Job Openings at GUS Consulting Limited

Location: Victoria Island, Lagos
The role reports to: The CCO

Job Profile
As a PMO and Commercial Coordinator, a typical day might include the following:

• Shadow the Chief Commercial Officer in day-to-day activities and share revenue responsibility
• Oversee commercial project planning to execution to implementation by coordinating across departments and functions within the organization
• Develop and monitor performance, reporting matrix across the Commercial team
• Track market development and competition within Nigeria and International Markets
• Participate in business and transactional meetings with different departments and track and record action points to closure
• Analyze product profitability, revenues and expenses across each business verticals and advice the CCO
• Assist the Commercial team in proposals and presentations internally and externally.

Requirements
You’d be a good fit if you have:

• Management Degree / MBA in Marketing would be an added advantage
• 5-10 years post management school in a similar role or in Sales and or Product Marketing
• Strong analytical skills and an eye for detail
• Experienced in getting work done through others and delivering on commitments
• Good interpersonal skills coordinating with different departments
• “Go Getter” with Excellent execution capabilities
• Able and willing to work long hours and meet tight deadlines
• Good research skills.
• Articulate with excellent presentation skills
• Proficiency in Microsoft Excel, PowerPoint and any Project Management software preferred,

Knowledge and Skills Requirements:

• Exposure to Sales processes is an added advantage in a software or related tech industry
• Techno-Commercial person who has a mix of technology understanding and commercial
• Aggressive and analytical
• Excellent verbal and written communication skills
• Strong MS Office skills, especially Word, Excel and PowerPoint.

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Location: Victoria Island, Lagos

Job Profile
As a Product Lead, a typical day might include the following:

• Define mid- and long-term strategy and roadmap for the client, connected to overall company's vision and strategy
• Manage and lead an empowered team that is passionate about product success and efficient in delivering end-user value
• Build a product development process that fosters innovation for the Client’s products
• Determine timelines and deadlines for the development of new products with product management and engineering departments.
• Identify and determine features for target personas and clients as well as target metrics and goals for various aspects of our platform usability
• Lead the team responsible for creating compelling stories to the market about product improvements.
• Oversee the launching process for new products, press releases and PR for all Client’s products
• Take part in presentations and speak and present about products to both external and internal audiences.
• Monitor the insights into customers’ usage of current products, untapped opportunity areas and buyer personas, through interviews, surveys, focus groups and sales data.
• Updating on digital best practices in accessibility, usability, requirement writing, agile development, software product management, web analytics and product lifecycle management.
• Bring proven knowledge of industry best practices in product development that translates into appropriate steps and good market positioning.
• Diagnose complex issues and evaluates, recommends, and executes the best resolution.
• Evaluates proposed features and enhancements from the perspective of the digital user experience and makes decisions in the best interest of the consumer.
• Responsible for the development and communication of product strategies dependent on new services/features to drive financial results.
• Provide a data-centric perspective, using data as the basis and drive for priority and measurements of success

Requirements
You'd be a good fit if you have:

• A First Degree in any discipline preferably in Engineering or Physical Sciences
• Relevant professional certifications
• Minimum of 5 years of experience working as a Product Manager with a minimum of1 year as a Senior Product Manager
• Experience leading a product team and ability to adapt fast to a new environment
• Strong critical thinker with demonstrated problem-solving abilities in a professional setting
• Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication.
• Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
• Excellent communication and project management skills
• Excellent quantitative and analytical skills.
• Strong written and oral communication skills.
• Knowledge and experience of implementing and promoting AGILE methodologies
• Good understandingof the martech and adtech industry is desired but not compulsory.
• Planning and organization skills.
• Strong knowledge of product management and digital technology solutions.
• Ability to influence large, cross-functional teams in order to achieve business goals and results.
• Ability to listen to multiple points of view and synthesize against goals for recommendations.
• Ability to plan, prioritize and organize effectively and independently.

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Location: Victoria Island, Lagos

The Role

• In this role you will be responsible for building out a robust, Customer Success Program, including finding innovative ways to accomplish identified outcomes.
• You will own the post-sale customer journey, including onboarding and training, technical support, referral requests, and cross-selling new products or functionality into our existing customer base.
• While we have had great customer support and retention thus far, you will be in a position to make a big impact moving forward, carrying the torch and upholding the standards of service for hundreds of Terragons customers.

Onboarding and training:

• Oversee our primary contacts for the onboarding of new customers, training of platform endusers.
• Oversee completion of customer needs and/or management of contractors and outsourced resources to perform work.
• Oversee management of the knowledge base, addition of new articles as needed and ensuring everything is up-to-date and accurate.
• Become a subject matter expert on our technology, and clearly articulate its value in writing, over the phone dialog, and at the occasional in-person industry event.

Support and retention:

• Deepen our customer retention support by preparing the strategy and program for this while working closely with the commercial team to roll this out
• Oversee providing exceptional customer support within established SLA guidelines, track and report out related metrics.
• Oversee management of the long-term health of the customer base by identifying and pre-empting areas of risk or concern; drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed by extracting the most value from our SaaS tools.
• Understand customer sentiment and outcomes by communicating, defining and tracking health metrics, run NPS and gather other feedback.
• Oversee maintenance of a cadence of communicating with customers about needs and adoption trends via surveys and other tools, and educating them via their preferred channel of communication.

Sales and product:

• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate with the engineering and product development team to troubleshoot technical issues raised by customers.
• Curate the forums, utilize surveys and webinars to determine what feature requests are most needed, and advocate for them on the product team.
• Collaborate closely with sales to drive opportunities.

Requirements
Who we’re Looking For:
You are passionate about tech products & services and what it can accomplish. (Bonus: you understand the challenges our ideal clients face and are excited to be of service to this market.) In addition:

• You have 9+ years of experience in a similar role, 3+ of which should be from a SaaS company.
• You have a high level of attention to detail, and accuracy matters to you.
• You are empathetic and have a real desire to help our customers reach their goals.
• You have good taste: not necessarily a design background, but you know what good looks like (or simply how to rectify bad content, and teach clients good vs bad).
• You can get excited about helping our users get the most out of our tools – including giving tough love when they are using them incorrectly.
• You are driven, self-motivated, enthusiastic, have a “can do” attitude and a results-driven mentality with a bias for speed and action (while not missing the details!)
• You have excellent communication and interpersonal skills, and are able to be flexible and operate effectively with uncertainty and change.
• Bonus: you have a good understanding of marketing and martech solutions, and you have great experience with CRM systems such as Hubspot, Salesforce, Zoho, etc.,
• You’re just as happy getting your hands dirty with implementation work as you are building out high-level systems/processes, and managing a large team.

What You’ll Enjoy

• Salary Range: Very attractive
• Health Insurance
• Hybrid work (In-office and WFH)
• Leave allowance.