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  • Posted: Mar 23, 2020
    Deadline: Apr 25, 2020
  • Whispering Palms Resort Lagos over the years has grown to be one of the most sought after destinations for vacations, getaways and honeymoons. It is situated in an environment that provides a stunning ambience and surrounded by beautiful green scenery that enhances the aesthetic feel of the resort. It offers top class hospitality, spacious rooms with modern ...
    Read more about this company

    Operations Manager

    Main Duties:

    • To ensure the efficient management of all districts.
    • To ensure that each district contributes the agreed budgeted profits.
    • To provide effective leadership through professional man-management and encouragement of subordinates.
    • To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained.
    • To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being effected.
    • To carry out monthly performance reviews, coach and direct activities to achieve desired performance.
    • To draw up, in conjunction with the Personnel Manager, meaningful succession and career plans for all management staff.
    • To monitor progress of agreed succession and career plans and ensure that these are adhered to.
    • To ensure that district managers are conducting regular performance appraisals and drawing up appropriate action and developmental training plans for their subordinate managers, using job descriptions as a guide.
    • To ensure that the company's objective relating to labour turnover is achieved or bettered.
    • To ensure that subordinates are totally conversant with and practising good industrial relations procedures.
    • To ensure that subordinates are totally conversant with and implementing all company policies and procedures.
    • To review and analyze monthly results, highlight problem areas and take appropriate action to rectify poor performance.
    • To ensure that all financial targets are being achieved, e.g. through purchase discounts, debt collection, etc.
    • To compile and agree meaningful, achievable budgets through accurate research and application of in-depth knowledge of the industry.
    • To make recommendations for salary increases for subordinate staff, basing these recommendations on objective performance reviews and market-related equivalent positions.
    • To stay "close to the customer" and maintain effective communication with him at all times through a planned programme of formal meetings and entertainment.
    • To ensure that complaints or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.
    • To ensure that the company's training objectives are achieved.
    • To attend all company social and promotional functions, maintaining a high profile with current and prospective clients.
    • To be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the company.
    • To attend meetings and training courses as required and continually strive for the improvement of won professional skills.
    • To liaise and work closely with sales executives to ensure that realistic, achievable proposals are submitted.
    • To maintain effective working relationships with line and staff functions to ensure the efficient opening of new contracts.


    • Proficient in English (verbal & written) essential
    • OND/ HND/ diploma in hotel management or equivalent preferred
    • Minimum 3 years experience
    • Proven training skills
    • Experience with Hotel Property Management System, Micros-Fidelio desirable
    • Proactive with a meticulous eye for detail
    • Strong organizational, managerial  and communication skills
    • Able to convey information and ideas clearly
    • Ability to evaluate and select among alternative courses of action quickly and accurately
    • Must be a team leader
    • Work well in stressful, high-pressure situations

    go to method of application »


    Marketing Manager Job Duties:

    • Interviews, hires, and trains marketing staff members
    • Establishes marketing goals based on past performance and market forecasts
    • Oversees current offerings and comes up with initiatives for new products or services
    • Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
    • Works with marketing staff to develop detailed marketing plans for all media channels and sales teams
    • Approves and oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
    • Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
    • Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
    • Works within the department budget to develop cost-effective marketing plans for each product or service
    • Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
    • Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback

    Marketing Manager Skills and Qualifications:

    Bachelor's Degree in Marketing, Business, or a Related Field, Marketing Strategy, Media Channels, Client Relationships, Creativity, Adaptability, Research, Analysis, Writing, Public Speaking, Interpersonal Communication, Leadership, People Management, Detail-Orientated, Budgeting, Organisation, Multi-Tasking

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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