Mobile Phone Engineer (Ibadan and Lagos) at Best Service Raya

Key Responsibilities

• Diagnose and troubleshoot hardware and software issues on mobile devices. 
• Perform repair and replacement of components such as screens, batteries, charging ports, cameras, and motherboards. 
• Conduct software updates, flashing, and device testing after repair. 
• Ensure all repairs meet company quality standards and turnaround time (TAT). 
• Maintain accurate repair records and service reports. 
• Support customers with technical explanations and aftersales service. 
• Follow ESD, safety, and manufacturer repair guidelines.  
• Coordinate with spare parts and customer service teams for smooth operations. 

Engineer Requirements

• Experience in smartphone repair and troubleshooting. 
• Knowledge of Android and iOS devices. 
• Ability to use repair tools and diagnostic equipment. 
• Good communication and problem-solving skills. 
• Ability to work under pressure and achieve SLA targets.  
• Technical certification is an advantage.