Ongoing Recruitment at ICS Outsourcing

Job Summary

• Our client in the FMCG industry is seeking a proactive and customer-focused Customer Service Representative (CSR) to join their team. The ideal candidate will be responsible for managing customer inquiries, resolving complaints efficiently, and ensuring a seamless customer experience.
• The role involves interacting with distributors, retailers, and end consumers while ensuring timely resolution of product-related issues, order inquiries, and service requests.

Key Responsibilities

• Handle customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide accurate information about products, pricing, availability, and order processes.
• Investigate and resolve customer complaints related to product quality, delivery, and orders.
• Escalate complex issues to relevant departments while ensuring proper follow-up and resolution.
• Support customers with order placement, order tracking, and delivery updates.
• Maintain proper records of customer interactions and transactions using CRM systems.
• Collaborate with sales, logistics, and warehouse teams to ensure efficient order fulfillment and customer satisfaction.
• Gather customer feedback and report recurring issues to management to improve products and services.
• Ensure excellent customer experience while maintaining the company’s service standards.

Required Skills & Qualifications

Experience

• Minimum of 2 years experience in Customer Service, preferably within the FMCG industry.

Education

• Bachelor’s degree or equivalent qualification in Business Administration, Marketing, or a related field.

Communication Skills

• Strong verbal and written communication skills with the ability to interact professionally with customers.

Technical Skills

• Familiarity with CRM systems and Microsoft Office tools.

Problem-Solving

• Ability to handle complaints professionally and resolve issues effectively.
• Customer-Centric Mindset
• Demonstrates patience, empathy, and a proactive approach to customer service.

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Job Summary

• Our client, a reputable company in the Feminine Care Products industry, is seeking a detail-oriented and experienced Accountant to manage financial records, ensure regulatory compliance, and support effective financial planning and reporting.
• The ideal candidate will play a key role in maintaining the company’s financial integrity, compliance, and operational efficiency.

Key Responsibilities

• Prepare, maintain, and update accurate financial records and accounts.
• Manage invoicing, payments, receipts, and account reconciliations.
• Prepare monthly, quarterly, and annual financial statements and reports.
• Ensure compliance with statutory, tax, and regulatory requirements.
• Support budgeting, forecasting, and financial planning activities.
• Liaise with auditors, tax consultants, and regulatory authorities as required.
• Ensure proper documentation and audit readiness of financial records.

Qualifications & Requirements

• Minimum of HND/BSc in Accounting, Finance, or a related discipline.
• 3–5 years relevant accounting experience.
• Audit background or prior experience in an audit firm is required.
• Strong analytical, numerical, and problem-solving skills.
• Proficiency in accounting software and Microsoft Excel.
• High level of attention to detail and accuracy.
• Sound understanding of financial reporting standards.
• Knowledge of Nigerian tax laws and regulations is an added advantage.

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Job Summary

• Our client, a reputable company in the Feminine Care Products (FMCG) industry, is seeking a reliable and detail-oriented Store Keeper to manage inventory, ensure proper storage of products, and support efficient warehouse operations.

Key Responsibilities

• Receive, inspect, store, and issue products accurately in line with company procedures.
• Maintain proper inventory records and ensure optimal stock levels at all times.
• Ensure proper storage, handling, and organization of feminine care products to maintain quality standards.
• Conduct regular stock counts and promptly report any discrepancies.
• Coordinate with logistics, production, and sales teams to support smooth operations.
• Ensure cleanliness, safety, and orderliness of the store/warehouse area.

Requirements

• Minimum of OND or SSCE.
• 1–3 years relevant experience in a storekeeping or warehouse role.
• Basic inventory and record-keeping skills.
• Strong attention to detail and accuracy.
• Ability to work with minimal supervision.
• Good organizational skills.
• Physical fitness and ability to handle stock and materials.