Program & Community Manager at UstackSchool

What You'll Do

Program Management

• Own the planning, execution, and delivery of community programs, events, and initiatives (both virtual and in-person), ensuring they run on time, on budget, and to a high standard.
• Define program goals, success metrics, and KPIs; track performance and report regularly to leadership with insights and recommendations.
• Build and maintain program roadmaps, timelines, and budgets, coordinating cross-functional contributors across marketing, product, and operations.
• Develop repeatable playbooks, processes, and documentation so programs can scale efficiently.
• Manage vendors, venues, speakers, and partners where required.

Community Building & Management

You will grow and manage our owned community spaces, turning students, alumni, and prospects into an active, connected ecosystem.

• Build and manage communities across Discord, Telegram, WhatsApp, Circle.so, and Slack.
• Design and execute community programs: AMAs, challenges, onboarding flows, and webinars.
• Moderate discussions, foster inclusive and supportive interactions, and act as the bridge between the community and internal teams.
• Manage and support mentors, coaches, and instructors — coordinating schedules, tracking engagement, and ensuring a consistent, high-quality experience for learners.
• Recruit and nurture brand advocates through a structured Champions/Ambassador programme.

Cross-Functional Collaboration

• Partner with Marketing to align community programs with brand campaigns, product launches, and content calendars.
• Work with Product and Customer Success teams to close the feedback loop between community insights and roadmap decisions.
• Represent the organisation at external events, meetups, and industry forums.

What We're Looking For

• 1–3 years of experience in program management, community management, events, or a related role ideally in a fast-paced tech, SaaS, or startup environment.
• Demonstrated experience supporting or running programs, events, or community initiatives with measurable engagement outcomes.
• Strong organisational and project management skills: you can juggle multiple initiatives, prioritise effectively, and deliver consistently.
• Outstanding written and verbal communication skills with the ability to adapt tone across audiences and channels.
• Data-driven mindset — comfortable defining KPIs, analysing engagement metrics, and using insights to iterate.
• Experience with community and program tools (e.g., Slack, Discord, Circle, Luma, Eventbrite, HubSpot, Notion, Airtable, or similar).
• Empathy, energy, and a genuine passion for bringing people together.

Nice to Have

• Experience running ambassador, advocacy, or customer champion programs.
• Familiarity with content creation tools (Canva, Figma) and basic analytics platforms (Google Analytics, Mixpanel).
• Experience managing budgets and negotiating with vendors or venues.
• Background in developer relations, education programs, or B2B communities.

What Success Looks Like

• First 90 days: Understand our community, audit existing programs, and deliver a program roadmap with clear priorities and KPIs.
• 6 months: At least two programs launched or improved with measurable engagement growth; established community feedback loop into product/marketing.
• 12 months: A thriving, self-sustaining community with growing membership, strong retention, and programs recognised as a key driver of brand loyalty and customer growth.