Jobs at Alfred & Victoria Associates

Job Objective

• To provide first and second level support on all Company’s products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Escalate problems to third-level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform documented network configuration procedures.
• Proactively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to officer on duty.
• Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
• Provide scheduled and on‐demand traffic analysis reports.
• Maintains inventory of equipment acquisitions, installations, designs, and modifications.
• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
• Optimizes Company’s network performance and clients service delivery meeting.
• QOC metrics per client SLA’s.
• Employees will be required to follow any other job‐related instructions to perform.

Academic Qualification

• BSc / HND in Computer Science / Engineering or other related course

Experience:

• 2+ years’ experience as a network engineer preferably in an ISP/Telco environment.

Key Skills & Competencies:

• Self‐motivated and capable of working in a cross‐functional team.
• Clear written and verbal communication skills, good telephone manners.
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience in network management.
• Good knowledge of networking equipment administration.
• Cisco CCNA/CCNP certification.
• Confident in MS Office applications (particularly Excel).
• Able to work on a 24/7 shift Rotation and available for weekend/public holiday
• Ability to efficiently and effectively perform the technical requirements
• Solid troubleshooting, problem-solving, and analytical skills
• Ability to prioritize effectively and work with a sense of urgency.

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Job Purpose

• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. The goal is to meet and surpass the company’s expectations to drive rapid and sustainable growth.

Key Accountabilities

• Effectively manage relationships with existing customers
• Develop relationship with prospective clients and maintain existing customer base Identify and secure business opportunities for the organization
• Collaborate with GM Sales to secure, retain and grow accounts through understanding clients’ needs
• Meet monthly, quarterly and annual targets through effective competitors research and business environment analysis
• Prepare/submit weekly report on sales and competition activities Organize and execute trade visits/calls
• Make sales presentations and customer analysis reporting
• Ensure proper and up-to-date record keeping of customer database Generate Proforma Invoices and customer follow-up
• Follow-up with on-line lead generation
• Establish customers’ needs and sell allocated products accordingly Generate business leads and follow up on sales opportunities
• Organize meetings with prospective clients and make product demonstrations
• Adhere strictly to the company’s compliance policies and standard business relationship ethics

HSE Risk Management:

• Ensure effective implementation of practices, procedures of rules and regulations are adhered to.
• ·Ensure good housekeeping and compliance to policies & laws are followed.

Education / Professional Qualification

• HND / B.Sc. in Science / Art / Engineering.
• Relevant professional qualifications would be an added advantage.

Experience:

• Minimum of 5 years hands-on experience

Key Performance Areas:

• Financial: Generating revenue and profit for the sales department
• Internal Process: Ensure customers receive the best after-sales service.
• Customer: Customer lifetime value.

Learning & Growth:

• Competency Development
• Workshop and Training
• Knowledge Sharing

Key Skills & Competencies Requirements
Functional / Technical:

• Sales and Negotiation Skills
• Presentation skills
• Good knowledge of MS Office Packages (Word, Excel & PP) · Knowledge of industry best practices and procedures.
• Knowledge of Occupational Health and Safety Practice

Behavioural:

• Analytic skills
• Communication skills
• Great Interpersonal skills
• Good working ethics