Ongoing Recruitment at Willers Solutions Limited

RESPONSIBILITIES

• Conduct regular maintenance on machinery, systems, and automotive vehicles.
• Meet with clients to better understand their concerns and identify the issue.
• Assemble mechanical components according to specifications.
• Examine machines and oversee diagnostic tests to determine functionality problems.
• Design a plan of action for all maintenance tasks and upgrades.
• Maintain work logs, repairs, and maintenance records.
• Monitor inventory and order new parts when necessary.
• Offer consultation on maintenance and preventative procedures to machine and vehicle users.
• Perform vehicle assessments and alert clients on issues that will prohibit their vehicles from passing inspection.

REQUIREMENTS

• High school diploma or equivalent qualification.
• A minimum of 2 years experience in repairing of automatic, manual and pick ups vehicles
• In-depth knowledge of vehicle diagnostic equipment and mechanical systems.
• Strong attention to detail with an aptitude for problem-solving.
• Excellent communication and customer service skills.

go to method of application »

RESPONSIBILITIES

• Responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. 
• Plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. This is all done within the confines of the company’s goals and vision
• Direct the customer success department and ensure that goals of project delivery, customer engagement and satisfaction as well as referrals are met on time and on target
• Developing and mentoring other team members in Project Management/customer success units
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Manage the relationship with the client and all stakeholder
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Attend conferences and training as required to maintain proficiency
• Develop spreadsheets, diagrams and process maps to document needs
• Direct the customer success department and ensure that goals of project delivery, customer engagement and satisfaction as well as referrals are met on time and on target

REQUIREMENTS

• Bachelor's Degree in appropriate field of study or equivalent work experience 
• 5-8 years of project management and related experience
• Project Management Professional (PMP) / PRINCE II certification is a plus
• Proven ability to solve problems creatively
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline4
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office

go to method of application »

RESPONSIBILITIES

• Direct the customer success department and ensure that goals of customer engagement and satisfaction as well as referrals are met on time and on target
• Support Head of Customer Success/PMO with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention (Renewals), and high levels of customer satisfaction
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvement
• Support Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.
• Direct the customer success department and ensure that goals of customer engagement and satisfaction as well as referrals are met on time and on target
• Support Sales teams with renewals and identifying upselling and cross selling opportunities through data driven insights to drive Customer growth and retention
• Monitor Jira Service desk support and issue requests and ensure issues are resolved within agreed SLAs
• Manage the relationship with the client and all stakeholders
• Maintain existing customer success metrics and data as directed.

REQUIREMENTS

• Bachelor's Degree in appropriate field of study or equivalent work experience 
• 3-5 years of experience in IT marketing, sales, account management, project management or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Project Management Professional (PMP) / PRINCE II certification is a plus
• Proven ability to solve problems creatively
• Strong interpersonal skills and extremely resourceful
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office
• Active team player, self-starter, and multitasker who can quickly adjust priorities