Jobs at Phillips Outsourcing

Job Description

• Responsible for PS Core KPI optimization and capacity Monitoring
• Previous day KPI reporting on every working day and to provide KPI Improvement plan based on analysis receive from Back office
• Monthly Capacity reporting and trigging towards region for further action for implementation.
• KPI trending after incident or major outage in network in working hours only
• Achieving Contractual KPI targets
• KPI sign off data preparation and exclusion analysis
• Performance Review with MSIP
• Support in troubleshooting & Analysis of degraded KPI below baseline level
• License capacity Monitoring
• Special Event Capacity Audit
• For KPI below Baseline, perform soft Parameter, configuration audit and provide recommendation.
• Provide recommendation for any KPI dip due to Roaming failure
• Support Optimization of the Network/Nodes through load balancing, traffic migration activities.
• Support the Planning & Design of any/all new project related activities (for KPI related)
• Support Network Capacity and resource optimization
• Support for QoS Improvement Solution implementation
• Provide on-Demand Report requested by Customer
• Performance Optimization
• Be responsible of Network Data Collection, Analysis and Reporting
• Support Business Requirement Analysis if required
• Handle Performance & Capacity Collection and Analysis
• Network Audit
• Assure PS core performance KPI and Capacity Monitoring
• For KPI below Baseline, perform soft Parameter, configuration audit and provide recommendation on quarterly basis. Also, Audit may be done as per customer requirement
• Optimization of PS core KPI across all technologies 2G/3G/LTE

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RESPONSIBILITIES

• Oversee all necessary paperwork, employee communications, benefits maintenance, leave tracking, management reports, workers compensation claims, and return to work programs is completed
• Complete initial reporting, accident investigations, communication work restrictions, claim adjuster correspondence, tracking and claim review analysis for settlements
• Create termination packages, complete assigned terminations, ensure all termination paperwork is complete as per requirements
• Oversee the performance management of the employees and assist in salary planning
• Steer HR-related projects and initiatives throughout the year, maintain HR-related spreadsheets, update and distribute it on a predetermined schedule
• Develop labour policies
• Handle grievance procedures
• Manage dispute resolutions involving unions, management, employees or government agencies, etc.
• Ensure the HR staff is knowledgeable about union contract compliance
• Advise management on contract negotiations and similar management-union relations
• Consult HR executive staff regarding personnel policies
• Create and revise union contracts
• Head monthly labour management meetings
• Prepare documentation regarding labour relations assignment

REQUIREMENTS

• Bachelor’s degree in labour relations, business management,  human resources or any related field.
• Candidates with a Master’s degree in human resource management and industrial/labour relations would be given preference
• Minimum of 5 years of experience in HR, with at least 3 years of HR experience in a manufacturing environment
• Must have managed Factory workers
• Strong analytical and problem-solving skills
• Great verbal and written communications skills; not afraid to speak up when required
• Meticulous attention to detail, quality, and follow-through; strong interpersonal skills
• Proficient in MS Office suite of software.
• Preferable Male