Fresh Jobs at mPharma

Position Description

• mPharma is looking for a Pharmacy Technician with a background in healthcare management and Pharmaceuticals.  
• The candidate will be a member of our E-Commerce business unit in Nigeria and will work with the team to deliver value and high quality service to customers through our business operations.
• The E-Commerce business unit is a B2C team which focuses on improving patient accessibility to quality healthcare through a range of innovative initiatives.
• This team also manages mPharma’s online retail and delivery activities.

Responsibilities

• Take prescription orders from clients/patients;capturing information appropriately
• Maintains and improves quality by adhering to standards and guidelines
• Following call center/communication “scripts” when handling different topics
• Build sustainable relationships and engage customers/patients
• Update job knowledge by studying new products and following Pharmaceutical industry best practice
• Meet personal/team qualitative and quantitative targets
• Partake in taking prescription orders from consumers/patients and capturing appropriately
• Involved in medication packaging and labeling
• Provision of medication counseling tips to patients
• Provide regular updates on stocks availability for delivery
• Take regular stock count keep stock information updated 
• Recording and submitting Adverse Event reports and materials within a defined time period.

Our Ideal Candidate:

• Qualified and professional Pharmacy Technician with at least 2 years work experience in the community/retail space.
• Conversant with code of ethics of the Pharmacy Council of Nigeria
• Pays attention to detail even under work related pressure.
• A strong work ethic and a “can-do” attitude that requires minimal supervision
• Fluent English with excellent writing, verbal, analytical, and organizational skills
• Works effectively as a team member and promotes collaboration
• Appreciation for the importance of Pharmacovigilance compliance in pharma industry
• Multi-tasker and have the ability to work under pressure with little supervision. 
• Computer literate.

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Position Description 

• mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as a Retail Operations intern.
• This role entails the day-to-day management of the QRx Pharmacies.
• You will be required to work 40hrs a week. 

Key Responsibilities

• Responsible for ensuring that the pharmacies are following the guidelines in the Franchise Manual. 
• Provide weekly business updates and performance of assigned Pharmacies. 
• Undertake monthly business review meetings with Pharmacy Services Associate on business performance and institute performance improvement strategies where necessary. 
• Support with maintaining and managing inventory, ordering new supplies when necessary, keeping inventory areas organized, follow up on orders placed with SCM, fulfillment, and delivery.
• Coordinate with the Mutti team and provide support in the deployment of health screenings, Community Health, Telemedicine consultation, and all other Patient-related programs that offer value to the Mutti ecosystem.
• Support the day-to-day seamless operations at QualityRx facilities and ensure that the pharmacy owners receive the right support. 
• Tracking of outliers from facility’s order request to inform formulary additions
• Tracking of revenue (weekly and monthly) and cash deposits
• Monitor quantities ordered and match it with pharmacy consumption to inform demand forecast, supply.
• Liaising with tech/product to provide support on the use of BLOOM and Ordering app.
• Support facility on changes in operations – e.g. price changes, the addition of new drugs, billing cycles, etc.
• Coordinate with SCM to manage expiries and its withdrawal.

Our Ideal Candidate

• An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• A strong work ethic and proactive “can do” attitude which requires minimal supervision
• Fluent English with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
• A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiative

Qualifications

• Bachelor’s degree in Pharmacy / PharmD
• A licensed Pharmacist with not less than 6 months of experience