Job Vacancies at Family Health International (FHI 360)

Basic Functions

• In conjunction with the Senior Procurement Officer, plan and implement systems and policies that guide all operations related to procuring supplies and services (in accordance with FHI360 policy, USAID policy and other donor policies) in support of all FHI360 offices and projects at state and field offices, both domestic and international sourcing.

Duties and Responsibilities

• Participate in the negotiation of contract terms on a range of procurements and monitor delivery of exact specifications.
• Implement procurement policy and systems for FHI 360 procurement at state and field office level.
• Undertake tendering, evaluation, placement, and monitoring of a portfolio of state and Field Offices procurement.
• Support the planning and coordination of central procurement activities of FHI 360 with state and LGAs, including storage and delivery.
• Assist in the training of staff at the LGA level in procurement rules and processes and record keeping.
• Monitor procurement processes and compliance with FHI 360 procedures at state and field level.
• Coordinate formal bids and request for proposal (RFPs).
• Review and assist in the development of specifications, terms and schedules.
• Prepare specifications, compare bids received and present recommendations on purchases to management Prepare specifications required for various supplies and make them available to suppliers.
• Adhere to all FHI 360 required procurement budgets, FHI 360 and donor purchasing guidelines, policies, and controls on procurement.
• Solicit and negotiate competitive pricing from vendors and make recommendations for issuance of purchase orders.
• Drive continuous improvement in all aspects of the procurement process Maintain procurement files and other documentations. Perform other duties as assigned.

Qualifications and Requirements

• B.Sc / BA Degree in Procurements or Logistics related field with at least 3 years of relevant experience.
• Or MSc / MA Degree in Business Administration or related field with at least 1  year’ relevant experience.
• Advance knowledge of humanitarian Logistics procedures especially in Northeast Nigeria is an advantage.
• Experience using ERP software is an advantage.
• Demonstrated success in multicultural environments is an advantage.
• Extensive experience in NE Nigeria humanitarian context highly desirable.

Knowledge, Skills and Abilities:

• Ability to work with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance.
• Ability to research and evaluate technical proposal and make appropriate recommendation.
• Ability to comprehend and make inferences from technical materials and equipment.
• Demonstrated knowledge in pricing, contracts negotiations, policies and procedures.
• Technical understanding of office and other mechanical and electrical equipment.  Good analytical, numerical, and problem-solving skills.
• Proficiency in Microsoft Office applications such as MS Word, Excel, PowerPoint Work independently with initiative to manage high volume workflow.
• Perform detail-oriented work with a high level of accuracy.
• Interact with diplomacy and tact and follow-up on requests in timely and efficient manner.
• Must exhibit high levels of professionalism, integrity and ethical values at all times.
• Record keeping, report preparation, filing methods and records management techniques.
• Excellent written, oral, and interpersonal communication skills with ability to work as a team member. Ability to travel a minimum of 25%.

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Basic Functions

• The main responsibility of the Senior Technical Officer-Accountability is to lead the management of a centralized Complaints and Feedback Mechanisms (CFM) within FHI 360 country/state offices and create a culture of accountability to crisis affected population.
• The incumbent will oversee that clear and transparent rule for raising, and processing complaints are established and that complaints are recorded and addressed by relevant parts of FHI 360 Country Office (CO) within a reasonable timeframe.
• The incumbent will broadly help with ensuring quality in responses through capacity building and support of beneficiaries involved in responding to complaints.
• Furthermore, the incumbent will utilize the information received through the feedback channel to produce periodic reports and analysis that can strengthen programming and increase overall organizational accountability.
• He/she will coordinate the refinement of the organization accountability mechanisms.

Duties and Responsibilities

• Work with the M&E coordinator and HQ team to develop accountability framework for the FHI 360 Humanitarian projects and ensure accountability plans are well-coordinated with project staff.
• Develop benchmark/indicator to monitor accountability across programmes
• Provide extensive capacity building for staff and partners on the concept of accountability
• Coordinate, consolidate and document lessons learned and best practices and share with relevant stakeholders.
• Work innovatively to improve direct beneficiary contact mechanisms to enable accountability and strengthen the understanding of programs’ outcomes, in line with Humanitarian Accountability Framework and Core Humanitarian Standards
• Ensure the existence of accountability communications materials to promote access to accountability mechanisms amongst beneficiaries.
• Ensure that FHI 360 CFM system is implemented according to guidelines and SoPs developed.
• Design and manage a comprehensive complaint and feedback mechanism database to record and track trends of feedback and complaint from program beneficiaries.
• Manage CFM data and information for all Core Competencies in FHI 360.
• Lead in setting up a functional complaint and feedback mechanism across project sites.
• Serve as primary contact for all CFM related issues within the office and with CO.
• Communicate and disseminate CFM standards and guidelines within FHI 360 and conduct training and capacity building of staff involved including topics of CFM, Accountability to Affected Populations and safeguarding policy.
• Support PSEA investigations with utmost discretion if and as designated by Office of Compliance and Internal Audit (OCIA).
• Design and support dissemination of information related to CFM in beneficiary, host communities, and relevant partners specifically in relation to confidential complaints mechanisms i.e. complaints boxes, toll-free lines, help desk log all complaints received through complaint boxes and refer to relevant focal point for processing.
• Assign deadlines for resolution of complaints and ensure proper response is generated in reasonable time.
• Ensure that all complaints received by FHI 360 are triaged, transferred to relevant parts of the project implementation site, and ensure that complaints are responded to in a timely manner by the State/Country Office
• Produce regular internal (and external) reports on complaint trends, response procedures, and relevant issues and contribute to documentation and sharing of M&E reports that facilitate evidence-based decision-making, internally as well as with partners and donors.
• Support program staff in identifying and addressing all CFM related needs.
• Provide support to M&E teams in reviewing information across projects, to ensure that feedback and complaints are considered in programme management decisions.
• Led in the assessment, review and learnings/sharing on the performance of CFM
• Work closely with thematic sectors, stakeholders and beneficiaries to gather information on CFM program monitoring, progress and quality to support the ongoing CFM activities
• Perform other duties as assigned.

Qualifications and Requirements

• MSc / MA in relevant Degree with at least 5 years relevant experience in accountability, feedback and complaint mechanisms with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• Or B.Sc / BA in Social Sciences, Economics, Business Administration or relevant degree with 7 years’ relevant experience in accountability, feedback and complaint mechanisms with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• Or B.Sc / BA in Statistics, Psychology, Microbiology, Monitoring and Evaluation or in relevant Degree with 7 to 9 years relevant experience in accountability, feedback and complaint mechanisms, monitoring and evaluation with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• Prior experience working for an International NGO is preferred.

Knowledge, Skills & Attributes:

• Knowledge of humanitarian programs in North East Nigeria specifically. Knowledge and experience in project-level or state/national-level monitoring and evaluation system implementation.
• Demonstrable experience of competently and effectively synthesizing and managing large quantities of data.
• Strong excel, data analysis and reporting skills. Knowledge and experience in accountability and feedback and complaint mechanism.
• Experience in working through systems of community participation and accountability.
• Ability to work well with others and to develop and maintain compatibility among project staff, subcontractors, consultants and recipients of assistance.
• Ability to hold self-accountable for making decisions and managing resources efficiently.
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervision. High degree of proficiency in written and spoken English and Hausa/Kanuri communication.
• Strong critical thinking and problem – solving skills.
• Well-developed computer skills. Proven capacity to deliver training and coach staff.
• Ability to travel to field sites and work in remotes locations, often for prolong period.