Latest Vacancies at TalentSquare Solutions Limited

Location: Lekki, Lagos

Job Description

• We are seeking a full time Order Processing Specialist to help ensure that orders are processed and delivered without error and our customers are getting the best level of service possible.
• You are motivated by helping other people solve problems. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. If you catch a mistake in your work or someone else's, you're driven to find out not only why it happened, but how you can prevent it from happening again. Above all else, you are extremely detail oriented.
• Double and triple checking to ensure you've addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten.

What you'll do

• Process order information in a timely and accurate manner
• Communicate with customers via email and phone to obtain and verify accurate order confirmations and shipment tracking to ensure on time delivery of all orders
• Identify and escalate issues to team leads
• Work independently and collaborate with other team members to prioritize and complete the workload.

Qualifications

• 1-2 years experience in e-commerce, customer service or retail
• Strong multi-tasking and organizational skills
• Detail-oriented
• Fantastic written and verbal communication ability.

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Location: Lekki, Lagos

Job Description

• We are looking for a Till Operator to manage all transactions with customers accurately and efficiently.
• The till operator's responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions as well as handling order placement from the website (online).

Responsibilities

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges.

Qualifications

• Work experience as a Till Operator or Retail Cashier or in a similar role in sales
• Basic PC knowledge
• Familiarity with electronic equipment, like cash register and POS
• Good math skills
• Strong communication and time management skills
• Customer satisfaction-oriented.

What We Offer

• Entitled to 10 weekdays (Annual leave)
• HMO provision (After probation)
• Opportunities to challenge yourself and career growth in fashion retail industry
• Bonus share (When targets are met)
• Training & self development programmes.

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Location: Lekki, Lagos

Job Description

• We are looking for an experienced and dedicated Store Supervisor to manage our retail store. In this role, your duties will include overseeing employees and finances, and controlling the quality of products and services.
• You may also be required to evaluate the job performance of retail staff.
• To ensure success as a Store Supervisor, you should exhibit demonstrable managerial competency, and excellent communication skills. Store Supervisors are natural leaders with excellent business management skills and a passion for customer service.

Responsibilities

• Overseeing salespeople, cashiers, shelf stockers, and other employees.
• Managing finances and preparing an annual budget.
• Keeping records of expenditure, sales figures, and employee performance.
• Evaluating the supply and availability of stocks, and profit-margins.
• Implementing measures to avoid stock damages, theft, and wastage.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Investigating market trends and offering products that would appeal to customers.
• Addressing customers' requests, comments, and complaints.
• Motivating employees to achieve targets.
• Training new staff members and scheduling shifts.

Qualifications

• HND / Bachelor's Degree in Business Administration, Financial Management, or equivalent qualification preferred.
• Demonstrable experience in a supervisory capacity at a retail store, or similar.
• Extensive experience with preparing budgets, and financial and expense reports.
• In-depth knowledge of fashion products and consumer trends, and marketing strategies.
• Exceptional interpersonal skills in dealing with employees and customers.
• Competency in retail management software.
• Proficiency with spreadsheet and word processing software.
• Excellent written and verbal communication skills.
• Familiarity with applicable labor laws, and retail health and safety standards.

What We Offer

• Entitled to 10 weekdays (Annual leave)
• HMO provision (After probation)
• Opportunities to challenge yourself and career growth in fashion retail industry
• Bonus share (When targets are met)
• Training & self development programmes.