Network Techincal Support Engineer at Swift Networks

• The job holder must have a Bachelor’s Degree 2nd Class Honours (Upper division) in an engineering discipline or any other computer-related field. Telecoms experience will be an added advantage.

Job Duties & Responsibilities:

• Responsible for ensuring uptime at assigned POPs and also managing and ensuring that proactive testing, fault diagnostics and resolution are carried out
• Monitor network performance locally and over the air interface
• Provide specialist technical support to all other departments in the organisation regarding network and radio-related problems
• Co-ordinate and perform maintenance of cell sites strictly managed by Swift Networks and to liaise with the vendor on the maintenance of cell sites not directly managed by Swift Networks
• Responsible for the configuration and bench testing of new products and giving ATP (Authority To Proceed) concerning those products
• Technical point man between Swift & vendors regarding radio and microwave equipment-related RMA issues.
• Carry out other duties as may be assigned by the Head of Department.
• Reporting to the Customer Support Manager.

Knowledge, Skills and Competencies

• Cisco Certification Program - available at entry (CCENT), associate (CCNA), professional (CCNP).
• CompTIA Certifications - including CompTIA A+ and CompTIA Network+.
• Microsoft Certifications - including Microsoft Certified Solutions Associate (MCSA) and the higher-level Microsoft Certified Solutions Expert (MCSE).
• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.
• Proven experience in Cambium, WIMAX / LTE Radio Frequency planning, base station installation, commissioning, troubleshooting and maintenance
• Access Network performance measurement and optimisation
• Proven experience in microwave transmission link planning, installation, commissioning, maintenance and troubleshooting; multiple vendor experience will be an advantage
• Proven knowledge of IP networks, Linux and open source tools would be an added advantage.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Strong interpersonal, written, and oral communication skills. 
• Able to conduct research into networking issues and products as required. 
• Ability to present ideas in user-friendly language. 
• Highly self-motivated and directed, with keen attention to detail.

Requirements:

• Ability to maintain effective working relationships with management, other employees and vendors.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of complex instructions furnished in written, oral, diagram or schedule form.
• Demonstrated experience with business productivity applications.
• Demonstrated experience with data and telecommunications equipment.
• Demonstrated customer service focus.
• Proficient oral and written communication skills.
• Must be emotionally and medically able to perform essential job responsibilities.
• Must be free from active or infectious diseases.
• Able to work on time-driven deadlines in a high-pressure  environment.
• Works under general supervision.
• Creative solutions focus on problem-solving.
• Uses good judgment and available information to resolve issues.
• Able to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas and improve processes.
• This position requires the maintenance of CISCO products and strong knowledge of TCP/IP, network monitoring, and trending tools.
• Experience with WAN/LAN technologies and protocols, OSPF, RIP, BGP, HSRP, VPN, Switching, Trunking. VLAN, NAT, PAT, ACL, SNMP, T1, T3, DSL, ISDN, dial backups, leased lines and structured cabling.

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Position Summary

• The Field Support Network Engineer is a criticaclient-facing role responsible for the installation, configuration, troubleshooting, and maintenance of our clients' network infrastructure. This individuawilserve as the primary technicaresource on-site, ensuring network performance and security meet our high standards. The ideacandidate is a hands-on problem-solver with deep technicaknowledge, excellent customer service skills, and the ability to work independently in dynamic environments.

Key Responsibilities

Network Implementation & Installation 

• Perform on-site installation, configuration, and testing of network hardware, including routers, switches, firewalls, wireless access points, and controllers.
• Run, terminate, and test copper and fiber optic cabling (Cat5e/6/6a, Single/Multi-mode Fiber).
• Implement and validate network designs and diagrams provided by senior architects.
• Rack, stack, and cable equipment in data centers and wiring closets.
• Assist with circuit turn-ups and provisioning (e.g., MPLS, DIA, Broadband).

Troubleshooting & Support 

• Provide advanced Tier 2/3 technicasupport and problem resolution for network-related issues, responding to service tickets in a timely manner.
• Conduct root cause analysis for network incidents and implement permanent corrective actions.
• Utilize diagnostic tools (e.g., ping, traceroute, Wi-Fi analyzers, packet captures via Wireshark) to diagnose and resolve complex network problems.
• Perform scheduled network health checks and proactive maintenance.
• Collaborate with the NOC (Network Operations Center) and remote support teams to resolve issues efficiently.

Documentation & Client Management

• Create and maintain detailed, accurate network documentation, including:
• Network diagrams and topology maps
• Equipment inventories and asset records
• Configuration details and change records
• Client site reports and post-visit documentation
• Serve as the primary technicapoint of contact for clients on-site, managing expectations and communicating clearly regarding project status and issue resolution.
• Provide training and knowledge transfer to client staff and junior engineers as needed.

Required Qualifications & Skills

• The job holder must have a Bachelor’s Degree 2nd Class Honors (Upper division) in Computer Science, Information Technology, or a related field, or equivalent practicaexperience.
• Experience: 3+ years of hands-on experience in a field-based network support or implementation role.

TechnicaProficiency:

• Essential: Strong practicaknowledge of TCP/IP, VLANs, DHCP, DNS, and subnetting.
• Essential: Proven experience with configuring and troubleshooting Cisco/Meraki, HPE/Aruba, or similar enterprise-grade switching and routing platforms.
• Essential: Experience with firewalconfiguration and administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
• Essential: E
• Experience with WAN/LAN technologies and protocols, OSPF, RIP, BGP, HSRP, VPN, Switching, Trunking. VLAN, NAT, PAT, ACL, SNMP, T1, T3, DSL, ISDN, diabackups, leased lines and structured cabling.
• Strong understanding of network security principles.
• Familiarity with fiber optic and copper cabling standards and best practices.
• Certifications (Highly Desired): CCNA (Cisco Certified Network Associate) is strongly preferred. Equivalent or higher certifications (e.g., Network+, JNCIA, PCNSA) wilbe considered.

Soft Skills:

• Exceptionacustomer service and professionaclient-facing skills.
• Outstanding problem-solving and analyticaabilities.
• Strong verbaand written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Self-motivated and able to work with minimasupervision.