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  • Posted: Jun 5, 2023
    Deadline: Jun 9, 2023
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    Soteria Eye Clinic Limited is a private enterprise registered in Nigeria as a limited liability company to offer high quality, affordable and accessible comprehensive world class eye care services to everyone.

    Our purpose is to create and deliver first class comprehensive eye care services to ALL in order to "Improve Lives through Affordabl...
    Read more about this company

     

    Client Relation Officer

    As a client relations officer, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them, provide excellent customer service and assistance to patients. You will be responsible for calling in customers into the clinic and educating them about our products and service.

    Responsibilities of a Client Relation Officer:

    • Welcome patients and clients into the clinic, getting personal details from them and registering them.
    • Enlighten patient about our free eye check-up and persuade them to come have their eyes checked.
    • Assign new patients to doctors after registration and redirecting them to the procedure room and consulting room.
    • Attain daily client goals established by management team while complying with company and local policies and procedures.
    • Assists patients and customers with filling out necessary forms and registering them on the software.
    • Resolve customer complaints, diffuse unsatisfied patients, and provide solution to remedy situation.
    • Promptly escalate customers complaint to the Branch Manager.
    • Coordinate patient waiting area and ensure they see a doctor on time.
    • Answer the phones promptly according to company guidelines.
    • Up-sell and cross-sell services and products
    • Study competition to find new ways to retain customers
    • Carry out client satisfaction surveys and reviews.
    • Answer, screen and forward incoming phone calls
    • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, questionnaires and brochures)
    • Update calendars and schedule client meetings
    • Perform other clerical receptionist duties such as filing, photocopying and arranging for courier pickups, where necessary.
    • Ensure to send messages to patients to remind them of appointment date.
    • Send report to management daily.
    • Ensure to work with other departments to facilitate smooth running of the clinic.
    • Follow-up on patients who have finished test procedures and ensure they see an optometrist.
    • Perform other duties as assigned.

    go to method of application »

    Billing Officer

    Job Summary

    Maintain billing records in adherence with company policy, typing in billing data into a computer for all services rendered with proper coding, filing claims submissions, allocating collections and filing receipts, calculating closing and balancing on a daily and monthly basis, and basic bookkeeping.

    RESPONSIBILITIES:

    • Process medical bills and send them to insurance providers as required by the end of each month.
    • Check the data input on final bills to ensure accuracy with SEC tariff or the tariff of Corporate/HMOs.
    • Log all incoming payments from insurance providers and patients on ECMS and update internal records to reflect current balances.
    • Attending to HMO patients and general enquiries about HMO’s and ensure that they are eligible to access eye care services.
    • Send E-mails, for eligibility, for P.A codes and for updates from the various HMO’s.
    • Manage account balances to discover outstanding debts or other inconsistencies
    • Send reminders for payments and contact patients when assigned.
    • Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
    • Ensure that all necessary documents are signed and that the patient sees a doctor promptly.
    • Process bills promptly and issue receipt to customers.
    • Send daily and weekly to the finance Manager.
    • Provide information regarding patient's outstanding bill, services & charges on the debtor bin card.
    • Remind patient for payment of bill/ advance.
    • Ensure prompt remittance of cash at the bank daily.
    • Answer questions and handle complaints from customers regarding bills.
    • Perform other duties as assigned.

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment20207@gmail.com using the position as subject of email.

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