Latest Jobs at Ericsson Nigeria

Our Exciting Opportunity!

We are now looking for a Packet core Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently. .

You will 

• Customer support request (CSR) investigation follow up and coordination.
• Analyze problems and identify suitable solution to these problems.
• Do Software Update Management (SUM) activities.
• Working on complex troubleshooting, using support tools and according to global support processes and procedures.
• Developing and maintaining relationships with Customer.
• Actively engage in communication with other engineers for the purpose of knowledge sharing.

To be successful in this role you must have

• Min. Bachelor’s Degree in Engineering or equivalent
• Domain experience: (Packet core) at least 7-8 years.
• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
• Good knowledge of SAPC (Policy server) , IPWorks (DNS)
• Familiar with virtualization and the Cloud Systems
• Excellent IP background
• Very good knowledge of Linux
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people

You should also have

• Excellent social and interpersonal skills
• Responsive and result oriented
• You will be perseverant, as well as open minded, with a passion to win

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

go to method of application »

Req ID: 653942
Location: Lagos, Nigeria

About This Opportunity

• The Head of Contract Management reports to the MMEA Head of Commercial Management and is a member of the MMEA Commercial Management Leadership Team.
• In MMEA, the Contract Managers are close to the Customer Units & Global Customer Unit’s and the Head of Contract Management will lead a complex organization with operations for multiple customers, motivate change and inspire and support an experienced Team to achieve “world-class” results in Contract Management.

What You Will Do

• Be responsible to implement and drive the contract management strategy in Market Area Middle East & Africa
• Support the contract management team working across Market Area Middle East & Africa: Contract management leads the contract planning, amendment, and management in both the pre and post-signing phases to ensure that contracts are up to date, reflect the current business being conducted, move towards the wanted position with the customer, and manage the contract lifecycle management process
• Champion the global contract digitalization project in Market Area Middle East & Africa
• Relationship management: establish and maintain a quality relationship with various partners and key stakeholders both internally and externally
• Support with complex negotiations within Market Area Middle East & Africa, and advise the contract management team as required on contract matters
• Align with the KAMs on contract pipeline and be responsible for people dimensioning
• Define performance and aspirational metrics for the contract management team
• Provide the planning, status reporting and corrective action for all contract negotiations and contract improvement plans, and log and track contract deviation approvals
• Champion the E2E Contract Management in Market Area Middle East & Africa
• Ensure the quality of the contract is aligned with statutory, policy and best practice thereby achieving continuous improvement by working with Legal Counsel
• Keep up to date with contract management advancement
• Drive the competence development plan for contract managers in Market Area Middle East & Africa.

You Will Bring

• University Degree in Law, Engineering, or Business Administration preferred.
• Minimum of 10 years of experience in contract management with leading role and commercial / sales operations working directly with customers.
• Sound knowledge and understanding of the telecommunications and IT industry in the region and of Ericsson's operational process.
• Experience of driving large complex change programs.
• WorldCC Certification advantage.

You should also have:

• Technical competence, experience, and strong networks within the Ericsson organization.
• Hands-on knowledge and experience in contract management.
• Risk management competence and knowledge of CCLM.
• Strong negotiation skills
• Analytical, quantitative and problem-solving skills
• Leadership and management skills across cultures
• Ability to build and foster an inspiring team environment
• Ability to interact with senior management
• Highly developed knowledge and skills in leadership, communications, managing change and cultural awareness.
• Thought leadership in identifying short- and long-term priorities in order to support business needs
• Standout colleague, a high degree of accountability and integrity, creative and result-oriented, able to work under pressure
• International Travel is required part of this job role.