Online Sales Officer at Givanas Group of Companies

Job Summary

• The Online Sales Officers will conduct Givanas Cosmetics retail activities exclusively online.
• This involves serving customers by providing product and service information,resolve customers’ concerns, and complaints, obtaining feedback, and Ensuring sales are closed at the stipulated time.

Job Description

• Responsible for the smooth running of the online retail store of Givanas Cosmetics.
• Monitor all online orders via social media platforms, email and website
• Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
• Manage the front end of the Givanas Cosmetics website to manage sales.
• Intermittently check all Givanas Cosmetics' social media handles to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaints or clarification of orders made.
• Document customer complaints, resolution, and root causes if possible.
• Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
• Promptly respond to customers’ comments, direct messages, inquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Responsible for the smooth running of the online retail store of Givanas Cosmetics.
• Prepare a report on the effectiveness of marketing communications across all channels.

Requirements

• Candidates should possess a B.Sc or HND certificate in a relevant field
• 3-5 years experience in helpdesk/customer service in the cosmetics industry
• Proven experience as an Online Sales Officer or similar role
• Experience with B2C sales on social media and website
• Working knowledge of customer service principles & practices
• Possess excellent telephone etiquette.
• Ability to always remain professional and courteous with customers.
• Computer literacy is highly required.
• Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
• Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis.