Job Opportunities at ENGIE Energy Access (EEA)

Job Overview

• The Project Engineer will work closely with the Technical and Operations Manager, play a support role in engineering project development for mini-grids while taking the lead in developing and deploying projects for high end commercial customers.

Key Responsibilities, Deliverables and Activities

• Participate in carrying out mini-grid feasibility studies: choice and sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and systems hybrids, etc.   
• Maintain project schedule by monitoring project progress (Cost, Quality, Deadlines) with EPC contractors, coordinating various project activities and resolving problems on site.  
• Controls project plan by reviewing design, specifications, implementation plan, scheduling changes, and recommending actions.  
• Closely monitor contractor activities and progress on site and report same accurately. 
• Follow quotes and invoicing in connection with projects  
• Follow up on procurements and ensure the supply and timely delivery of materials to site  
• Provide daily report on contractor site activities and quickly escalate any challenges faced on site to the Technical and Operations Manager. 
• Take the lead in carrying out energy audits, sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and system hybrids for high end commercial customers. 
• Perform site acceptance tests and checks at the end of the construction works to ensure full coverage of the scope of works by the EPC contractors 
• Follow up on commissioning of the mini-grids after construction and prepare the documentations for handover  

Required Skills & Experience

• Bachelor's Degree in Electrical Engineering or a similar course
• Minimum of 3 years of experience working on solar PV projects is required. 
• Excellent command in Microsoft Excel, Word, Homer and AutoCAD are required. Experience with Microsoft project is desirable.
• Proficiency in any PV design software such as Helioscope, PVSyst, Homer etc is a great advantage.  
• Robust experience with off-grid systems and power electronics like Victron, SMA 
• Experience managing the construction of multiple sites simultaneously  
• Be passionate about innovation and technology  
• Have advanced skills in quantitative analysis  
• Be methodical and have an eye for detail  
• Be able to meet deadlines, get organized and carry out several tasks in parallel  
• Be able to work with minimal supervision and demonstrate a great sense of initiative and sense of priorities  
• Have excellent written and oral communication skills in English  
• Commit to upholding high standards of integrity, professionalism and confidentiality  
• Demonstrate humility, honesty and flexibility  
• Ability and proven experience to think creatively, team player and interpersonal skills 
• Ability to meet deadlines and time management skills in construction environment 
• Ability to produce timely and concise reports 
• Willingness to travel and work on site for a long duration of time.

go to method of application »

Job Objective

• ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative must be fluent in Igbo, critical thinker, attentive to details and an excellent communicator.
• This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables and Activities
Key Responsibilities:

• Ensure an excellent experience to all customers with each interaction
• Give customers information about products and services
• Cross-sell Fenix products to customers where possible

Deliverables and Activities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c. 
• Follow-up with customers who have delayed payments 
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to engage customers
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Read from scripts
• Resolve customer complaints via phone, email, mail or social media
• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
• 0-1 year of experience
• Excellent Written and Verbal Communication Skills
• Microsoft Excel skills
• Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages.
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas