Ongoing Recruitment at Domeo Resources International

Main Function    

The Baker at Stanel Group is responsible for preparing, baking, and presenting various baked goods including bread, pastries, cakes, and other related products. The role involves ensuring that products meet the highest quality standards, adhering to food safety regulations, and managing the baking process efficiently.    

Role Responsibilities    

Baking and Production

• Prepare and bake a variety of baked goods, including but not limited to bread, cakes, pastries, and cookies, following established recipes and techniques.
• Monitor and ensure the proper mixing, kneading, and proofing of dough to produce consistently high-quality products.
• Decorate cakes, pastries, and other baked items according to customer orders and bakery standards.
• Operate and maintain baking equipment, including ovens, mixers, and other tools, ensuring they are kept in good working condition.

Quality Control

• Ensure all baked products meet the bakery’s quality standards in terms of taste, appearance, and texture.
• Regularly check ingredients for freshness and quality, and ensure proper storage of raw materials.
• Implement and maintain cleanliness and safety practices in the bakery, including the sanitization of equipment and work areas.

Customer Service

• Engage with customers to take special orders and ensure satisfaction with baked products.
• Provide friendly and knowledgeable service, offering product recommendations and answering any questions about baked goods.
• Assist in packaging and presenting bakery products for sale.

Inventory and Stock Management

• Assist in managing the inventory of ingredients and baked goods.
• Ensure timely ordering of raw materials to meet production demands and minimize waste.
• Maintain accurate records of production, inventory usage, and waste.

Health and Safety Compliance

• Follow all health, safety, and food safety regulations, ensuring that all baking activities are conducted safely and hygienically.
• Adhere to proper food handling procedures and ensure all products are stored and displayed in compliance with safety standards.

Qualifications and Requirements    

Education and Certifications

• Minimum of a Senior Secondary School Certificate (SSCE) or equivalent qualification.
• Professional certification in Baking or Culinary Arts is preferred.

Experience

• At least 1–2 years of experience in a bakery or similar food production environment.
• Experience with baking various types of bread, pastries, cakes, and other baked goods is preferred.
• Knowledge of food safety and hygiene practices is essential.

Skills    

Baking Skills

• Proficient in baking techniques for a variety of baked goods including bread, cakes, pastries, and cookies.
• Knowledge of different baking methods, including proofing, fermenting, and baking temperatures.

Attention to Detail

• Ability to follow recipes and instructions precisely to ensure consistent quality in every batch.
• Strong attention to detail in the decoration and presentation of baked goods.

Time Management

• Ability to manage time effectively, ensuring all baking tasks are completed on schedule and products are delivered fresh.
• Ability to work efficiently during peak hours while maintaining high-quality output.

Customer Service

• Strong communication and interpersonal skills, with a focus on delivering excellent customer service.
• Ability to take custom orders and meet customer specifications.

Physical Stamina

• Ability to work for extended periods in a fast-paced and physically demanding environment.
• Ability to stand for long hours and perform manual tasks such as kneading and lifting heavy bags of flour.

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Main Function    

The Customer Service Associate at Stanel Group is responsible for providing outstanding service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves communicating with customers across multiple channels, offering assistance, and maintaining a high standard of customer satisfaction.    

Role Responsibilities    

Customer Support and Inquiry Handling

• Serve as the first point of contact for customers, handling inquiries via phone, email, live chat, or in-person.
• Provide accurate information about products, services, pricing, policies, and procedures to customers.
• Respond to customer inquiries promptly and professionally, ensuring customer concerns are addressed and resolved in a timely manner.
• Record customer interactions, feedback, and issues in the CRM system to ensure accurate tracking and follow-up.

Issue Resolution and Problem-Solving

• Address and resolve customer complaints, escalating complex issues to the Customer Service Manager when necessary.
• Work with other departments (sales, logistics, etc.) to resolve customer concerns regarding product availability, delivery status, or returns.
• Strive to find solutions that satisfy both the customer and company policies, ensuring a positive outcome.

Product Knowledge and Guidance

• Maintain an in-depth understanding of the company’s products and services to effectively assist customers.
• Provide guidance and recommendations to customers regarding the products or services that best meet their needs.
• Keep up to date with product updates, promotions, and company policies to provide accurate and current information.

Customer Relationship Management

• Build and maintain positive relationships with customers, fostering loyalty and encouraging repeat business.
• Follow up with customers to ensure satisfaction with products or services and to gather feedback on their experience.
• Assist in customer retention efforts by offering incentives, loyalty programs, or solutions to enhance the customer experience.

Administrative and Reporting

• Assist with administrative tasks related to customer orders, returns, and refunds.
• Prepare reports for management on customer feedback, common issues, and service performance metrics.
• Maintain accurate records of customer interactions, transactions, and resolutions to ensure compliance with company standards.

Quality Assurance

• Monitor the quality of customer interactions to ensure high levels of professionalism and adherence to company policies.
• Participate in training and development activities to improve customer service skills and knowledge.

Qualifications and Requirements    

Education and Certifications

• A degree in Business Administration, Communication, hospitality Marketing, or a related field is preferred.

Experience

• At least 1–2 years of experience in a call centre, retail or hospitality outlet.
• Experience handling customer complaints and resolving issues
• Familiarity with customer relationship management (CRM) software and technology

Skills    

Communication Skills

• Strong verbal and written communication skills to effectively engage with customers.
• Ability to explain complex concepts in simple terms to customers of varying technical expertise.
• Active listening skills to understand customer needs and provide the best solutions.

Problem-Solving and Conflict Resolution

• Excellent problem-solving skills to identify issues and develop effective solutions.
• Ability to manage difficult situations with customers in a calm and professional manner.
• Strong decision-making abilities while ensuring company policies are adhered to.

Customer Orientation

• A customer-first mindset with a focus on delivering high-quality service and exceeding customer expectations.
• Patience and empathy to handle a wide range of customer concerns and requests.

Organizational Skills

• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Strong time management skills to handle customer requests and follow-up tasks efficiently..

Teamwork and Collaboration

• Ability to work well in a team environment and collaborate with other departments to meet customer needs.
• Willingness to contribute ideas and feedback to improve the overall customer service process.

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 Reports to: ICT Manager

Main Function    

The IT at Stanel Group is responsible for supporting and maintaining the company’s Information and Communication Technology infrastructure. This includes managing computer systems, network components, and communication devices, ensuring their optimal performance. The role involves troubleshooting technical issues, supporting staff with their ICT needs, and ensuring the security and efficiency of the company’s ICT systems.    

Role Responsibilities    

Hardware and Network Maintenance

• Install, configure, and maintain computer hardware, network equipment, and communication devices (routers, switches, servers).
• Monitor network performance and troubleshoot any connectivity or system issues.
• Ensure that all ICT equipment is functional, performing repairs and upgrades as needed.
• Assist in setting up and configuring new devices, ensuring they meet organizational standards.

Software Support and Installation

• Install and update software applications, ensuring they are compatible with the company’s systems.
• Provide technical support to employees for software-related issues and troubleshoot problems with software applications.
• Ensure all systems have up-to-date software patches and anti-virus protection.

ICT Security and Data Protection

• Implement and manage security measures to safeguard the company\'s ICT systems against unauthorized access, cyber threats, and malware.
• Ensure regular data backups are performed and systems are recoverable in case of failure.
• Assist in the development and enforcement of the company’s ICT security policies and protocols.

User Support and Training

• Provide ongoing support to staff with ICT-related issues, including hardware, software, and network-related problems.
• Assist employees with the setup and configuration of workstations, printers, and other ICT-related devices.
• Provide training to staff on best practices for using ICT systems and software efficiently and securely.

Documentation and Reporting

• Maintain accurate records of ICT equipment, software licenses, and inventory.
• Document and report any technical issues, resolutions, and improvements made to systems.
• Provide management with regular reports on system performance, security incidents, and troubleshooting efforts.

System Monitoring and Performance

• Regularly monitor system performance to ensure all ICT infrastructure is functioning smoothly.
• Identify and resolve potential issues before they affect business operations.
• Conduct routine checks on systems, including servers, networking devices, and security equipment.

Qualifications and Requirements    

Education and Certifications

• A degree in Information and Communication Technology, Computer Science, or a related field is required.

Experience

• At least 1–2 years of experience in an ICT support or technical role.
• Familiarity with networking technologies, operating systems, and communication systems is essential.
• Experience in troubleshooting and maintaining hardware and software systems.

Skills    

Technical Skills

• Proficiency in troubleshooting and maintaining ICT hardware, networking equipment, and software systems.
• Understanding of network administration, IP configuration, and internet protocols.
• Knowledge of ICT security protocols, including firewall management and data protection practices.

Problem-Solving and Decision Making

• Strong analytical and problem-solving skills to identify issues and implement solutions.
• Ability to work under pressure and resolve ICT issues quickly.

Communication Skills

• Excellent verbal and written communication skills for providing user support and technical reporting.
• Ability to communicate complex technical issues to non-technical staff in an easy-to-understand manner.

Organizational Skills

• Ability to prioritize tasks and manage time effectively.
• Strong attention to detail in managing system configurations, backups, and security procedures.

Teamwork and Collaboration

• Ability to work independently and as part of a team to achieve ICT goals.
• Willingness to collaborate with colleagues to enhance ICT systems and improve organizational efficiency.