Presales Engineer – Infrastructure Services at Terawork

Role Overview

We are seeking a dynamic Presales Engineer with deep technical expertise in infrastructure services, particularly in backup and recovery, enterprise storage, server hardware, hyper-converged infrastructure (HCI), and virtualization. This role is pivotal in translating complex IT requirements into robust, scalable solutions that address real business needs. As a trusted technical advisor, you’ll work closely with the sales team and enterprise clients to drive pre-sales engagements from discovery to solution validation.

You’ll be part of a high-impact team that sits at the intersection of technology and business, helping customers modernize their infrastructure and maximize ROI from IT investments.

Key Responsibilities

• Partner with account managers to uncover customer requirements and design tailored infrastructure solutions across backup/recovery, storage, servers, HCI, and virtualization.
• Deliver technical presentations, whiteboard sessions, product demos, and proof-of-concepts (POCs) that clearly communicate solution capabilities and business value.
• Prepare detailed technical proposals, including solution architectures, BOMs, migration strategies, and ROI/TCO analyses.
• Act as a technical subject matter expert in customer engagements, addressing architecture design, integration points, sizing, scalability, and operational models.
• Maintain a deep understanding of customer environments and provide strategic guidance on future-state infrastructure roadmaps.
• Track industry trends, emerging technologies, and competitive offerings to position your solutions effectively.
• Assist in RFP/RFI responses, contributing accurate and compelling technical content.
• Participate in post-sales handover sessions, ensuring smooth knowledge transfer to delivery teams.

Required Skills & Experience

• 5+ years of experience in presales engineering, solution architecture, or related technical customer-facing roles within infrastructure services.
• Demonstrable hands-on expertise in:
• Backup and recovery: Veeam, Veritas, Commvault, Cohesity, Rubrik.
• Storage: SAN/NAS architectures, enterprise storage platforms (Dell EMC, NetApp, HPE, etc.).
• Servers: Rack/tower/blade architectures, compute sizing, hardware refresh cycles.
• HCI: VMware vSAN, Nutanix, Cisco HyperFlex, or similar.
• Virtualization: VMware vSphere, Microsoft Hyper-V.
• Strong ability to articulate technical concepts to both technical and non-technical audiences, translating features into business outcomes.
• Proficiency in creating architecture diagrams (e.g., using Visio or Lucidchart) and technical documentation.
• Experience engaging with mid-size to large enterprise clients across FSI, legal, oil & gas, and public sector verticals.