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Home to more than 160 million people, Nigeria has the largest population and the second largest economy in Africa, and has a major influence on the continent’s political agenda.
However, Nigeria has a history of political instability, corruption and mismanagement of public resources, and has recently seen religious and ethnic conflict. As a result, ...
Role Purpose
- To raise the profile of Christian Aid’s Humanitarian and Sustainable Livelihood programme through effective content management and dissemination among key internal and external stakeholders.
- The role holder will also lead on the specific social and behaviour change needs within the humanitarian programme, through ensuring the integration of key SBCC elements such as formative research and participatory approaches, including message design and development to increase the participation of community members in the solutions.
- The role holder identifies and shares the best stories, and case studies that show how Christian Aid Nigeria and its partners are changing the lives of the poor and marginalized through its humanitarian programming.
- The role writes, edit, commissions a varied mix of content including case studies, interviews, blogs, photos, and films in line with CA’s communication guidelines and contributes to the implementation of the country programmes’ communication strategy
Key Outcomes
- Develop context base social behavioural change communication (SBCC) key message that will bring some attitudinal change in some bad beliefs and culture
- Develop tools for knowledge attitude and practice for each community that we are working based on their context in relation to SBCC
- Advance evidencing of results, high-quality communication materials are produced and properly disseminated through the best channels
- Vibrant sharing of country programme results and learning with the wider organisation and external stakeholders
- A content plan is maintained to guide the use of existing communication content and ensure that future communication materials (case studies, reports, newsletters and films, etc) are developed in a timely and effective way for key country programme events.
- Effective and efficient administrative systems and procedures, including support in collating and compiling programme reports, in accordance with Christian Aid’s framework from a communications perspective.
- Contribute to documenting experiences, impact case studies, and preparing reports, presentations, briefs, and articles for publication.
- Work collaboratively with other project team members to ensure necessary program planning, development, development of learning events, policy papers, resource availability, and management activities function smoothly and efficiently
- Develop and adapt approaches to disseminate programme results and impact on communities, partners, government, and other development actors.
Role Context:
- The role works within the Strategic Communications team but domiciled in the Humanitarian and Sustainable Livelihoods team in Maiduguri.
- The role will be line managed by the Senior Programme Coordinator, Communications, working closely with them to ensure proper and adequate communication of projects activities in-line with CA Communication guidelines.
- The role holder leads on all media engagement for the country programme in the Northeast and will support all policy and advocacy efforts as regards the Humanitarian programme.
- The support provided by the role will include technical support to partners and staff to strengthen their capacity for strategic communications and SBCC.
Person Specification
Essential:
- Education to Degree level or equivalent in Mass Communication, Social Science, or its equivalent
- Good editorial skills, high proficiency in written/spoken English, and ability to translate complexities into material that is compelling, jargon-free, and accessible
- Significant working experience in a similar position with an INGO
- Excellent time and project management skills, coupled with a high level of multi-tasking and situational awareness
- Basic understanding of document and database management
- Proficient with all MS applications- Intermediate to advance level
- Substantial knowledge of supporting programmes and programme staff in international and national agencies
- Good interpersonal and communication skills.
Desirable
- Familiarity in working with faith-based institutions in Nigeria
- Postgraduate qualification or equivalent in journalism and communication
- Experience with working with a project management software
Digital / IT Competencies Required:
- Word, Excel, PowerPoint - Intermediate
- Web content design & development - Advanced
- Internet based collaboration tools and video calling - Advanced
- Social Media - Advanced
- Data Visualisation - Advance
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Role Purpose
- To be responsible for leading Christian Aid’s operations in the North East and providing support to the program delivery.
- He/she will be responsible for leading and coordinating the units responsible for procurement, logistics & fleet management, human resources, warehousing & commodity management, administration, and ICT within the humanitarian response to enable the team to function smoothly and effectively.
- Proactively taking responsibility for making things work, ensuring smooth day to day operations, ensuring that sub-offices function optimally, blocking all wastages and loopholes while managing the relationship and performance of external suppliers and service providers.
- She/he will support Christian Aid’s funded programs which are implemented by Christian Aid and its partners in Borno and other northeast states.
- The role holder will be representing Christian Aid in sector working group meetings/activities and engage in the right networks. The role reports to the Head of Operations.
Key Outcome
Manage the procurement process:
- Ensure all procurements are in line with Christian Aid’s procurement guideline, transparent, and meets value for money principle.
- Establish and maintain robust controls and providing mitigation and minimization of risks and error around procurements
- Development of appropriate checks and balances to minimize the risks of errors, and to ensure the integrity of all procurement transactions in the Humanitarian response.
- Lead the sub - procurement Committee
- Ensure the timely delivery of all procurements handled by the Subcommittee and continually monitor the process to ensure there are no loopholes.
- Ensure all vendors are treated fairly without any compromise.
- Support CA procurement processes, a member of the IPC with varying degrees of responsibilities and ensure compliance with the procurement policy, institutionalization of procurement best practices, and making recommendations as may be required to the Head of Operations.
Oversee warehousing and stock management:
- Working closely with the Commodity tracking Officer for oversight of all Christian Aid warehouses and ensuring compliance with the warehouse management guidelines and processes.
- Review Warehouse and commodity management reports generated weekly and monthly to ensure accuracy and prompt addressing of concerns.
- Ensure the timely submission of the CPDR and weekly commodity movement updates as required.
- Ensure the smooth operations of the warehousing and commodity management unit
- Liaise with the donors as may be required and warehousing and commodity management-related concerns.
- Flag issues as soon as they are discovered for prompt attention.
Oversee administration processes and ensure effectiveness and efficiency:
- Working closely with the Administration Officer and ensure smooth day to day administration processes across all Christian Aid offices and that facilities are in good working condition.
- Ensure that outsourced services are delivered with the utmost professionalism and timely adhering to Christian Aid’s code of conduct and other related policies.
- Working closely with the Humanitarian Response Manager to ensure the office is properly registered (including renewal of licensing) and in compliance with local Legislation (including labour and operational laws in Borno State).
- Carry out spot-checks and sign off on inventory and fixed asset registers quarterly.
- Develop a mechanism for monitoring stock and ensure thresholds are maintained to avoid stockouts.
- Ensure the effective management of Christian Aid’s guesthouse and charging costs accordingly.
Oversee the Logistics and fleet management unit to ensure effectiveness and efficiency:
- Working closely with the Logistics Office to ensure timely and logistic support to the humanitarian response team.
- Adequate and timely assignment of vehicles for program activities
- Ensure efficient use of third party vehicles in a cost-effective manner
- Manage communication with the car hire services providers and ensure compliance with Christian Aid code of conduct, policies, and processes
- Ensure timely and well-coordinated movement of commodities to distribution sites as may be required.
- Ensure adherence to Christian Aid’s transport policy.
- Support the delivery of the Human Resource function
- Work with the Human resource Officer to ensure effective HR support to the Humanitarian Response team
- Ensure staff welfare and well being
- Ensure up to date staff data
- Ensure timely escalation of issues to the Head of Operations and seek support as may be required to effectively deliver the HR function
Overseeing ICT support:
- Ensure ICT concerns are promptly attended to.
- Working closely with the ICT staff to ensure timely and adequate support to all offices and staff within the North East
- Ensure update of ICT inventory and assets registers for all locations
- Network with Peer organizations to keep up to date with finance processes, best practices, and issues of concern as it affects INGOs in Nigeria.
Budget Management and cost allocation:
- Supports the development of operations team budget for proposals
- Managing and monitoring the budget including assigning and allocating cost for operations activities.
- Support all proposal development for the Humanitarian Response program
To ensure coordination of the operations team members in the North East:
- Coordinate the operations team ensuring that all team members are effectively motivated by providing some level of leadership, direction, motivation, and meaningful feedback
- Build and maintain excellent working relationships with other teams ensuring the provision of a positive and professional service that enables the progression of the operations team strategy
- Management and development of a high performing team who are meeting their goals
Role Agility
Surge capacity for emergency responses:
- Yes - could be required to to travel for more than 75 days p.a. and for a period of up to 3 months but for no more than 6 months p.a. with no less than one month’s interval between postings unless in extreme circumstances.
- To respond to ever-changing demands within the environment, Christian Aid operates within an agile framework (both in the workforce and operational) that requires from all employees, a high level of responsiveness and adaptiveness to processes and structures making flexibility and a project-based working approach the norm.
- To sustain this system, managers may/will agree on further details of specific tasks and duties as part of the performance agreement. Any reasonable duty may be assigned that is consistent with the nature of the job and its level of responsibility, and employees may be required to change the focus of their role from time to time.
Role Context
- The role is positioned in the Operations role family. Based on the humanitarian response, the focus of the role is to coordinate and ensure core business systems function within the humanitarian response including sub-offices.
- The role will be working closely with the Head of Operations to coordinate the human resource, administrative, logistics, warehousing, ICT, and procurement activities in the humanitarian response. It manages CA property, sources, and secures various contracts (with suppliers, service providers, consultants). It is the custodian of assets and responsible for all health and safety issues pertaining to staff and visitors.
- The role will be highly involved in change processes working closely with the Humanitarian Response Manager and the Head of Operations to implement new policies and systems across the humanitarian response as they are rolled out. There may be some travel within the country as required.
- The role plays a significant role in shaping the operations team structure and systems, culture,e and ability to use systems effectively. The role may be called upon to deputize or act on behalf of the Head of Operations.
- The role also oversees, leads, line manages and builds the capacities of other staff members. The role works closely with the other unit leads within the Operations team to ensure effective operations processes.
Relationships
- External: External suppliers and service providers (e.g. landlords, vehicle rental agents, consultants recruited for program evaluations/reviews, security service providers, hotels, etc)
- Internal: The role is line managed by the Head of Operations. It oversees the operations team staff in the North East and other support staff.
- The role works closely with internal systems staff (IT, HR, Procurement, Finance, programs, etc) in the Humanitarian response and across the country office.
Decision making:
- Budgetary/savings responsibility: The role plays a vital role in business decision-making around costsaving approaches and value for money putting into consideration context and other variables that will inform a robust outcome.
- The post holder has authority and accountabilities around general administration, logistics, and procurement.
- The post holder is responsible for the day to day decisions around cost allocation and general operations liaising with the Head of Operations.
Analytical skills:
- Responsible for one discrete area or several strands within a function, how much creativity, analysis and judgement or routine/semi-routine Ability to apply logical thinking, creativity, analysis based on available data and common sense to task and responsibilities and testing solutions for day to day issues.
Developing self and others:
- Continuously look for opportunities for self-development. Give and receive honest and open feedback in a timely manner.
- Has direct responsibility for developing, coaching, and motivating a team or teams of colleagues/project team members, undertake performance reviews and development of action plans to improve the performance of others, whether staff, interns, or volunteers.
- The ability and desire to promote an open, inclusive work environment that emphasizes cooperation and teamwork are essential.
Role related checks:
- Child protection clearance - Standard
- Counter terrorism screening - Required
Person Specification
Essential:
- The post holder should have a First Degree in any of the Social Sciences (Business Administration, Public Administration, Economics etc), with 5-7 years’ working experience in a similar role/ context.
- An advanced degree and experience working in an international organisation will be an added advantage.
- Sound knowledge of managing and handling complex procurements in a rapid response program.
- Strong positive attitude with the ability to manage a wide range of complicated issues, indicated by 5-7 years learning period.
- 3 – 4 years of experience in leading and managing a team
- High level of integrity
- Demonstrable ability to communicate fluently in English (oral and written)
- Excellent negotiation skills.
- Able to maintain confidentiality and use of discretion where appropriate.
- Pleasant and good-natured disposition with a ‘can do’ attitude
- Excellent people skills and ability to manage conflict/difficult situation.
- High sense of responsibility, proactiveness, and reliability
- Sound knowledge of Office programmes including Word, Outlook, PowerPoint and Excel.
- Knowledge of relevant database systems.
- Good interpersonal skills and able to work with people of diverse background
- Sound knowledge of the North East context
Desirable:
- A Postgraduate Degree and membership of a relevant professional body.
- At least 5 years of humanitarian response experience especially in the area of operations (procurement, administration, logistics, etc)
- Familiar with office operations in the Northeast Nigeria context.
- Ability to communicate fluently in Hausa
Digital / IT competencies required:
- Word, Excel, PowerPoint - Intermediate
- Internet based collaboration tools and video calling - Intermediate
- Data Visualisation - Intermediate
- Web content design & development - N/A
- Social Media - Intermediate
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