Jobs at PalmPay

Summary

• The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

• Contact customers regarding overdue loan repayments
• Negotiate repayment plans and follow up on payment commitments
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status
• Escalate difficult or unresolved cases as required
• Respond professionally to customer inquiries and complaints.

Requirements

• Previous experience in collections, customer service, call center, or loan recovery is an advantage
• Strong communication and negotiation skills
• Good record-keeping and attention to detail
• Basic computer proficiency.

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Locations: Bonny, Diobu, Ogu-Bolo, and Borokiri - Rivers
Department: Sales
Reports To: Regional Sales Manager / Zonal Sales Manager

Job Purpose

• To manage and grow the dealer network within an assigned territory.
• To ensure dealer performance aligns with company sales targets, brand standards, and customer service expectations.

Key Responsibilities

• Identify, recruit, and onboard new dealers.
• Monitor dealer performance against sales targets and KPIs.
• Develop and implement dealer sales strategies to drive product penetration.
• Train and support dealers on product knowledge, pricing, and promotional activities.
• Conduct regular market visits to assess dealer operations, branding, and compliance.
• Resolve dealer-related issues promptly to maintain strong business relationships.
• Analyze sales data to identify growth opportunities and areas of concern.
• Prepare and submit periodic reports on dealer performance, market trends, and competitor activities.
• Enforce adherence to company policies, pricing structures, and ethical standards.

Key Performance Indicators (KPIs)

• Dealer recruitment and retention rate
• Sales target achievement by dealers.

Qualifications and Experience

• Strong negotiation and relationship management skills
• Good knowledge of distribution networks and dealer operations
• Proficiency in MS Office tools.

Skills:

• Sales planning and forecasting
• Communication and interpersonal skills
• Problem-solving ability
• Market analysis and reporting
• Team coordination.

Work Environment:

• Field and office-based activities.

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About the Job

• The BD Associate will be responsible for identifying and onboarding business owners (merchants) to use Flexi MFB’s Pay With Transfer solution.
• This is a field-based role that requires daily engagement with customers.

Key Responsibilities

• Approach and engage business owners in markets and commercial areas
• Educate customers on the benefits of Pay With Transfer (PWT).
• Prior experience not required, training will be provided.
• Onboard and assist merchants in opening business accounts
• Meet daily and weekly onboarding targets.

Requirements

• No prior experience required (training will be provided)
• Immediate resumption is prioritized.
• Must reside in Lagos, Ogun, Abia or Anambra
• Good communication and interpersonal skills
• Energetic, confident, and target-driven.