Power System Engineer at IpNX Nigeria Limited

Responsibilities:

• Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
• Maintenance of various types of electrical power systems e.g. Switchgear, UPS, Generating sets, Rectifiers Inverters, Batter systems, AVR, ATS units, Transformers, PDU/PMM units.
• Track trending operational characteristics
• Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
• Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
• Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.

Qualifications & Experience

• At Least an Higher National Diploma (HND) in either Electrical and Electronics or other related disciplines
• At Least 3 years of previous work experience in a Data Centre Operations environment or equivalent.
• Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
• Experience with Portable Appliance Test System.
• Experience in maintenance planning, scheduling and associated maintenance work.
• Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.
• Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
• Knowledge of equipment installation, electrical and mechanical repairs, welding and fabrication, and safety and compliance.
• Good knowledge of Microsoft Operating systems and Microsoft office suite.
• Adept at conducting tests to identify faults.
• Demonstrated troubleshooting and problem-solving skills.
• Candidate must be able to lift, push and pull up to 20kg.
• Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
• Ability to maintain strong working relationships with both internal and external third parties.

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Job Summary:

The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company’s products and services.

Key Responsibilities:

• Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, promotions, and technical support.
• Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
• Process service requests, billing inquiries, and account modifications as needed.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain a strong knowledge of company offerings, policies, and procedures.
• Accurately document customer interactions and resolutions in the CRM system.
• Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
• Adhere to company policies, compliance requirements, and quality assurance standards.
• Participate in ongoing training sessions to enhance knowledge and customer service skills.

Qualifications & Requirements:

• HND or Bachelor’s degree.
• One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers, CRM systems, and Microsoft Office applications.