Latest Jobs at Lily Hospitals Limited

Job Summary

The Anaesthetic Nurse is responsible for assessing, developing, implementing and evaluating programmes of care for patients undergoing surgical procedures. The job holder provides high quality clinical assistance to the Anesthetist during surgical procedures and also provides clinical supervision on a day to day basis to junior nursing staff in the unit.

 Key Result Areas (KRA)

The key result areas of this role are:

Medical Functions

• Assess, develop, implement and evaluate programmes of care for patients.
• Ensure that the anaesthetic room is prepared in accordance with the individual needs of the patient and anaesthetist in terms of drug preparation/administration, IV cannulation, IV fluids and preparation and insertion of invasive monitoring as required.
• Perform arterial blood gas sampling, recognize and interpret findings and report the findings to the anaesthetist.
• Assist the Anaesthetist during pre- and intra-operative period initiating care and clinical inter   ventions according to patient's condition and in accordance with Health regulations.
• Evaluate patients' post-surgical or post-anesthesia responses, taking appropriate corrective actions or requesting consultation if complications occur.
• Perform pre-anesthetic screenings, including physical evaluations and patient interviews, and document results.
• Discharge patients from post-anesthesia care.

Managerial Functions

• Ensure adequate stock levels are maintained in the anaesthetic rooms at all times and that non-stock requisition orders are dealt with appropriately.
• Provide a commitment to expanding existing skills, assisting in the planning and implementation of the Anaesthetic and peri-operative assessment nursing role.
• Ensure adequate stock levels are maintained in the anaesthetic rooms at all times and that non-stock requisition orders are dealt with appropriately.
• Develop good interpersonal relationships with nursing staff through effective communication and sound management systems.
• Ensure that the optimum use of manpower resources is achieved through careful planning and monitoring of off-duty scheduling.
• Provide direction to all staff within the department on proper handling of materials, apparatus, tools for the patient.
• Participate in training programs to achieve personal development and specialization.
• Monitor new staff and learners, and also participates in staff development and performance reviews.
• Identify the educational needs of staff, develop programmes to meet these needs and help staff towards their professional development.

Patient Care

•     Conduct pre- and post-operative education by providing verbal instructions to patient's family or guardian during pre-operative period about the surgical experience.
•     Serve as the communication liaison to family and members of the operating team.
•     Teach patients and their family members or guardians on how to manage their post-treatment home care needs, self-administration of medication and rehabilitation.
•     Interact with patients, families and visitors in a mature , courteous and responsible manner to ensure a positive and professional hospital environment.

Maintenance

• Operate clinical equipment according to equipment procedures including safety and quality control checks.
• Ensure the safe operation  of equipments and machinery and follow procedures for reporting and correcting an unsafe situation.

Health and Safety

• Carry out duties and responsibilities in compliance with Lily hospitals' health and safety policy and statutory regulations.
• Ensure a clean, comfortable and safe environment for patients, clients and members of staff.

The Person

• Minimum academic qualification of a Diploma in Nursing Anaesthesia
• 1 to 3 years relevant work experience in the health sector.
• Registration with the National Association of Nurses and Midwifery of Nigeria and must be licensed to practice.
• Knowledge of the Microsoft office package.
• Outstanding communication (oral and written), interpersonal and people management skills.
• Possess high degree of accuracy and attention to details.
• Knowledge of Nurse Practice Act.
• Knowledge of safety and injection control practices.

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Job Summary

The Quality Assurance Officer is responsible for ensuring the implementation and sustenance of Quality and Risk Management Policies and SOPs in line with ISO and COHSASA criteria.  The officer shall assist all Heads of departments with the interpretation of Quality Assurance and Improvement Projects and provide guidance concerning quality assurance systems and their implementation in line with business strategy and international best practice in the Health industry.

Key Result Areas (KRA)
The key result areas of this role are:

• Submit monthly QA report of activities
• Internal Customer service evaluation report monthly and quarterly.
• Submit Net Promoters Score on quarterly basis
• Analyze incidents and complaints data on a quarterly basis.
• Process spot check report monthly
• Monitoring report on all outsourced services monthly.
• Develop policies, processes and procedures in line with ISO and COHSASA requirements.
• Assist in the installation and maintenance of relevant standards, ISO 27001:2013, COSO 2013, and Kaizen.
• Monitor and report compliance to the requirements of ISO 9001 standard.
• Monitor and track a quarterly departmental QIP with reports.
• Perform three times yearly company-wide Quality audits.
• Perform risk assessment and effectiveness of risk controls monthly

Documentation

• Ensure that hardcopy documents within the departments are adequately shelved and scanned and archived on a monthly basis.
• Work with process owners to improve on their document management and control practices.
• Maintain a list of ISO champions within the departments to help ISO process.

Internal Process Audit

• Perform audit/spot checks from both clinical and non-clinical processes within the hospital.
• Monitor and report compliance to the requirements of ISO 9001 and other relevant standard.
• Carry out unscheduled spot checks on all outsourced activities and submit report on monthly basis.
• Monthly identification of risk areas from process audit for improvement.
• Periodic testing of process controls and reporting to ensure that risk is reduced tolerable levels.

  Process Improvement

• Assist in awareness creation and implementation of COSO and kaizen projects across the hospitals.
• Assist in identifying sources of financial loss and improvement measures to the Quality Assurance lead on a weekly basis.
• Assist in implementing COSO and kaizen systems in the hospital.

Customer Satisfaction

• Evaluate Internal Process quality by administering Internal customer satisfaction survey on a monthly basis collate and analyze using SPSS and submit report on a monthly and quarterly basis.
• Handle, review and resolve patients and internal customer’ complaints, compliment and enquiries and analyze the outcome on a weekly basis.

Risk Management

• Work with process owners on risk identification and ensure periodic update of the hospital wide risk register.
• Monitor the effectiveness of actions to address risk and opportunities and report on a monthly and quarterly basis.
• Investigate incidents and customer complaints within the hospitals, and report on a daily, weekly and monthly basis.
• Perform audit for LFI in all departments.

Training and Development

• Conduct QA related training for staff in line with the hospital training calendar.
• Assist in coordinating all process improvement trainings and training report submitted within 48 hours.
• Perform other duties as may be assigned by the Quality Assurance Lead.

The Person

• Minimum academic qualification of a Bachelor’s degree (B.Sc.) in any relevant Science degree.
• 3 to 5 years relevant work experience preferably in the Health or Service sector.
• Job holder is required to be a certified holder of relevant industry ISO Standards.
• Knowledge of ISO and COHSASA standards installation and implementation.
• Full working Knowledge of the Microsoft office package is required
• Exceptional oral, written and presentation skills with good interpersonal relationship

Salary in line with Industry