Operations Executive / Manager (Rivers) at CoolFM / Wazobia FM

Role Purpose

• The Operations Executive / Manager ensures smooth end-to-end delivery of commercial transactions — from deal agreement to execution to payment.
• The role supports the Sales Team by coordinating internal processes, documentation, follow-ups, and cross-department communication to prevent revenue loss caused by operational gaps, delays, or errors.
• Primary Outcome: Deals are executed correctly, on time, and paid for — with zero leakage.

Key Responsibilities
Deal Execution Coordination:

• Ensure every closed deal is fully documented and properly handed over for execution.
• Track execution milestones to ensure commitments to clients are met.
• Identify potential delays or risks early and drive real-time resolution.

Cross-Department Alignment:
Serve as the central liaison between:

• Sales
• Operations / Delivery
• Finance / Accounts
• Compliance / Admin

Additional duties:

• Ensure workflows move smoothly from one stage to the next.
• Ensure nothing “falls through the cracks.”

Documentation & Process Control:

• Verify all commercial activities have proper documentation, accurate pricing, and required approvals.
• Ensure compliance with company policies on pricing, discounts, and exceptions.
• Maintain orderly, retrievable project and transaction records.

Financial Closure & Revenue Assurance:

• Track every deal from execution through billing and payment.
• Ensure timely invoicing and follow-up on outstanding receivables.
• Maintain a dashboard of deals in progress, completed, and awaiting financial closure.
• Escalate discrepancies immediately to prevent revenue loss.

Communication & Reporting:

• Provide accurate status updates to Sales Leadership.
• Prepare weekly and monthly reports covering:
  • Deals executed
  • Pending execution tasks
  • Outstanding financial closures
  • Bottlenecks and actions taken

Key Metrics (KPIs)
Area:

• Execution Accuracy
• Deal-to-Invoice Speed
• Revenue Leakage
• Task Resolution Speed
• Communication Clarity

KPI:

• 95%+ deals delivered without error
• Invoicing completed within agreed timelines
• Zero undocumented or unapproved variations
• Issues resolved within 24–48 hours
• Consistent and timely status reporting.

Required Experience & Skills

• 4–7+ years in Sales Operations, Client Service, Account Management, Project Management, Commercial Coordination, or Business Operations.
• Experience in FMCG, Telecoms, Banking, Media, Agencies, Tech, or Corporate Services is an advantage.

Skills:

• Strong coordination and follow-through capability.
• Excellent communication and stakeholder management.
• Highly organized and detail-oriented.
• Strong numerical ability and comfort with trackers, dashboards, and documentation.
• Proactive problem-solver with a bias for action.

Personality:

• Assertive without being aggressive.
• Business-minded and commercially aware.
• Calm under pressure and structured in approach.
• Takes initiative without needing follow-up.

Ideal Candidates Profile:
A strong executor who:

• Understands how commercial deals flow across departments,
• Spots gaps before they become problems, and
• Ensures operations run efficiently and smoothly.
• This role is for someone who delivers — not someone theoretical.