Job Vacancies at Interswitch Group

Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description

• To manage software development projects in alignment with engineering process, upholding, and reinforcing agile practices in the enterprise and building self-organizing teams.

Responsibilities

• Exhibits the behaviours of a Lean-Agile leader who leads by example; leads the change; have with a Lean-Agile Mindset and helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices
• Supports the team rules – Responsible for reinforcing Agile’s lightweight rules like the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed
• Facilitates the team’s progress toward business objectives
• Engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
• Focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
• Leads team efforts in relentless improvement
• Helps the team improve and take responsibility for their actions
• Facilitates the team retrospective
• Teaches problem-solving techniques and helps the team become better problem-solvers for themselves
• Facilitates events
• Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
• Ensures they are productive and kept within the timebox
• Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
• Facilitates the removal of impediments
• Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration/PI
• Scrum Master escalate issues to an appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
• Builds a high-performing team
• Focuses on ever-improving team dynamics and performance, and coaches the team in selfmanagement
• Helps the team resolve interpersonal conflicts and challenges, and identify opportunities for growth
• Escalates people problems to management where necessary
• Helps coordinate inter-team cooperation and helps the team operate well on the train
• Supports the team’s efforts to continuously improve communications and relationships with other teams
• Frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
• Help the team build effective relationships with the System Team, User Experience, Architecture, and Shared Services
• Liaise with customers to remove impediments that may be arising from the customer’s end, clarify requirements and provide project update Supports SAFe adoption
• Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
• Participate in the Scrum Master Community of Practice
• Support the organization’s SPCs
• Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream
• Facilitates preparation and readiness for ART events like PI Planning, System Demos, and the Inspect and Adapt
• Supports estimating and guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities
• Vendor Management
• Organize interviews for external candidates for body shopping
• Onboard outsourced resources on project (administrative)
• Facilitate vendor payment
• Documentation
• Documentation of agile events, as necessary
• Documentation and distribution of weekly reports
• Work with stakeholders to continuously think about product performance engineering and seek to reduce production incidences and customer dissatisfaction

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a relevant field preferred
• Professional Qualifications like Certified scrum master, SAFe is preferred
• At least 3 years of experience as a scrum master or in a similar role
• Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions

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Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description

• To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
• Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Responsibilities
Business Development:

• Provides excellent customer-focused business management activities for designated customers and products
• Develops and maintains strong relationships with key customers utilising products
• Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
• Responds to customer requests for advice on Switching and Processing queries
• Assists to produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Defines and sets sales targets for the unit / subordinates
• Monitors activities of the team to ensure sales and service targets are achieved
• Analyse sales performance results and develops tactical initiatives to bridge identified gaps
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s business development policies and procedures (e.g use of CRM etc)
• Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business.

Product Management:

• Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
• Develops business value propositions for processing solutions offered by Interswitch
• Grows the business into new customer and new market segments as per the strategy of Interswitch
• Use set Key Performance Indicators to track processing Business performance in review and market share
• Create new products and drive it’s development, deployment and adoption
• Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
• Produces business case documents for new product or service offerings development
• Conduct product training sessions for internal and external customers
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
• Supports preparation of financial statements and forecasts.

Market Research:

• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, products practices and operations.

Account Management:

• Receives feedback from customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services
• Builds relationships that are of value with the customers.

Competitor Analysis:

• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organises quarterly review of the competitor analysis
• Operational / Admin Responsibilities as may be required.

Requirements

• Good First Degree in relevant field / discipline
• Professional Qualification in Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages
• Minimum of 5 years’ experience in relevant field.