Jobs at Elvaridah

Job Summary

• We are looking for an Operations/Admin Executive (Practice Coordinator) within a healthcare or clinical setting.
• This role involves overseeing various aspects of service delivery, operations, staff management, and strategic planning to ensure the smooth functioning of the organisation.

Key Responsibilities

• Prompt and Efficient Service Delivery: Ensuring that all services provided by the centre are delivered promptly and efficiently to service users.
• Organising and Coordinating Daily Operations: Managing the daily schedule of operations for all programs and services, including coordination of staff and resources.
• Clinical, Evaluation, and Training Consultations: Overseeing the delivery of clinical services, evaluation processes, and training consultations to meet the needs of service users.
• Staff Training and Compliance: Ensuring that all staff members complete required training, such as the Paul Wright training, and remain compliant with organisational policies and procedures.
• Staff Development Programs: Selecting and coordinating training and development programs for staff to enhance job performance and skills.
• Reviewing Therapies and Patient Care: Collaborating with clinical staff to review individual therapies delivered to service users and ensuring quality patient care.
• Strategic Planning and Development: Assisting the Managing Director with strategic planning, budgeting, and personnel management to achieve organisational goals.
• Program Management and Evaluation: Designing, implementing, managing, and evaluating specialised programs to ensure they align with current treatment approaches and meet organisational objectives.
• Emergency Preparedness: Establishing and maintaining a list of emergency staff and ensuring staff availability to handle emergencies resulting from sudden absences.
• Privacy and File Management: Ensuring compliance with privacy laws, maintaining confidentiality of client and business files, and implementing secure and organised file management systems.
• Meetings and Communication: Facilitating regular meetings with clinical and administrative staff, as well as involving client family members when necessary, to ensure effective communication and collaboration.
• Visibility and Marketing: Collaborating with content providers to enhance the organisation's visibility and marketing efforts.

SKILLS AND QUALIFICATIONS

• B.Sc or Masters in any relevant field
• 5 years operations/admin experience in healthcare or clinical field
• 3 years of which must be in management position
• 2 years of which must be in a similar position
• Must have a bit of social media skills
• Good supervisory and management skills
• Strong organisational and coordination Skills
• Excellent time management skills

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Job Overview

• We are seeking a highly organized and proactive Operations Manager to oversee the daily operations of our laundry business.
• The ideal candidate will have strong leadership skills, experience in operations management, and the ability to supervise a team of cleaners while ensuring smooth mobility and logistics for all workers.
• A clear understanding of client needs and expectations is essential to excel in this role.

RESPONSIBILITIES

• Operations Management: Oversee the day-to-day operations of the laundry business, ensuring efficient and effective processes. Implement and maintain standard operating procedures to enhance productivity and service quality.
• Supervision of Cleaners: Manage and supervise a team of cleaners, ensuring they adhere to company standards and deliver high-quality service. Provide training, guidance, and support to the cleaning staff.
• Worker Mobility: Coordinate the mobility of workers to ensure timely pick-up and delivery of laundry items. Manage schedules, transportation logistics, and ensure workers have the necessary resources to perform their duties.
• Client Relations: Maintain a clear understanding of client needs and expectations. Ensure exceptional customer service and satisfaction by addressing client inquiries, concerns, and feedback promptly and professionally.
• Inventory Management: Oversee inventory levels of cleaning supplies, detergents, and other materials. Ensure timely reordering and efficient use of resources.
• Quality Control: Monitor and maintain high standards of cleanliness and quality for all laundry services. Conduct regular inspections and implement corrective actions as needed.
• Health and Safety Compliance: Ensure all operations comply with health and safety regulations. Implement and maintain safety protocols to protect workers and clients.
• Financial Oversight: Assist in budget preparation and cost control measures. Monitor expenses and optimize operations to achieve financial targets.
• Reporting: Prepare and present regular reports on operational performance, including productivity metrics, client satisfaction, and financial outcomes. Provide insights and recommendations for continuous improvement.

Requirements

• Minimum of 4 years Proven experience as an operations manager or in a similar role, preferably in the laundry or cleaning industry.
• A degree in business administration, operations management, or a related field is preferred.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Understanding of laundry operations, cleaning processes, and inventory management.
• Familiarity with health and safety regulations.
• Ability to work flexible hours, including evenings and weekends, as needed.