Field Support Engineer at Swift Networks

• The job holder must have a Bachelor’s Degree 2nd Class Honours (Upper division) in an engineering discipline or any other computer-related field. Telecoms experience will be an added advantage.

Job Duties & Responsibilities:

• Responsible for ensuring uptime at assigned POPs and also managing and ensuring that proactive testing, fault diagnostics and resolution are carried out
• Monitor network performance locally and over the air interface
• Provide specialist technical support to all other departments in the organisation regarding network and radio-related problems
• Co-ordinate and perform maintenance of cell sites strictly managed by Swift Networks and to liaise with the vendor on the maintenance of cell sites not directly managed by Swift Networks
• Responsible for the configuration and bench testing of new products and giving ATP (Authority To Proceed) concerning those products
• Technical point man between Swift & vendors regarding radio and microwave equipment-related RMA issues.
• Carry out other duties as may be assigned by the Head of Department.
• Reporting to the Customer Support Manager.

Knowledge, Skills and Competencies

• Cisco Certification Program - available at entry (CCENT), associate (CCNA), professional (CCNP).
• CompTIA Certifications - including CompTIA A+ and CompTIA Network+.
• Microsoft Certifications - including Microsoft Certified Solutions Associate (MCSA) and the higher-level Microsoft Certified Solutions Expert (MCSE).
• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.
• Proven experience in Cambium, WIMAX / LTE Radio Frequency planning, base station installation, commissioning, troubleshooting and maintenance
• Access Network performance measurement and optimisation
• Proven experience in microwave transmission link planning, installation, commissioning, maintenance and troubleshooting; multiple vendor experience will be an advantage
• Proven knowledge of IP networks, Linux and open source tools would be an added advantage.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Strong interpersonal, written, and oral communication skills. 
• Able to conduct research into networking issues and products as required. 
• Ability to present ideas in user-friendly language. 
• Highly self-motivated and directed, with keen attention to detail.

Requirements:

• Ability to maintain effective working relationships with management, other employees and vendors.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of complex instructions furnished in written, oral, diagram or schedule form.
• Demonstrated experience with business productivity applications.
• Demonstrated experience with data and telecommunications equipment.
• Demonstrated customer service focus.
• Proficient oral and written communication skills.
• Must be emotionally and medically able to perform essential job responsibilities.
• Must be free from active or infectious diseases.
• Able to work on time-driven deadlines in a high-pressure  environment.
• Works under general supervision.
• Creative solutions focus on problem-solving.
• Uses good judgment and available information to resolve issues.
• Able to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas and improve processes.
• This position requires the maintenance of CISCO products and strong knowledge of TCP/IP, network monitoring, and trending tools.
• Experience with WAN/LAN technologies and protocols, OSPF, RIP, BGP, HSRP, VPN, Switching, Trunking. VLAN, NAT, PAT, ACL, SNMP, T1, T3, DSL, ISDN, dial backups, leased lines and structured cabling.