Jobs at Concept Group

Scope and Impact

• The Product Finance Analyst is responsible for analyzing financial data, market trends, and customer needs to develop financial products that meet the needs of our clients.
• In addition, they are responsible for analyzing the sales and marketing department's financial data and performance to ensure they are well positioned for optimal growth and profit, significantly impacting the success of the business and the client &financial well-being .

Job Summary

• The role of the Product Finance Analyst encompasses working with the product team and all other stakeholders within the organization to ensure that products are launched successfully and meet our clients' needs and they are well positioned for optimal growth and profit.

Duties & Responsibilities

• Conduct market research and analyze financial data to identify market trends and customer needs
• Work with the product development team to develop and launch new financial products
• Analyze the performance of existing financial products and recommend changes to improve profitability and customer satisfaction
• Develop and maintain financial models to forecast product performance and profitability
• Collaborate with marketing and sales teams to develop effective product marketing strategies
• Track risks & opportunities
• Monitor and analyze industry trends and competitor activity to ensure our products remain competitive in the market
• Conduct ad hoc analysis to identify trends, drive insights and decision making
• Find the narrative behind the numbers that connects everything together
• Analyze sales and marketing departments financial data and performance to ensure they are well positioned for optimal growth and profit.

Qualifications / Requirements

• Candidates should possess an HND / B.Sc in Accounting, Economics, Banking & Finance or any Finance related discipline.
• 3+ years of experience in product development & financial analysis
• Membership in any relevant professional body e.g., ICAN, ACCA, CFA etc. is an added advantage.

Job Knowledge:

• Must have good knowledge of the Nigerian financial market and regulatory environment
• Must have strong knowledge of financial products and services (lending and investments).
• Must have a strong understanding of market trends, consumer behavior, and pricing strategies
• Must be knowledgeable on product development methodologies
• Must be knowledgeable on project management
• Must be familiar with financial modeling tools and techniques
• Must be able to conduct product life cycle analysis
• Must have a good understanding of marketing and sales strategies
• Must have knowledge on strategy creation for product adoption

Skills / Competencies:

• Strong grasp of financial, economic, and business principles.
• Excellent research and analysis skills
• Ability to work collaboratively with cross-functional teams
• Ability to work independently and effectively in a team
• Excellent analytical, decision-making, and problem-solving skills
• Strong attention to details and accuracy
• Critical thinking and problem resolution skills
• Must be technologically savvy
• Excellent organizational, planning, communication and interpersonal skills
• Competence to analyze financial and non-financial data
• Ability to manage multiple projects and deadlines
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
• Proficiency in Microsoft Excel and other financial modeling tools
• Professionalism, proactiveness and drive

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Job Summary

• The Head, Business Operations has the primary responsibility of managing all business operations and setting goals across the organization.
• Tracking business results, performing cost-benefit analyses and monitoring business KPIs is critical to the role.
• The Head of Business Operations will drive operational excellence, manage business risks, optimize processes and resources, monitor business performance, and contribute to the strategic direction of the organization.

Duties & Responsibilities

• Strategic Planning: Developing and implementing the overall strategic direction and operational plans for the organization, aligning them with the firm goals and objectives.
• Business Process Improvement: Identifying opportunities for process optimization, efficiency enhancements, and cost reduction across different operational areas.
• Risk Management: Assessing and managing operational risks, including compliance, regulatory requirements, and internal control frameworks.
• Monitor financial data and recommend solutions that will improve profitability.
• Coordinate with the HR department to ensure hiring plans meet business needs.
• Financial Management: Collaborating with finance teams to develop and manage budgets, monitor financial performance, and analyze financial reports.
• Operational Excellence: Driving operational excellence initiatives to enhance productivity, customer satisfaction, and service delivery. This may involve developing and monitoring key performance indicators (KPIs), setting performance targets, and implementing continuous improvement practices
• Regulatory Compliance: Staying updated with relevant regulations, industry standards, and legal requirements.
• Reporting and Analysis
• Crisis Management

Qualifications / Requirements

• Minimum education level - First Degree in Business Management Science, Administration or other relevant field from a reputable academic institution.
• A Master’s in Business Administration, Post-graduate qualification(s) or professional membership is relevant.
• 7+ years of experience in Business Management.
• Proven experience working within the financial sector.

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Job Summary

• The HR Executive will provide clear, professional and accurate advice and guidance to employees on a wide range of employment related issues, give timely response to HR related requests and promote the company’s culture.
• He/she will provide support to all HR operations and processes as required.

Duties & Responsibilities
HR Admin & Employee Relations:

• Provide first level advice and support to managers on all matters relating to employees in the branch
• Support and advise line managers on the handling of disciplinary, grievance, capability or performance issues
• Respond to employee HR related requests, attend to employee complaints and work to resolve conflicts in the branch
• Track disciplinary issues, verify and confirm warnings and monitor improvement of undesirable behavior and misconduct
• Participate and take notes at investigation and disciplinary hearings when necessary
• Advice managers on cases of absenteeism, ensuring compliance with related policy and procedure.
• Provide advice and guidance on employee leave benefits & entitlement such as maternity, paternity, annual etc.
• Work with the HR Admin team in the head office to manage employee benefits such as staff loan, lease, welfare incentives, professional subscriptions, etc.
• Administer employee HMO plans, update employees with required information and resolve queries resulting from the use of HMO
• Keep up to date with changes and developments in Human Resources policies, best practice and employment law.
• Support the employee onboarding process, ensuring new hires are properly introduced to colleagues
• Prepare new hire paper work, collate information from employees & update employee files
• Provide onboarding materials to new hires upon resumption
• Manage the HR module of ERP for the branch
• Ensure personnel files are in place for each employee and effectively maintained
• Keep track of all HR transactions including salary payment, travel allowances, employee awards, statutory payments

Learning & Development:

• Collaborate with L&D team in the head office to carry out L&D activities when necessary
• Manage the physical onboarding of staff in the branch
• Performance Management:
• Work with the Performance Management team in the head office to manage quarterly performance appraisals within the branch
• Work with the Performance Management team in the head office to plan engagement activities for the branch
• Supports the Performance Management team in collating data needed to prepare salary, commission, productivity pay and performance bonus for the sales team in the branch

Talent Acquisition:

• Assist with interview scheduling activities for the branch.
• Complete any other duties and responsibilities when requested, which are commensurate with this role.

Job Knowledge

• 3-5 years experience is required and ideal candidate should have experience in all HR key areas
• In-depth knowledge of Nigerian Labor Law and other employment laws
• High standards of accuracy & precision with excellent organizational skills
• Proven ability to think strategically & act tactically
• Talent management and employee life cycles
• Excellent use of G-Suite and Microsoft office package
• Knowledge of HR processes.

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Job Summary

• The Technical Support Officer will be the first point of contact for resolving all FCS-related matters which include onboarding of new clients, resolving communication issues between hardware and software, configuring hardware, and carrying out performance analysis to determine unit/client success rate.
• Work with the Research & Development, Implementation, and Recovery & control teams in resolving more technically advanced client issues.
• Immediate support via email, phone call, chat applications, desktop connection software like TeamViewer and other relevant applications will also be required.

Duties & Responsibilities

• Diagnose, troubleshoot, and identify solutions to resolve software and hardware issues
• Work closely with the Research & Development Techincal support officer to optimize client satisfaction
• Account setup, onboarding for new FCS clients
• Communication of updates and training clients on the solution features
• Guide clients on the usage of platform features with the use of written instructions and technical manuals.
• Communicate with client properly to quickly understand source of problem
• Resolve issues and provide accurate feedback to clients within agreed time limits
• Guide clients in resolving technical issues through a series of actions either via phone, email or chat
• Properly escalate unresolved issues to appropriate internal teams (e.g. Research & development, implementation etc.)
• Provide support to implementation engineers on the field based on diagnosis done to ensure seamless resolution of hardware issues
• Work closely with Research & Development, Recovery & Control, Implementation, Customer Support teams to optimize operations
• Refer to internal documentation to provide accurate technical solutions
• Ensure all issues are properly logged as well as prioritize and manage several technical issues open at one time
• Follow up with clients to ensure their platform interfaces are fully functional after troubleshooting
• Prepare and share FCS theft analysis report periodically with clients and internal teams
• Prepare other reports like healtcheck reports, unit/client success rate report etc. for internals teams and clients accurately and on time
• Document technical knowledge and client preferences in the form of notes and manuals
• Maintain cordial relationships with clients

Job Requirements

• Candidates should possess a B.Sc. in Electrical Electronics Engineering, IT, Computer Engineering, or any relevant field.
• Minimum of 1 year and above experience with a Technical support background.
• Interest in analyzing data to draw insights and problem-solving to ensure client satisfaction.
• Good understanding of electronics, computers systems and software platforms.

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Job Summary

• In this pivotal role, you will be responsible for guiding and overseeing the development and management of our product portfolio.
• Your in-depth knowledge of the financial industry, market trends, and customer needs will drive the creation of innovative products and enhance our existing offerings.
• Join our team and play a vital part in ensuring our organization's success and delivering exceptional value to our customers in a competitive market.

Duties &Responsibilities
Product Strategy and Vision:

• Develop and execute a comprehensive product strategy aligned with the financial organization's goals and objectives.
• Conduct market research to identify new product opportunities and emerging customer needs.
• Collaborate with executive leadership to define the product vision, roadmap, and long-term goals.
• Product Development and Management:
• Lead the end-to-end product development process, ensuring timely and successful product launches.
• Work closely with cross-functional teams to define product requirements and features based on market insights and customer feedback.
• Monitor and evaluate product performance, identifying areas for improvement and implementing necessary enhancements.

Team Leadership and Collaboration:

• Build and manage a high-performing product team, including hiring and mentoring.
• Collaborate with internal stakeholders such as sales, operations, risk, compliance, and finance to align product initiatives with business objectives.
• Foster relationships with external partners, vendors, and industry experts to leverage their expertise and identify potential partnerships.

Regulatory Compliance and Risk Management:

• Stay updated with industry regulations, compliance requirements, and best practices to ensure products adhere to legal and regulatory standards.
• Collaborate with compliance and risk management teams to mitigate potential risks associated with product development and management.
• Competitive Analysis and Market Intelligence:
• Conduct competitive analysis to understand market trends, identify gaps, and maintain a competitive edge.
• Monitor industry trends, emerging technologies, and customer preferences to drive innovation and differentiation.

Financial Analysis and Planning:

• Undertake financial modeling to evaluate the financial viability and potential impact of products.
• Produce reports and recommendations for decision-making on new and existing products, considering their financial implications.

Consumer Intelligence and Research:

• Drive consumer intelligence through the development of external and internal data sources, enhancing the understanding of market trends, competitor activities, and consumer preferences.
• Develop and adopt research tools, sources, and methods to support product marketing management intelligence.

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Job Summary

• You will be responsible for bringing design solutions to life which adhere to marketing strategies and business goals.
• You must be comfortable making decisions and managing your time and projects while seeing graphics development from a holistic perspective.

Duties & Responsibilities
Creative Output:

• Generating fresh concepts for all design projects, from conception to approval
• Apply best practice typography techniques and take ownership of all assigned graphic designs,
• Ensuring top quality is achieved every step of the way.
• Increase user friendliness for our product and service offerings
• Choose the right images, typography, graphics and layouts for the project.
• Ensure the products created are user-friendly and convey brand consistency with all projects.
• Performs miscellaneous job-related duties as assigned.

Professionalism and Critical Thinking:

• Works with colleagues and other project stakeholders’ to ascertain needs and to develop graphic directions, concepts, and specifications for assigned projects as necessary to ensure smooth flow of work.
• Adhere to production schedules and workflow for the various steps in the design process for multiple concurrent projects
• Create and maintain files for all creative assets and resources, such as software, art materials, and special fonts, which are needed for record-keeping and referencing
• Contributing to team efforts by participating in production and/or marketing planning group sessions and meetings to accomplish tasks as needed in the timeframe provided.

Learning & Development:

• Stay up-to-date with industry developments, tools, changing trends in the field and best practices.
• Planning concepts by studying relevant information and materials.

Qualifications / Requirements

• A Graphic Design qualification or similar.
• Demonstrable graphic design skills with a strong portfolio.
• Working experience with image design tools (e.g. Photoshop, CorelDraw, Adobe Illustrator, Figma etc.).
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Strong creative, strategic, analytical and organizational skills.

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Scope and Impact

• The Product performance Analyst is responsible for analyzing the performance of our financial products and services to ensure they are meeting the needs of our clients and driving revenue growth, their work significantly impacts the success of the business and the financial well-being of clients.

Job Summary

• The role of the Product performance Analyst encompasses working with the product team, sales and marketing team and all other stakeholders within the organization to ensure that products are meeting the needs of our clients and driving revenue growth.
• The successful candidate will be responsible for analyzing the performance of our financial products and services, identifying areas for improvement, and developing strategies to improve their performance.

Duties and Responsibilities

• Monitor and analyze product performance metrics to identify trends and opportunities for improvement
• Conduct ad hoc analysis to support business decisions
• Provide regular updates on product performance to stakeholders across the company
• Develop and maintain dashboards and reports to track product performance metrics
• Conduct A/B testing and other experiments to optimize product performance
• Conduct market research and analyze customer data to identify emerging trends and customer needs
• Develop strategies to improve the performance of underperforming products
• Develop and execute product strategies that align with company goals and customer needs
• Collaborate with the product development team to identify areas for product improvement and development
• Collaborate with cross-functional teams to develop and execute strategies that improve product performance
• Monitor competitor activity and identify areas for product differentiation
• Work with the sales and marketing team to develop effective product marketing strategies
• Analyze customer feedback and recommend improvements to products and services

Requirements

• Bachelor's Degree in Business Administration, Marketing, Computer Science or related field
• A Master's Degree in any related field is an added advantage.
• Data science/data analytic certification is an added advantage
• 3+ years of experience in product analysis, product performance analysis, product management or any related field.

Job Knowledge:

• Experience in product performance analysis, product management or related field
• Knowledge of statistical analysis techniques
• Familiarity with data visualization tools
• Understanding of financial products and services
• Familiarity with Agile development methodologies

Skills/Competencies:

• Strong analytical skills
• Excellent decision-making, and problem-solving skills
• Strong attention to details and accuracy
• Excellent communication and presentation skills
• Excellent organizational,planning and interpersonal skills
• Ability to manage multiple projects and deadlines
• Professionalism, proactiveness and drive
• Strong project management skills
• Data-driven decision-making
• Ability to work effectively in a fast-paced, collaborative environment
• Proficiency in Microsoft Excel & google sheets, SQL, power BI, web analytic and A/B testing tools