery or Snowflake, with a focus on security, cost optimization, and high performance.
• Performance Optimization: Continuously monitor query performance and data pipeline throughput, identifying and resolving bottlenecks or inefficiencies in real-time.
• Quality & Governance: Enforce best practices for data validation, lineage tracking, testing frameworks, and schema evolution to maintain high levels of data integrity and trust.
• CI/CD for Data: Set up version control workflows for data transformations and metadata changes, integrating GitOps and CI/CD principles into the analytics engineering lifecycle.
• Cross-functional Partnership: Collaborate deeply with analysts, business users, and product teams to understand evolving data needs and proactively adjust architecture and pipelines.
• Strategic Foundation for Growth: Lay the groundwork for a modern data platform that is scalable, cost-efficient, and primed for future team expansion. This role is expected to evolve into a leadership position as the team grows.

What Qualifications You’ll Need

• Deep expertise in SQL and Python for data engineering and analytics tasks.
• Advanced experience with dbt for modular data modeling and transformation.
• Familiarity with Git, Git-based workflows, and CI/CD pipelines for analytics codebases.
• Proven hands-on experience with cloud data warehouses (BigQuery, Snowflake strongly preferred).
• Hands-on experience with orchestration tools such as Airflow or Prefect for managing complex data workflows.
• Strong understanding of data warehousing concepts, star/snowflake schemas, and performance tuning.
• Knowledge of data security, access control, and cost monitoring within a cloud DWH environment.
• Strong Project Management Skills: Demonstrated ability to lead complex projects, manage timelines, and deliver results.
• People Leader: Proven ability to lead, mentor, and develop associates, fostering knowledge transfer and skill growth within the team.
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas and influence stakeholders across diverse functions.
• Drive to Action: Demonstrated ability to translate fuzzy problems into structured outputs, using data and qualitative inputs to drive decisions.
• Working Style: Strong ownership mindset, proactive and self-directed; operates well in environments that require initiative and continuous iteration.

Experiences

• 5 to 7 years of progressive experience in Data Engineering.
• Prior experience in a scale-up, product-led, or data-centric organization.
• Familiarity with BI tools is a plus (Tableau, PowerBI, Looker), though not a core requirement.
• A proven track record of implementing end-to-end data infrastructure projects that are still in production.
• Proven record of high performance and substantial achievements in your past positions.
• Demonstrated leadership ability in a team environment.
• Initiative taker, eager to break new grounds, create opportunities for others.
• Willingness to take personal risks - as seen through leadership roles - in work environment and extracurricular activities.
• Ability to work effectively with people at all levels in an organization.
• Excellent written and oral communication skills, with the ability to present to various audiences and distill key messages in order to effectively inform and persuade.
• Skills to communicate complex ideas effectively

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Key Responsibilities
WHAT YOU'LL BE DOING

• Lead the quarterly ISMS management review and reporting on the organization's technology risks.
• Collaborate with enterprise risk management function and lead IT risk management review meetings.
• Define a strategic roadmap and plan to deliver on the IT-GRC function objectives.
• Develop and maintain IT policies, standards and frameworks aligned with industry best practices (e.g., ISO 27001, NIST, COBIT etc.)
• Develop and implement an IT compliance management and monitoring framework, overseeing the organization’s compliance efforts based on industry standards (e.g., ISO27001, PCI-DSS, SOC 2, HITRUST).
• Monitor, and report on the organization’s legal and regulatory compliance obligations, including those related to legislation (e.g., GDPR, NDPR, Cybercrime Act, NDPA).
• Develop and implement an IT risk management framework to identify, assess, manage, and mitigate risks.
• Perform general Risk Control Self-Assessment for the department covering people, process, technology, and suppliers, assigning risk severity scores and tracking mitigation plans.

Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Hands-on, Individual contributor with strong communication (written and verbal) skills and the ability to work in a business partnering capacity whilst maintaining essential independence.
• Demonstrated track record of influencing stakeholders from different backgrounds and functions to drive risk-aware business outcomes.
• Demonstrated experience preparing and presenting risk reports to an executive and/or business leaders.
• An ability to lead strategically, with a commercial focus.

Preferred Background

• 10 years experience in a Governance, Risk and Compliance role, with at least 3 years interacting with business leaders and executive leadership team.
• IT-GRC background with expert level knowledge of industry practices, IT processes, compliance frameworks and standards (e.g., COBIT, NIST, PCI-DSS, ITIL, SOC2, Hitrust, ISO 27001 etc.)
• CISA, CRISC, CGEIT, or other relevant industry security-focused certifications preferred.

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Key Responsibilities
WHAT YOU'LL BE DOING

• Lead the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and aligning insights with business needs..
• Monitor industry trends and internal data to surface skill gaps early and build proactive strategies for upskilling and staffing readiness.
• Design and validate high-impact assessments that benchmark cognitive potential, academic aptitude, and workflow readiness, partnering with domain experts to ensure relevance and rigor.
• Support scalable training program design, working closely with Product and Academy leads to turn insights into targeted learning interventions.
• Coordinate testing cycles and engagement strategies, managing internal and external assessments in partnership with AI Ops and Delivery teams, ensuring minimal disruption and maximum participation

Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Strategic Thinking: Strong strategic planning and creative problem-solving skills, with the ability to shape new systems and processes from the ground up.
• Analytical Expertise: Comfort working with unstructured data and high volumes of information, able to navigate complexity and generate meaningful insights.
• Adaptability: Thrives in fast-evolving, ambiguous environments; can operate without a clear blueprint and still deliver structure and progress.
• Creative Execution: Ability to ideate and prototype quickly; good at spotting capability gaps and improvising workable, scalable solutions.
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas and influence stakeholders across diverse functions.
• Drive to Action: Demonstrated ability to translate fuzzy problems into structured outputs, using data and qualitative inputs to drive decisions.

Preferred Background

• Should have 4+ years in program management, workforce strategy, or related fields, with a significant portion in senior or lead roles.
• Proven track record of leading large-scale projects
• Prior experience or exposure to Assessment design, Learning & development (L&D), Organizational development (OD) or psychology, Competency modeling, Workforce capability frameworks, People analytics and/or HR consulting is a strong plus.
• Demonstrated experience in managing large-scale, cross-functional projects.

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Key Responsibilities
WHAT YOU'LL BE DOING

• Enforce security policies, standards, and procedures for industry, regulatory and client compliance.
• Drive proactive SOC monitoring and reporting across information systems, influencing business decisions.
• Maintain the security of all information systems including Mac/Windows OS devices, network infrastructure, AWS cloud, Google Workspace, and business SaaS platforms.
• Design a robust integrated security architecture with defense-in-depth strategies across users, endpoints, networks/connectivity, platforms, applications and database domains.
• Engineer and implement cost-effective solutions appropriate for dynamic and scale-up environments.
• Perform threat modelling and technical risk assessments (vulnerability scans, penetration tests, software updates, patches etc.), identify gaps and recommend technical controls.
• Collaborate with the IT-GRC team and ensure security risks are captured in the broader IT risk register.
• Provide general information security guidance & advisory support to the business.
• Drive internal and external client security engagements to establish business needs and requirements.

Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Proven experience within Incident Response situations and demonstrated ability to handle and maintain confidential information.
• Must possess strong written and verbal communication skills, and be capable of understanding, documenting, communicating, and presenting technical issues in a non-technical manner to audiences.
• Be a team player and enjoy collaborating on cross-functional teams
• Familiar with compliance and privacy regulations such as PCI, GDPR, CCPA, SOX, and other regulations/standards
• Self leadership skills and the ability to mentor or provide guidance to teams.

Preferred Background

• 7+ years hands-on security experience, with an IT Security focused role.
• Experience executing in a cloud-first technology and remote work organization.
• Proficiency to communicate and collaborate via Slack and can succinctly document technical details.
• Familiar with security controls or concepts related to various security community groups or standards: CISSP Domains, NIST cybersecurity & privacy frameworks, CIS benchmarks, OSI model

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Key Responsibilities
WHAT YOU'LL BE DOING

• Operational Compliance & Internal Audits: Execute comprehensive internal audits of company processes, Client statements of work, identifying areas for improvement and ensuring adherence to internal policies and regulatory requirements. (Note: Financial audits are out of scope for this role.)
• Regulatory Audit Management: Prepare for and manage other regulatory-type audits as needed, including but not limited to environmental regulations such as Greenhouse Gas (GHG) reporting.
• Strategic Project Leadership: Function as a dedicated project leader, taking full ownership of compliance-related projects. This includes defining objectives, managing scope, delivering key results in line with strategic goals, and embedding a culture of accountability across diverse teams.
• Execution & Delivery Management: Maintain a strong focus on execution pace and output, ensuring that project estimates are realistic and that initiatives remain on track for timely and successful delivery.
• Framework Development: Implement thorough, best-in-class compliance frameworks that are relevant to our business operations and can be sustainably institutionalized, scaled up, and replicated across various departments.
• Stakeholder Alignment & Empowerment: Create a "shared brain" across large, cross-functional teams, aligning stakeholders to the vision of each project and empowering independent, informed decision-making regarding compliance.
• Process Optimization: Design, build, and continuously optimize processes to drive significant performance improvement and enhance user experience across all compliance initiatives.
• Data-Driven Problem Solving: Employ a data-driven approach to navigate through ambiguity, solve complex business-critical problems, and identify opportunities for compliance enhancements.
• Data Architecture for Compliance: Develop and maintain a sustainable data architecture and adjacent processes to bolster our overall compliance ecosystem, ensuring data integrity and accessibility.
• Impactful Reporting: Prepare highly impactful periodic reports that provide relevant insights and strategic options to drive informed decision-making at all levels.

Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Proactive Compliance Approach: A forward-thinking and proactive view towards compliance, anticipating challenges and implementing preventative measures.
• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
• Strong Project Management Skills: Demonstrated ability to lead complex projects, manage timelines, and deliver results.
• People Leader: Proven ability to lead, mentor, and develop associates, fostering knowledge transfer and skill growth within the team.
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas and influence stakeholders across diverse functions.
• Drive to Action: Demonstrated ability to translate fuzzy problems into structured outputs, using data and qualitative inputs to drive decisions
• Working Style: Strong ownership mindset, proactive and self-directed; operates well in environments that require initiative and continuous iteration.
• Minimum of 4+ years of progressive experience in compliance, audit, or risk management roles.
• Legal Officer or Paralegal Experience is ideal
• Management consulting / professional services experience is an advantage.
• Proven record of high performance and substantial achievements in your past positions
• Demonstrated leadership ability in a team environment\
• Initiative taker, eager to break new grounds, create opportunities for others
• Willingness to take personal risks - as seen through leadership roles - in work environment and extracurricular activities
• Ability to work effectively with people at all levels in an organization
• Excellent written and oral communication skills, with the ability to present to various audiences and distill key messages in order to effectively inform and persuade.
• Skills to communicate complex ideas effectively