Latest Jobs at Willers Solutions

Responsibilities

• Screen and direct phone calls and distribute correspondence
• Oversee social media accounts
• Devise digital strategies
• Handle requests and queries appropriately
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Produce reports, presentations, and briefs
• Devise and maintain office filing system

Requirements

• A minimum of Bachelor's Degree / HND in any relevant discipline from a reputable higher institution
• Proven work experience as a Personal Assistant/Digital Marketer
• A male Christian
• Must be social media savvy
• Ability to take great photos
• Knowledge of office management systems and procedures
• MS Office and English proficiency
• Outstanding organizational and time management skills
• Ability to multitask and prioritize daily workload
• Excellent verbal and written communications skills
• Discretion and confidentiality.

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Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers and generate sales leads

Requirements

• A minimum of Bachelor's Degree / HND in any relevant discipline from a reputable higher institution.
• A minimum of 1 year of proven experience in customer support experience in the media, telecom, or banking sector.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills,
• Ability to multi-task, prioritize, and manage time effectively.