Jobs at Alpha Mead Group

Key Responsibilities

• Transcribe and type medical reports, clinical notes, discharge summaries, and other healthcare documents from audio recordings or handwritten notes.
• Ensure accuracy and completeness of medical documents by cross-referencing information with physicians and healthcare professionals.
• Maintain electronic and paper records following hospital/clinic policies and regulatory standards.
• Review and proofread medical reports for spelling, grammar, and formatting errors.
• Work efficiently with Electronic Medical Records (EMR) systems and other healthcare databases.
• Handle confidential patient information with discretion and comply with local data protection laws.
• Liaise with doctors, nurses, and administrative staff to clarify unclear recordings or notes.
• Meet tight deadlines while maintaining high accuracy in transcription.

Qualifications

• First Degree in any discipline from a reputable institution
• Minimum 2 years of experience in medical typing, transcription, or a related role.
• Ideal candidate must be able to type at least 50 words per minute (WPM)with high accuracy.
• Proficiency in medical terminology, anatomy, and pharmacology.
• Strong knowledge of Microsoft Office (Word, Excel) and Electronic Medical Records (EMR) software.
• Excellent listening and comprehension skills to interpret medical dictations.
• High level of confidentiality and professionalism in handling patient data.
• Strong attention to detail and ability to work under strict deadlines.
• Ability to work independently and collaborate effectively with medical teams.

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Job Summary

• The Patient Experience Officer is responsible for ensuring that patients and their families receive high-quality, compassionate, and efficient care. 
• This role focuses on improving patient satisfaction, addressing complaints, and enhancing overall healthcare service delivery.

Key Responsibilities
Patient Engagement & Communication:

• Act as the first point of contact for patient concerns, feedback, and inquiries.
• Educate patients and families on hospital policies, procedures, and available support services.
• Conduct regular patient rounds to gather feedback and address concerns in real time.

Service Quality Improvement:

• Monitor and evaluate patient experience metrics and recommend improvements.
• Collaborate with medical and administrative teams to enhance service delivery.
• Implement and oversee patient satisfaction surveys, analyze results, and develop action plans.

Complaint Resolution & Conflict Management:

• Handle patient grievances professionally and ensure timely resolution.
• Escalate unresolved issues to the appropriate department and follow up until resolution.
• Maintain accurate records of complaints, resolutions, and service improvements.

Training & Staff Support:

• Work closely with medical teams to promote empathy and effective communication.
• Assist in developing patient experience policies and best practices.

Coordination & Reporting:

• Prepare reports on patient satisfaction and service quality for management review.
• Coordinate with various departments to ensure a seamless patient journey.
• Stay updated with industry best practices and recommend innovative strategies to improve patient care.

Qualifications

• Bachelor’s degree in Healthcare Management, Business Administration, Nursing, or a related field.
• Minimum of 2 years of experience in healthcare, patient relations, or customer service.
• Strong interpersonal and communication skills.
• Problem-solving and conflict-resolution abilities.
• Knowledge of hospital operations and patient rights.
• Ability to work in a fast-paced, emotionally sensitive environment.

Preferred Skills:

• Experience in handling patient complaints and feedback management.
• Familiarity with hospital accreditation standards and regulatory requirements.
• Proficiency in data analysis and reporting tools.

Work Environment:

• Primarily hospital-based with interactions across multiple departments.
• Requires working in shifts, including weekends and holidays, as needed.