Jobs at Givanas Cosmetics NIg Ltd

Job Summary

• The Online Sales Officers will conduct Givanas Cosmetics retail activities exclusively online.
• This involves serving customers by providing product and service information,resolve customers’ concerns, and complaints, obtaining feedback, and Ensuring sales are closed at the stipulated time.

Job Description

• Responsible for the smooth running of the online retail store of Givanas Cosmetics.
• Monitor all online orders via social media platforms, email and website
• Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
• Manage the front end of the Givanas Cosmetics website to manage sales.
• Intermittently check all Givanas Cosmetics' social media handles to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaints or clarification of orders made.
• Document customer complaints, resolution, and root causes if possible.
• Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
• Promptly respond to customers’ comments, direct messages, inquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Responsible for the smooth running of the online retail store of Givanas Cosmetics.
• Prepare a report on the effectiveness of marketing communications across all channels.

Requirements

• Candidates should possess a B.Sc or HND certificate in a relevant field
• 3-5 years experience in helpdesk/customer service in the cosmetics industry
• Proven experience as an Online Sales Officer or similar role
• Experience with B2C sales on social media and website
• Working knowledge of customer service principles & practices
• Possess excellent telephone etiquette.
• Ability to always remain professional and courteous with customers.
• Computer literacy is highly required.
• Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
• Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis.

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Job Description

• Managing and directing online sales efforts to meet sales and profit goals.
• Designing and recommending online sales programs and set short and long-term online sales strategies.
• Designing and implementing a strategic sales plan that expands the company’s customer base and ensures a strong online presence
• Present sales, revenue, and expense reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Work independently and take the lead, even when all of the pieces are not in place.
• Monitor all online orders via social media platforms, email, and website
• Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
• Manage the front end of the Givanas Cosmetics website and manage sales.
• Intermittently check all Givanas Cosmetics' social media handles to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaints or clarification of orders made.
• Document customer complaints, resolution, and root causes if possible.
• Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
• Promptly respond to customers’ comments, direct messages, inquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Responsible for the smooth running of the online retail store of Givanas Cosmetics.
• Prepare a report on the effectiveness of marketing communications across all channels.

Requirements

• Minimum of B.Sc. or HND certificate in a relevant field
• 3-5 years experience as an Online Sales Personnel in the cosmetics industry
• Proven experience as an Online Sales Officer or similar role
• Experience with B2C sales on social media and website
• Working knowledge of customer service principles & practices
• Possess excellent telephone etiquette.
• Ability to always remain professional and courteous with customers.
• Computer literacy is highly required.
• Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
• Successful previous experience as an online sales representative or online sales manager, consistently meeting or exceeding targets
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Highly professional and customer‐service oriented
• Must be conversant with what’s happening in the industry.
• Specialist in Microsoft Excel.
• Age:30-35
• Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis..