Ongoing Recruitment at COOPI - Cooperazione Internazionale

Scope of the Vacancy

The Psychosocial Counselor will identify psychosocial support needs for the benefit of children victims of armed conflict and other situations of violence in target LGAs of Sokoto state. He will create and develop adapted PSS and Child Protection activities in line with the priorities determined by COOPI. He will ensure performance tools are available for local staff, in order to guarantee smooth implementation of the programs, while taking into consideration the local cultural context. He will be responsible for the implementation, monitoring and follow-up of the PSS and Child Protection activities.

 Main Duties / Responsibilities

Under the direct supervision of the Protection officer/Protection Coordinator, he/she:

• Evaluates the risk factors and identifies those in need of long- term PSS support (communities, vulnerable children and their families)
• Put in place assistance programs, taking into consideration the concerns and coping mechanisms of the victims
• Providing technical guidance and support, ensuring best practices on advanced PSS to PSS Support Animators
• Implement and ensure, often in partnership with local stakeholders (NGOs, National Society), proper follow-up of the PSS and Child Protection activities for the benefit of the children and their family’s victims of armed conflict or other situations of violence
• Be attentive to mental health and psychosocial support needs in the community and support community initiatives promoting family and community support
• Provide technical advice, counseling, PSS and Child Protection trainings to primary teachers within the education activities according to the project
• Reinforcing and developing local networks (school community committees) and their PSS capacities
• Evaluate continually the patterns of violence, the victims’ situation and the PSS activities.
• Support Case worker supervisors and PM Collects the information needed to identify, registers, analyzes the needs of any child at risk, including UASC;
• Contributes in the success of the trainings for community leaders, also by accompanying them directly on the field;
• Joins actively meetings and trainings to raise gaps and recommendations based on the daily work on the field;
• Supports the data-entry activities providing the proper information about each child at risk from the caseload;
• Communicates regularly with the PM and Case Worker Supervisor for updates on achievements and challenges and any changes in the community’s social context and security status;
• Adopts standard operating procedure (SOPs) for the Child Protection and case management system and data management protocols;
• Carry out a complete psychosocial assessment of the mental health beneficiary, highlighting their needs and resources, and directing them to the necessary care or support services
• Appropriately fill out the assessment and psychosocial monitoring sheets for beneficiaries, list in a weekly report the various activities conducted in the field and archive the data in the register provided for this purpose
• Performs any other necessary action related to the position to achieve the objectives of the project and of COOPI in Nigeria if requested by the Team Leader
• Upholds COOPI’s mission and Charter of Values;
• Follows and enforces all COOPI codes of conduct and policies (globally and in-country);
• Participate in the field work of the nutrition survey (impact assessment)
• Perform any other action related with the position needed to achieve the objectives of the projects and of COOPI Nigeria if requested by his/her supervisor.

Requirements:

• Medical Doctor or Nurse with strong background in PSS or Psychologist, Advanced university degree in Clinical Psychology (MSc / ClinPsyD) or Psychiatrist
• Experience in mhGAP training, Protection training (SGBV and Child
• Protection) and training in Case Management as a modality of intervention
• At least two years of professional experience in the support of vulnerable people or in the humanitarian field, preferably in the field of PSS.
• Experience with an NGO
• Experience in Project Management
• Good communicator, strong listening capacity, open minded, proactive and creative
• Respectful and inclusive of individual and cultural differences
• Significant experience involving work engaging people in and from community settings
• Knowledge of the local language (Hausa )

Preferred:

• Good knowledge of the intervention area/s and local context

go to method of application »

General Objective

• The accountability officer will work under the direct supervision of the MEAL Manager and BHA Program Manager , with travel to field offices as needed.  
• The accountability officer will be responsible for ensuring the complaints handling mechanism is in place across COOPI projects in Sokoto.
• S/he will be responsible to fulfil requirements under the Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries' participation, complaints and response mechanism and accountability in monitoring, evaluation, accountability and learning. 
• S/he will ensure clear and transparent rules for raising and processing complaints are established and that complaints are recorded and addressed by relevant parts of COOPI within a reasonable timeframe and will utilize the information received through the feedback channel to produce periodic reports and analysis that can strengthen programming and increase overall organizational accountability

Main Responsibilities and Tasks

Duties and Responsibilities:

Under the direct supervision of the MEAL Manager, the Accountability Officer will perform the underlisted tasks:

• Project Cycle Management: Provide technical assistance to ensure that the COOPI accountability framework is integrated throughout the project cycle (design, implementation and monitoring and evaluation) across all projects
• HR: S/he will build capacity of implementing project teams to mainstream and develop accountability practices and mechanisms into programming
• Logistics and Admin: Lead the logistic and administrative duties related to managing a complaints and feedback mechanism.

Specific Objectives and Linked Activities:

• Establish a complaints and feedback mechanism (CFM) in each project location on the highest levels of integrity which beneficiaries will trust and ensures that they can make confidential complaints and be confident of the response processes.
• Monitor complaints received and response (follow-up) processes through developing and maintaining a tracking mechanism.
• Ensure that feedback is routinely recorded, reviewed and responded timely in line with feedback mechanism guidelines.
• Be the first point of contact for beneficiary, staff and stakeholder complaints.
• Maintain and update the CFM database; and provide timely update to project staff based on the nature of feedback. 
• Analyze patterns and trends in complaints to help improve programming. 
• Generate periodic reports and share with  MEAL officer, MEAL Manager and Program Manager.
• Conduct periodic field visit to ensure that accountability systems are in place and the necessary support is provided as needed.
• Review accountability systems periodically and update any changes if deemed necessary in consultation with the MEAL Manager.
• Participate in internal and external meetings related to humanitarian accountability.
• Ensures gender is mainstreamed in various stakeholder meetings and capacity building.
• Collects and documents success stories and photographs for reports;
• Upholds COOPI’s mission and Charter of Values;
•  Follows and enforces all COOPI codes of conduct and policies (globally and in-country); Protection, gender and AAP are to be integrated into the partner monthly narrative report. Additional reports to be shared include: safety audits, protection monitoring scorecards, protection risk assessments and outcome of consultation with PMCs and the affected population on the impact of food assistance.
• Performs any other duties as requested by the supervisor.

Capitalization and Capacity Strengthening.

• Lead in developing a responsive, functional and appropriate feed backing mechanism which can improve current project implementation and guide future programming.
• Provide support to programme managers in reviewing information across projects, to ensure that feedback and complaints are taken into account in programme management decisions.
• Identify and formulate accountability findings, lessons learned and recommendations to be integrated into planning and reporting efforts of COOPI project activities.
• Build the capacity of all staff on Protection and AAP-related issues, in order to enhance internal knowledge and expertise and provide qualitative delivery of activities with high protection standards and enhance protection and AAP sensitive approach within the targeted communities.
• Translate protection mainstreaming into concrete, practical actions (awareness-raising, training and on the job mentoring) of colleagues.
• Support to implement good practice in data protection and privacy;
• Support awareness-raising of the staff and the affected population on the prevention of sexual exploitation and abuse

Communication

• Inform communities regarding their right to be consulted, make complaints and provide feedback to COOPI Program on its activities.
• Communicate and disseminate complaints handling procedures, policies and tools to beneficiaries, project staff and other stakeholders.

Networking and partnerships:

• Establish and maintain collaborative relations with relevant donors, partners, project stakeholders and other organizations
• Ensure that main protection concerns are brought to relevant stakeholders to advocate for the respect of human rights and minimum protection standards.

Requirement

• Education degree: Bachelor's Degree preferably in Statistics, Information Management, Management, Social Sciences or related fields.
• Work experience: minimum of two (3) years’ experience working with INGO, NGOs or Government Agencies in Planning, Monitoring and Evaluation and implementation of Accountability Programming in Humanitarian or Development Programs.
• Knowledge and skills: strong analytical and critical thinking skills and ability to work in a diverse team and manage complex and sensitive organizational relationships.
• Computer skills: competence in using information technology including experience with word processing, spreadsheets, and database software. 
• Experience using SPSS, STATA, or Power-BI info is desirable.
• Language skills: Fluent in English and Hausa is mandatory (Speaking/Reading/Writing); 

Others: 

• Ability to receive and handle confidential and sensitive information. 
• Proven interest and commitment to humanitarian and development principles and a demonstrable understanding of conflict/post-conflict development contexts.
• Strong motivation to help people in need.
• transversal skills:
• Well, organized and attentive to detail.
• Reliable and rigorous.
• Ability to analyze and suggest an improvement.
• Autonomy, neutrality, hard work.
• Able to manage stress and pressure.