Jobs at Moniepoint Inc.

Department: Repair Operations 
Reports to: Regional Repair Operations Manager 

About this role

• The Packaging Officer is responsible for ensuring all refurbished terminals that pass quality assurance (QA) are properly packaged, labelled, and logged before being sent to inventory for distribution.
• The role is central to maintaining product quality and presentation standards, while also ensuring packaging workflow compliance.

Responsibilities

• Terminal Packaging: Receive QA-approved refurbished terminals and ensure they meet packaging criteria. Verify the packaging checklist (charger, cable, frosted bag, serial label, and packaging carton). Ensure only terminals with valid QA approval are packaged, and that all OK terminals are powered and checked prior to packaging. 
• Terminal Logging & Reporting: Log every packaged terminal in the system with full packaging details. Track daily and weekly packaging performance against targets, and initiate the push and collection of terminals to or from inventory officers. 
• Inventory Coordination: Maintain an accurate record of packaged and unpackaged terminals, and report any discrepancies or damaged items immediately. 
• Quality Control & Compliance: Reject terminals that are damaged or do not meet packaging standards, providing valid rejection reasons and returning them to inventory for re-evaluation. Follow and enforce standard operating procedures (SOPs) for packaging and materials usage. 
• Process Improvement: Collaborate with repair and QA teams to identify issues in existing processes, suggesting improvements to the packaging workflow or material usage.

Experience & Background

• OND / HND / Bachelor’s degree in a relevant field is preferred. 
• Prior experience in electronics handling, warehouse packaging, or operations support is preferred.

Skills & Competencies:

• Attention to detail and process discipline. 
• Familiarity with inventory or device tracking systems. 
• Ability to follow structured workflows. 
• Good written and verbal communication skills. 
• Physical stamina to handle and package devices for extended periods in a warehouse/repair center environment.

What success looks like in this role:

• Consistently meeting or exceeding daily and weekly packaging output targets. 
• Maintaining a low return rate for packaged terminals by strictly adhering to quality criteria. 
• 100% compliance with the packaging checklist and established SOPs. 
• High level of inventory accuracy with minimal logging discrepancies.

Why join us

• Competitive compensation, benefits, and career growth opportunities. 
• Support for professional development and continuous learning.

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Reports to: Regional Credit Manager 

About this role

• As a Field Credit Officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products.
• You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as and when due.
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources about the 5Cs of credit, with capacity, character, and capital as major priorities.
• Make recommendations to management before, during, and after the disbursement of a loan facility as to the best actions to be taken, considering several economic factors.

Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint 
• Engage customers to ensure optimal usage of accounts to allow them to qualify for access to credit 
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available 
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration 
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing 
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance 
• Perform all other credit-related functions as may be assigned by a supervisor 

Experience & Background

• Minimum of an OND in any business-related discipline 
• Minimum of 2 years’ experience in a sales role for credit products in a financial institution 
• Demonstrable knowledge of credit risk analysis 
• Good knowledge of financial analysis is an added advantage 

Skills & Competencies:

• Apt attention to details 
• Proven simple/complex analytical skills 
• Excellent communication, presentation and interpersonal skills 
• Agility and perseverance 

What success looks like in this role:

• Consistent achievement of gross loan portfolio targets and portfolio profit targets. 
• Maintaining a healthy, performing loan portfolio with minimized default rates through rigorous physical visitations and monitoring. 
• Successful onboarding and engagement of viable businesses that actively utilize Moniepoint business accounts. 
• Accurate credit risk assessments based on key factors like capacity, character, and capital. 

Why join us

• Competitive compensation, benefits, and career growth opportunities. 
• Opportunity to work with Africa’s fastest-growing fintech and make a direct impact on business growth across the region.

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Department: Customer Support Operations
Reports to: Regional Team Lead
Location: Ughelli, Delta 

About this role

• The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
• The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
• The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.

Responsibilities

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain strong, trust-based relationships with customers through clear and effective communication.
• Maintain confidentiality and data privacy of customer information at all times.

Experience & Background

• Minimum of 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

Skills & Competencies:

• Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
• Strong problem-solving and issue-resolution abilities.
• Customer-centric mindset with high empathy and emotional intelligence.
• Ability to collaborate effectively with internal cross-functional teams.
• Meticulous attention to detail for tracking, documentation, and data logging.
• Strict adherence to operational procedures, data privacy, and confidentiality guidelines.

What success looks like in this role

• High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
• Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
• Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
• Strong operational discipline with minimal escalations due to unresolved baseline issues.
• Proactive collection of customer feedback that leads to actionable internal service improvements.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Support for professional development.

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Department: Customer Support Operations
Reports to: Regional Team Lead

About this role

• The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
• The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
• The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.

Responsibilities

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain strong, trust-based relationships with customers through clear and effective communication.
• Maintain confidentiality and data privacy of customer information at all times.

Experience & Background

• Minimum of 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

Skills & Competencies:

• Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
• Strong problem-solving and issue-resolution abilities.
• Customer-centric mindset with high empathy and emotional intelligence.
• Ability to collaborate effectively with internal cross-functional teams.
• Meticulous attention to detail for tracking, documentation, and data logging.
• Strict adherence to operational procedures, data privacy, and confidentiality guidelines.

What success looks like in this role

• High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
• Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
• Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
• Strong operational discipline with minimal escalations due to unresolved baseline issues.
• Proactive collection of customer feedback that leads to actionable internal service improvements.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Support for professional development.

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About the Role

• The Head of Personal Banking Sales Network is an experienced sales professional who owns the retail sales distribution engine for personal banking.
• This is a network leadership role, not an individual selling role and you will be required to build, motivate and control a large independent contractor field force and the regional management layer above it.
• You will be measured on qualified customer acquisition and product penetration delivered at a defensible cost per unit. 

Duties & Responsibilities

• Own end-to-end performance of the sales team: deliver the acquisition and transaction target through the field sales channel.
• Own agent productivity: acquisitions per active agent per month, share of field agents performing 100% vs target, and time to first sale for new agents.
• Own network health: active agent count, attrition, reactivation and coverage in priority cities
• Design and maintain territory structure, prioritising penetration in priority cities.
• Set recruitment targets for each city/cluster and ensure delivery versus the target.
• Own cost per acquisition through the sales channel, including commission, incentive and field support.
• Design commission and incentive structures that reward activated and transacting customers, not registrations.
• Ensure full compliance with all legal and regulatory requirements.
• Own the field sales performance routines: daily check-ins, weekly regional reviews, monthly business reviews.

Requirements

• 10 - 15 years in field sales leadership, with at least 5 years leading regional sales leaders.
• Direct experience running a distributed agent, agency or independent contractor network of significant scale.
• Proven ownership of a commission or incentive scheme, including designing it and defending its cost.
• Strong command of sales analytics: funnel conversion, productivity distribution, cohort based performance.
• Strong people leadership skills: training, motivating and managing a large field sales team
• Experience operating in financial services, telecoms, FMCG distribution or another high volume regulated or semi regulated industry.
• Willingness to travel across regions regularly.

Preferred Qualifications:

• Experience in banking, payments or lending distribution in Nigeria.
• Experience in building and scaling a field sales team
• Familiarity with sales enablement tooling and CRM based territory management.

About You:

• You’re calm, objective, and grounded, even in high stakes situations.
• You balance empathy with fairness and have strong judgment on what’s “right” versus what’s “easy.”
• You communicate with clarity and confidence, building trust at every level.
• You think systemically and you see patterns behind cases and design solutions that prevent recurrence.
• You value compliance but see your role as enabling business success, not blocking it.

What Success Looks Like

• Delivery against monthly and annual first transaction targets from the sales channel.
• An implemented plan to increase agent output, featuring defined benchmarks and measurable tactical growth drivers.
• Established field sales performance routines, including weekly and monthly reviews, executed against standardized templates with disciplined action tracking.
• Optimized cost per new active customer, trending within the approved thresholds.

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Department: Customer Support Operations
Reports to: Regional Team Lead

About this role

• The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
• The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
• The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.

Responsibilities

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain strong, trust-based relationships with customers through clear and effective communication.
• Maintain confidentiality and data privacy of customer information at all times.

Experience & Background

• Minimum of 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

Skills & Competencies:

• Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
• Strong problem-solving and issue-resolution abilities.
• Customer-centric mindset with high empathy and emotional intelligence.
• Ability to collaborate effectively with internal cross-functional teams.
• Meticulous attention to detail for tracking, documentation, and data logging.
• Strict adherence to operational procedures, data privacy, and confidentiality guidelines.

What success looks like in this role

• High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
• Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
• Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
• Strong operational discipline with minimal escalations due to unresolved baseline issues.
• Proactive collection of customer feedback that leads to actionable internal service improvements.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Support for professional development.